Consumer Bill of Rights (EN)

ESCO Consumer Bill of Rights

New York State Public Service Commission
Your Rights as an Energy Services Company Consumer
ESCO Consumers Bill of Rights

Customers can purchase energy from an Energy Services Company (ESCO) or from a traditional utility. If you choose to purchase energy from an ESCO you are entitled to:
• A clear description of the services offered by the ESCO.
• Receive energy delivery and 24 hour emergency services from your utility company.
• Clear procedures for switching energy suppliers, including information about the enrollment process.
• Disclosure, in simple and clear language, of the terms and conditions of the agreement between you and the ESCO including:
• price and all variable charges or fees;
• length of the agreement;
• terms for renewal of the agreement;
• cancellation process and any early termination fees, which are limited by law; and
• conditions, if any, under which the ESCO guarantees cost savings.
• Rescind an agreement with an ESCO within three days of receiving the agreement, if you are a residential customer.
• A description of how pre-payment agreements work, if offered.
• Notice from the ESCO, no less than thirty days prior to the contract renewal date, of the renewal terms and the options you have as a customer.
• A fair and timely complaint resolution process.
• Provision of any written documents (contracts, marketing materials, and this ESCO Consumer Bill of Rights), in the same language used to enroll you as a customer.

If you are a residential customer you are also entitled to the rights and protections of the Home Energy Fair Practices Act (HEFPA) which requires that all utility customers be treated fairly with regard to application for service, customer billing, and complaint procedures. For more information go to http://www.dps.state.ny.us/resright.html.

ESCOs that do not assure these consumer rights could lose their eligibility to provide service in New York. Please report any complaints to the Department of Public Service at 1-800-342-3377 (8:30 am – 4:00 pm), by mail at Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223, or online at http://www.dps.state.ny.us.

You can find more information about your energy alternatives by visiting: www.askpsc.com

Consumer Bill of Rights (SP)

New York State Public Service Commission
Sus derechos como consumidor de una compañía de servicios de energía
(ESCO) Declaración de derechos del consumidor Los clientes pueden comprar energía de una compañía de servicios de energía (ESCO) o de su compañía de utilidad tradicional. Si usted elige comprar energía de (ESCO) usted tiene derecho a:
• Una descripción de los servicios ofrecidos por ESCO.
• Recibir la entrega de energía y 24 horas de servicios de emergencia de su compañía de utilidad.
• Procedimientos claros para el cambio de proveedor de energía, incluyendo la información sobre el proceso de inscripción.
• Divulgación sencilla y en un lenguaje claro de los términos y condiciones del acuerdo entre usted y ESCO, incluyendo:
o precios y todos los cargos variables o penalidades;
o el tiempo del acuerdo;
o términos para renovación del acuerdo;
o proceso de cancelación y algún cargo por terminación temprana, los cuales están limitados por la ley; y
o condiciones, si las hubiera, en la que ESCO garantiza ahorros de costos.
• Rescindir el acuerdo con ESCO el plazo de tres días de recibir el acuerdo, si usted es un cliente residencial.
• Una descripción de cómo los acuerdos de prepagos trabajan, si se ofrece.
• Comunicación de ESCO, no menos de treinta días antes de la fecha de renovación de contrato, de la renovación de los términos y las opciones que usted tiene como cliente.
• Un proceso de resolución de quejas justa y oportuna.
• Provisión de cualquier documento escrito (contratos, materiales de mercadeo, y esta declaración de derechos del consumidor de (ESCO), en el mismo idioma que se use para que se inscriba como cliente.Si usted es un cliente residencial usted también tienen derecho a los derechos y protecciones de Home Energy Fair Practices Act (HEFPA) que exige que todos los  clientes de servicios públicos reciban un trato justo en lo que respecta a la aplicación para el servicio, la facturación de los clientes, y los procedimientos de reclamación. Para mas información vaya a http://www.dps.state.ny.us/resright.html.ESCOs, que no aseguran los derechos de los consumidores podría perder su elegibilidad para proporcionar el servicio en Nueva York. Por favor, informe de cualquier queja al Departamento de Servicios Publicos al 1-800-342-3377 (8:30 am – 4:00 pm), por correo a Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223, o en línea en http://www.dps.state.ny.us.Puede encontrar más información acerca de sus alternativas de energía visitando: www.askpsc.com.

Customer Disclosure and Statement of Rights (EN)

State of New York Customer Disclosure Statement and Rights

This document summarizes the key terms of your contract with Residents Energy

In Completing My Authorization:
I understand that I am accepting Residents Energy as my supplier of energy and that Residents Energy will provide me with natural gas and/or electric supply, that the switch will take place on the next available meter read date and that I will continue to receive my bill from my local utility and will continue to make payment to my local utility for all supply and delivery charges.  I also understand that this offer is a projection based upon historic usage and current energy rates, that the price may change monthly and that this offer is not a guarantee of specific savings, that it is not mandatory to switch to an alternative supplier and that I may cancel this agreement at any time upon written or verbal notification with no penalty.
Price Structure:
The variable price for natural gas or electricity sold under this Agreement is established on an approximately monthly basis based upon natural gas or electricity market pricing, transportation or transmission, and other market and business price related factors. Residents Energy’s Variable Price may be higher or lower than the Utility’s price in any month. There is no ceiling price.
Introductory Rate:
From time to time Residents Energy may offer eligible new customers an Introductory Price or they may be enrolled in a Customer Referral program, Pricing for these offers will be in effect for the introductory price term, at which point the account shall update to the Residents Energy Variable Price and continue on a month to month basis.
Rebate Program:
If a Customer participates in Residents Energy’s Rebate Program, the Customer must remain in the program for the entire agreed upon term in order to qualify for the rebate.  If a Customer cancels at any time prior to the agreed upon term, the Customer shall forfeit all rights and claims to any and all rebate offers.  All rebate amounts advertised and presented to customers based upon customer’s prior electric and/or natural gas usages.  Actual rebate amounts will be based on customer’s actual usage over the term of this agreement, which may vary from any estimate provided.
Renewable Energy:
If a customer chooses a renewable energy supply, Residents Energy will ensure that 100% of the Customer’s electricity usage is supplied with renewable energy certificates or renewable energy attributes. The price for renewable energy will be comprised of the Residents Energy variable price plus an amount not to exceed 3 cents per kwh, which represents the cost for renewable energy incurred by Residents Energy, plus a monthly fee of $4.95.  The monthly fee is only applicable to New York City customers living within the five boroughs (the Bronx, Brooklyn, Manhattan, Queens, and Staten Island).
Term:
This Agreement shall continue until either party provides fifteen (15) days notice of their intent to cancel and until the LDC completes the termination in accordance with its rules.  A customer may cancel this Agreement at any time during the three (3) business days following receipt of this agreement by calling Residents Energy at 1-888-828-7374.
Late Payment and  Collection Fees:
Late payments or partial payment balances will be subject to collection fees and/or reasonable attorney’s fees and court costs, as allowed by law.
No Termination Fees:
There are no early termination fees for variable price agreements

Residents Energy

888.828.RESI (7374)

20 West 3rd Street, Suite 10, PO Box 400, Jamestown, NY 14702

Fax: 888.859.9184

www.residentsenergy.com

Customer Disclosure and Statement of Rights (SP)

Estado de New York Declaración de Divulgación del cliente y Derechos
Este documento resume los términos claves de su contrato con Residents EnergyAl completar mi autorización:Entiendo que estoy aceptando a Residents Energy como mi proveedor de energía y que Residents Energy me proveerá con el suministro de gas natural y/o electricidad, que el cambio ocurrirá en la próxima fecha disponible de la lectura del contador y que seguiré recibiendo mi factura de mi utilidad local y continuaré haciendo los pagos a mi utilidad local para todos los gastos de suministro y entrega. También entiendo que esta oferta es una proyección basada en uso histórico y precios actuales de energía, que el precio puede cambiar mensualmente y que esta oferta no es una garantía de ahorros específicos, que no es obligatorio cambiar a un proveedor alternativo y que puedo cancelar este acuerdo en cualquier momento mediante notificación escrita o verbal sin penalizaciones.Estructura de Precios:El precio variable para el gas natural y la electricidad vendido bajo este Acuerdo se establece sobre una base aproximadamente mensual basado en los precios del mercado de gas natural y electricidad, transporte o transmisión, y otros factores de mercado y negocio relacionados con los precios.  El Precio Variable de Residents Energy puede ser más alto o más bajo que el precio de la Utilidad en cualquier mes en particular.  No hay precio máximo.
Tarifa Introductoria:
De vez en cuando Residents Energy pueden ofrecer a nuevos clientes elegibles un Precio de Introducción o pueden estar inscritos en un programa de Referencia de Clientes, el precio para estas ofertas estarán vigentes para el plazo del precio de introducción, en ese momento la cuenta deberá actualizarse al precio variable de Residents Energy y continuará en una base de mes a mes.
Programa de Reembolso:
Si un Cliente participa en el programa de reembolso de Residents Energy, el Cliente debe permanecer en el programa para todo el plazo acordado con el fin de calificar para el reembolso. Si un Cliente cancela en cualquier momento antes del plazo acordado, el Cliente perderá todos los derechos y créditos a cualquiera y todas las ofertas de reembolso.  Todas las cantidades de reembolso anunciado y presentado a los clientes se basan en las estimaciones del uso anterior del cliente del uso eléctrico y/o gas natural.  Cantidades actuales de reembolso se basa en uso actual del cliente sobre el plazo de este acuerdo, que pueden variar de cualquier estimado proveído. 
Energía Renovable:
Si un cliente elige la opción de suministro renovable, Residents Energy asegurará que el 100% del consumo eléctrico del cliente se suministre con energía renovable certificada o los atributos de energía renovable. El precio de la energía renovable se compone del precio variable de Residents Energy más una cantidad que no excederá de 3 centavos por kilovatio-hora, que representa el costo de la energía renovable incurrido por Residents Energy, más un cargo mensual de $ 4.95.  El cargo mensual aplica únicamente a los clientes de New York City que viven dentro de los cinco municipios (El Bronx, Brooklyn, Manhattan, Queens y Staten Island).
Término:
Este Acuerdo continuará hasta que cualquiera de las partes provea un aviso quince (15) días antes de su intención de cancelar y hasta que la LDC  complete la terminación de acuerdo con sus reglas.  Un cliente  puede cancelar este Acuerdo en cualquier momento durante tres (3) días  laborables siguientes a la recepción de este Acuerdo llamando a Residents Energy al 1-888-828-7374.
Pago Tardío y Cargos de Colección:
Los pagos tardíos o balance de pagos parciales serán sujetos a cargos de colección y / o honorarios razonables de abogados y costos judiciales, según lo permitido por la ley.
No Cargos por Terminación:
No hay cargos por terminación temprana de los acuerdos de precio variable.Residents Energy888.828.RESI (7374)

20 West 3rd Street, Suite 10, PO Box 400, Jamestown, NY 14702

Fax: 888.859.9184

www.residentsenergy.com

Environmental Disclosure Statement

Environmental Disclosure Statement

IL Dual Commodity Fixed Rate With ETF (EN)

RESIDENTS ENERGY, LLC – State of Illinois – Terms and Conditions – Uniform Disclosure Statement – V.09012017 – ETF

Retail Electric/Gas Supplier InformationResidents Energy, LLC, PO Box 400, Jamestown, NY 14702

888-828-7374  www.residentsenergy.com

You have chosen Residents Energy as your electric and/or natural gas supplier. Residents Energy is not affiliated with your electric or gas utility. Residents Energy is responsible for the electricity and/or gas supply charges on your bill. These charges will appear on your utility bill separate and apart from your electric utility’s distribution charges for delivering your electricity or your gas utility’s charges for delivering your natural gas.

Price StructureFor the Fixed rate “ResiSure” plan, your rate for the electricity and/or gas supplied by Residents Energy will be effective starting with your first date of service with Residents Energy and will remain fixed for the he, “Initial Term”). This rate may be higher or lower than the utility’s rate at any particular time.
Supply RateYour electricity supply rate during the Initial Term will be _______ per kWh.

Your natural gas supply rate during the Initial Term will be ____________ per Therm.

Statement Regarding SavingsResidents Energy’s rate for electricity/gas may be higher or lower than your utility’s rate at any particular time; there is no guarantee of savings.
Deposit RequirementsResidents Energy does not require any deposit.
Promotional OfferFixed Rate plan.
Contract Start DateYour Residents Energy supply service will begin on the date set by your utility.
Contract Duration/LengthThe Initial Term of your supply service with Residents Energy is 12 monthly billing cycles. Upon expiration of the Initial Term, this Agreement shall automatically renew for successive renewal terms (each, a “Renewal Term”) without the need for your affirmative consent. If Residents Energy does not wish to offer you another fixed rate plan following the Initial Term (or any subsequent Renewal Term), then this Agreement will automatically renew, without notice, on a month-to-month basis with a variable rate that will fluctuate as described in Section “3” of the Terms & Conditions. If Residents Energy does wish to offer you another fixed rate plan, then Residents Energy will notify you in writing, at least 30, but not more than 60, days prior to the expiration of the Initial Term (or any subsequent Renewal Term), of the length of the next Term, the fixed rate that will apply during the next Term, and any other changes that will be made to the terms and conditions of the Agreement for the next Term. Such changes will apply during the next Term unless you affirmatively terminate the Agreement with Residents Energy prior to expiration of the then-current Term.
Cancellation/Early Termination FeesIf you terminate your Residents Energy service during the Initial Term or during a fixed rate Renewal Term, or if Residents Energy terminates due to your breach, you shall pay Residents Energy, in addition to any other applicable charges, an early termination fee, as liquidated damages and not as a penalty, equal to: $10.00 for each month, or portion thereof, remaining in the then-current Term. Notwithstanding the foregoing, for residential electric and gas customers and for small commercial gas customers, the early termination fee shall not exceed a total of $50 for termination of an electric account and $50 for termination of a gas account. For small commercial electric customers it shall not exceed a total of $150 for termination of an electric account.
  1. 1. AGREEMENT TO SELL AND PURCHASE ENERGY (“Agreement”). Residents Energy, LLC (“Residents Energy”) agrees to provide and sell to you, and you (also referred to herein as “Customer”), agree to purchase and accept from Residents Energy, the quantity of electricity and/or natural gas necessary to meet your requirements, as estimated by Residents Energy based upon consumption data obtained by Residents Energy and the delivery schedule of the utility company, subject to the terms and conditions contained herein. Residents Energy is an independent seller of power and natural gas certified by the Illinois Commerce Commission. Any Residents Energy agent that you may have interacted with is not representing or acting on behalf of a utility company, governmental bodies or consumer groups. Your utility companies remain responsible for the delivery of electricity and natural gas to your premises and will continue to respond to any service calls and emergencies. Switching to Residents Energy will not impact your electric/gas service reliability. You will receive written notification from the electric/gas utility confirming your switch to Residents Energy.
  2. CUSTOMER AUTHORIZATION AND CONSENT. Customer hereby authorizes the electric/gas utility to release to Residents Energy, and authorizes Residents Energy to obtain from the electric/gas utility and review, detailed information regarding Customer’s account including, but not limited to: account number; meter number; consumption history; billing determinants; payment history; credit information; public assistance status; and participation in utility low income discount programs. This information may be used by Residents Energy to determine whether it will commence and/or continue to provide energy supply service to Customer. This authorization will remain in effect during the Initial Term of this Agreement and any renewal thereof. Customer may rescind this authorization at any time by providing written notice thereof to Residents Energy or calling Residents Energy at 1-888-828-7374. Residents Energy reserves the right to cancel this Agreement in the event Customer rescinds the authorization. Customer consents to Residents Energy’s use of automatic telephone dialing systems, artificial or prerecorded voice messages and SMS text messages to contact Customer on Customer’s landline phone or mobile phone.
  3. PRICE. For each monthly billing cycle, the price for the electricity and/or natural gas supplied pursuant to this Agreement will be calculated by multiplying (i) the Variable Rate or Fixed Rate, by (ii) the amount of electricity and/or natural gas consumed, as determined by the electric/gas utility’s actual or estimated meter reads.
    If you have chosen a Variable Rate (ResiFlex) electric plan, the rate for the electricity supplied pursuant to this Agreement will fluctuate at Residents Energy’s discretion. When setting rates, Residents Energy will consider numerous factors including, but not limited to, current conditions on the PJM/MISO wholesale electricity markets, the cost of obtaining electricity from all sources, capacity costs, settlement costs, costs of ancillary services, hedging costs, balancing costs, line loss costs, costs to comply with any applicable Renewable Portfolio Standards, Residents Energy’s expenses and margins, and all applicable taxes, fees, or assessments. The rate may be higher or lower than the electric utility’s rate in any particular month. There is no cap on the Variable Rate. If you have chosen a Variable Rate (ResiFlex) natural gas plan, the rate for the natural gas supplied pursuant to this Agreement will fluctuate at Residents Energy’s discretion. When setting rates, Residents Energy will consider numerous factors including, but not limited to, current conditions on the NYMEX commodity exchange, the wholesale cost of natural gas, capacity costs, storage costs, balancing costs, cost of transportation of gas to the delivery point, Residents Energy’s expenses and margins and all applicable taxes, fees, or assessments. The rate may be higher or lower than the gas utility’s rate in any particular month. There is no cap on the Variable Rate.
    If you have chosen a Fixed Rate (ResiSure) electric plan, the rate for the electricity supplied pursuant to this Agreement will be _______ per kWh, plus all applicable taxes, starting with your first date of service with Residents Energy and continuing for all bills issued within 12 months of that date (the “Initial Term”). If you have chosen a Fixed Rate (ResiSure) natural gas plan, the rate for the natural gas supplied pursuant to this Agreement will be _______ per Therm, plus all applicable taxes, starting with your first date of service with Residents Energy and continuing for all bills issued within 12 months of that date (the “Initial Term”).Your rate for electricity and/or natural gas, whether a Variable Rate or Fixed Rate, does not include the electric/gas utility’s charges and fees.
    Green/Renewable Energy Supply Option: If you have chosen the Green/Renewable Energy Supply option, Residents Energy will ensure that 100% of your electricity usage is matched with renewable energy certificates. [A renewable energy certificate is a tradable, non-tangible energy commodity that represents proof that 1 megawatt-hour (MWh) of electricity was generated from an eligible renewable energy resource and was fed into the shared system of power lines which transport energy]. Residents Energy may take up to 24 months after the end of each calendar year under which this Agreement is in effect to address any deficiency that may arise in the green renewable content of electricity sold under this Agreement in the previous calendar year. If you have chosen a Variable Rate product and the Green/Renewable Energy Supply option, your rate for the electricity supplied will be Residents Energy’s Variable Rate plus an “adder” of up to 3 cents per kWh. If you wish to cancel the Green/Renewable Energy Supply Option you may call Residents Energy at 1-888-828-7374. If you have chosen a Fixed Rate “ResiSure” product with the Green/Renewable Supply Option, it will no longer apply if the account renews on a variable rate pursuant to Section “7” below.
    Rebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.
  4. BILLING AND PAYMENT. You will normally receive one bill each month issued by the electric/gas utility, or by Residents Energy if directed by you or the electric/gas utility. Unless otherwise provided herein, payment terms are governed by the terms of the electric/gas utility’s tariff if the electric/gas utility issues the bill. If Residents Energy issues the bill, payment of the full amount billed is due twenty-five (25) days after the date the bill is mailed. Late payments or partial payment balances will be subject to collection fees and/or reasonable attorneys’ fees and court costs, as allowed by law. All accounts, which are overdue, may be referred to a collection agency consistent with the laws of the State of Illinois. Your bill will be based on scheduled meter readings and/or estimates provided by the electric/gas utility. The parties agree to accept, for purposes of accounting for electricity/gas delivered under this Agreement, the quantity, quality, and measurement determined by the electric/gas utility. A twenty-dollar ($20) fee will be charged for all returned checks.
  5. TITLE AND TAXES. Under this Agreement, title to the electricity/gas shall pass from Residents Energy to you prior to delivery to the electric/gas utility. Our price does not include sales taxes that may apply, and these taxes generally will appear as a separate item on your bill. You shall reimburse Residents Energy for sales or other taxes, however designated, imposed with respect to the sale or transportation of electricity and/or natural gas unless, prior to execution of this Agreement, you have given us a valid tax exemption certificate(s).
  6. RESCISSION RIGHTS. Customer may rescind this Agreement before Residents Energy submits the enrollment request to the electric/gas utility by contacting Residents Energy at 1-888-828-7374. An electric Customer may also rescind this Agreement and the pending enrollment, within 10 days after the electric utility processes the enrollment request by contacting Residents Energy at 1-888-828-7374 or contacting the electric utility at 1-800-334-7661 (ComEd) or 1-800-755-5000 (Ameren). A gas Customer will receive a notice from the gas utility confirming the switch to Residents Energy. The Customer will have ten business days after the date on the utility’s notice to rescind this Agreement without penalty by contacting Residents Energy at 1-888-828-7374 or contacting the gas utility at 1-888-642-6748 (Nicor), 1-866-556-6001 (Peoples Gas), or 1-866-556-6004 (North Shore Gas).
  7. TERM; TERMINATION; RENEWAL; EARLY TERMINATION FEES. For a Variable Rate plan, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the electric/gas utility, and it shall continue on a month-to-month basis until either Customer or Residents Energy cancels or terminates this Agreement by providing 30 days’ notice of termination to the other party. In the event such notice is given, the electric/gas utility will complete the termination on the next available date in accordance with its rules. There is no early termination fee for termination of a Variable Rate Agreement.
    For a Fixed Rate (ResiSure) plan, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the electric/gas utility, and it shall continue for 12 monthly billing cycles thereafter (“Initial Term”). Upon expiration of the Initial Term, this Agreement shall automatically renew for successive renewal terms (each, a “Renewal Term”) without the need for Customer’s affirmative consent. If Residents Energy does not wish to offer Customer another fixed rate plan following the Initial Term (or any subsequent Renewal Term), then this Agreement will automatically renew, without notice, on a month-to-month basis with a variable rate that will fluctuate as described in Section “3” above. If Residents Energy does wish to offer Customer another fixed rate plan, then Residents Energy will notify Customer in writing, at least 30, but not more than 60, days prior to the expiration of the Initial Term (or any subsequent Renewal Term), of the length of the next Term, the fixed rate that will apply during the next Term, and any other changes that will be made to the terms and conditions of the Agreement for the next Term. Such changes will apply during the next Term unless Customer affirmatively terminates the Agreement prior to expiration of the then-current Term.
    Unless the attached Contract Summary states that this provision is waived, if Customer terminates this Agreement during the Initial Term or during a fixed rate Renewal Term, or if Residents Energy terminates this Agreement due to Customer’s breach, Customer shall pay Residents Energy, in addition to any other applicable charges, an early termination fee equal to: $10.00 for each month, or portion thereof, remaining in the then-current Term. Notwithstanding the foregoing, for residential electric and gas customers and for small commercial gas customers, the early termination fee shall not exceed a total of $50 for termination of an electric account and $50 for termination of a gas account. For small commercial electric customers it shall not exceed a total of $150 for termination of an electric account. The parties acknowledge and agree that the actual damages that Residents Energy will suffer as a result of Customer’s early termination or breach are difficult to assess, the early termination fee described herein is a reasonable estimate of such damages, and such early termination fee constitutes liquidated damages rather than a penalty. Customer may terminate this Agreement without any termination fee or penalty by contacting Residents Energy at 1-888-828-7374 within 10 business days after the date of the first bill issued to Customer for electricity/natural gas supplied by Residents Energy. If an electricity Customer uses this provision to avoid an early termination fee, he/she shall be precluded from using this provision again for 12 months thereafter. This provision does not relieve Customer of his/her obligations to pay for the electricity and/or natural gas supplied by Residents Energy prior to the termination of service.
  8. ASSIGNMENT. Residents Energy may assign or transfer its rights or obligations under this Agreement after first informing you in writing of such transfer or assignment. You may not assign or transfer your rights or obligations under this Agreement.
  9. CHOICE OF LAW. This Agreement shall be construed in accordance with and be governed by the laws of the State of Illinois without regard to the conflicts of law provisions thereof.
  10. NO WARRANTIES. Customer acknowledges and agrees that no warranty, duty or remedy, whether expressed, implied or statutory, is given or intended to arise out of this Agreement except as otherwise expressly stated herein, and Residents Energy specifically disclaims all other warranties, expressed or implied including any warranty of merchantability or fitness for a particular purpose or use.
  11. SEVERABILITY. Should any part of this Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portion of this Agreement, which shall remain in full force and effect as if the part determined to be invalid had not been contained herein at the time of the execution of this Agreement. If at some future date there is a change in any law, rule, or regulation whereby Residents Energy is prevented, prohibited or frustrated from carrying out the terms of the Agreement, then, at the sole discretion of Residents Energy, this Agreement may be cancelled. If, at some future date, there is a change in a federal or state approved tariff affecting Residents Energy’s costs to purchase electricity and/or natural gas required to provide your service, then, at the sole discretion of Residents Energy, this Agreement may be modified to reflect those costs.
  12. FORCE MAJEURE. Residents Energy will make commercially reasonable efforts to provide electricity and/or natural gas hereunder but does not guarantee a continuous supply of electricity and/or natural gas to Customer. Certain causes and events out Residents Energy’s control (“Force Majeure Events”) may result in interruptions in service. Residents Energy will not be liable for any interruptions caused by a Force Majeure Event, and Residents Energy is not, and shall not be, liable for damages caused by Force Majeure Events. Force Majeure Events shall include acts of God, fire, flood, storm, terrorism, war, civil disturbance, acts of any governmental authority, accidents, strikes, labor disputes or problems, required maintenance work, inability to access the local distribution utility system, non-performance by the utility (including, but not limited to, a facility outage on the utility’s facilities), or any other cause beyond Residents Energy’s control.
  13. LIMITATION OF LIABILITY. In no event shall Residents Energy or Customer be liable to the other or to any third party for any indirect, incidental, consequential, punitive, reliance or special damages, including without limitation, damages for lost profits, advantage, savings or revenues of any kind or increased cost of operations, whether or not Residents Energy or Customer has been advised of the possibility of such damages. Residents Energy’s liability and Customer’s exclusive remedy against Residents Energy, for any damages caused by any service outage, defect or failure, shall be the termination provisions set forth above in Section “7.” Residents Energy’s liability for other claims arising in connection with any service or this agreement, if not otherwise limited by another provision of this Agreement, shall be limited to proven direct damages not to exceed per claim (or in the aggregate during any 12-month period), the total net payments made by Customer for the applicable service during the 12 months preceding the month in which the damage occurred.
  14. INDEMNIFICATION. Customer is responsible for and will indemnify Residents Energy against any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, and damage or injury caused by the electricity and/or natural gas after its delivery to Customer’s residence.
  15. DISPUTE RESOLUTION, MANDATORY ARBITRATION and CLASS ACTION WAIVER. All disputes regarding transmission, distribution, power outages, and bills from the utility should be directed to the utility. In the event of a dispute relating to Residents Energy’s services hereunder, Customer shall first contact Residents Energy and attempt to resolve the dispute directly. Customer and Residents Energy shall try in good faith to resolve the dispute. A residential customer who is dissatisfied with Residents Energy’s proposed resolution may file a complaint with the Consumer Services Division of the Illinois Commerce Commission (“ICC”) by calling the ICC at 1-800-524-0795, by writing to the ICC at: Illinois Commerce Commission, 527 E. Capitol Ave, Springfield Illinois, 62701, or through the ICC’s website at: www.icc.illinois.gov. Customer must pay the bill in full, except for the specific disputed amount, during the pendency of the dispute. Any dispute, controversy or claim arising out of, or related to, Residents Energy’s services under this Agreement that is not resolved directly between the parties or by the ICC (collectively, the “Claims”), shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and, if Customer is a residential customer, the Consumer-Related Disputes Supplementary Procedures.
    BY ENTERING INTO THIS AGREEMENT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK REMEDIES IN COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION.
    THE PARTIES AGREE THAT ALL CLAIMS INCLUDING STATUTORY, STATE OR FEDERAL CLAIMS, MAY BE MADE SOLELY ON AN INDIVIDUAL BASIS, AND THAT THIS AGREEMENT DOES NOT PERMIT CLASS ACTIONS, EITHER IN ARBITRATION OR THROUGH A COURT PROCEEDING. FURTHER, CUSTOMER WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. AAA MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IN THE EVENT THE PROHIBITION ON CLASS ARBITRATION IS DEEMED INVALID OR UNENFORCEABLE, THEN THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION WILL REMAIN IN FORCE. JUDGMENT ON THE ARBITRATOR’S AWARD CAN BE ENTERED IN ANY COURT HAVING JURISDICTION. THIS AGREEMENT EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE, AND THUS THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION. THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
  16. ENTIRE AGREEMENT. This Agreement, including the Contract Summary, constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its Sales personnel other than the written statements in this Agreement and that you have made your own decision to enter into this Agreement.
  17. MODIFICATION. Residents Energy may modify the terms of this Agreement at any time and such amended Agreement will supersede any previous agreement between Customer and Residents Energy. Residents Energy will provide Customer thirty (30) days’ prior written notice of any such modification. After receipt of such notice, Customer may cancel the Agreement, without penalty, by providing written notice to Residents Energy before the commencement of the next billing cycle.
  18. PROTECTION OF CUSTOMER RIGHTS. Residents Energy hereby provides notice that its services are governed by the terms of this Agreement, the tariff of the electric/gas utility, and the rules and regulations issued by the ICC. Your electric utility’s transmission and distribution functions and your gas utility’s delivery functions will continue to be regulated by the ICC. Electric/gas service may be disconnected only by the electric/gas utility and only in compliance with rules set by the ICC. In the event of your failure to pay for the electricity and/or natural gas provided to you, Residents Energy may terminate the business relationship with you and your service may be disconnected by the electric/gas utility. The ICC may be contacted at 1-800-524-0795; http://www.icc.illinois.gov; or at 527 E Capitol Ave, Springfield, Illinois, 62701.
  19. RESIDENTS ENERGY’S CONTACT INFORMATION. Any questions regarding these terms and conditions or your service with Residents Energy should be directed to: PO Box 400, Jamestown, NY 14702. Residents Energy may also be contacted by telephone at 1-888-828-7374, by fax at 1-716-664-2297 or by email at contactus@residentsenergy.com.

IL Dual Commodity Variable Rate (EN)

RESIDENTS ENERGY, LLC – State of Illinois – Terms and Conditions – Uniform Disclosure Statement – V.09012017

Retail Supplier InformationResidents Energy, LLC, PO Box 400, Jamestown, NY 14702

1-888-828-7374  www.residentsenergy.com

You have chosen Residents Energy as your electric and/or natural gas supplier. Residents Energy is not affiliated with your electric or gas utility. Residents Energy is responsible for the electricity and/or gas  supply charges on your bill. These charges will appear on your utility bill separate and apart from your electric utility’s distribution charges for delivering your electricity or your gas utility’s charges for delivering your natural gas.

Price StructureThe rate for any electricity supplied pursuant to this Agreement will be a variable rate that will fluctuate at Residents Energy’s discretion based on numerous factors including, but not limited to, current conditions on the PJM/MISO wholesale electricity markets, the cost of obtaining electricity from all sources, capacity costs, settlement costs, costs of ancillary services, hedging costs, balancing costs, line loss costs, costs to comply with any applicable Renewable Portfolio Standards, Residents Energy’s expenses and margins, and all applicable taxes, fees, or assessments. The rate may be higher or lower than the electric utility’s rate in any particular month. There is no cap on the Variable Rate.

The rate for any natural gas supplied pursuant to this Agreement will fluctuate at Residents Energy’s discretion. When setting rates, Residents Energy will consider numerous factors including, but not limited to, current conditions on the NYMEX commodity exchange, the wholesale cost of natural gas, capacity costs, storage costs, balancing costs, cost of transportation of gas to the delivery point, Residents Energy’s expenses and margins and all applicable taxes, fees, or assessments. The rate may be higher or lower than the gas utility’s rate in any particular month. There is no cap on the Variable Rate.

Supply RateYour electricity supply rate for your first billing cycle with Residents Energy will be _____ per kWh.  Thereafter, your rate will vary month-to-month based on the factors described above.

Your natural gas supply rate for your first billing cycle with Residents Energy will be ______ per Therm. Thereafter, your rate will vary month-to-month based on the factors described above.

Statement Regarding SavingsResidents Energy’s rate for electricity/gas may be higher or lower than electric utility’s rate at any particular time; there is no guarantee of savings.
Deposit RequirementsResidents Energy does not require any deposit.
Promotional OfferFrom time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.
Contract Start DateYour Residents Energy supply service will begin on the date set by your utility.
Contract Duration/LengthYour Residents Energy supply service will continue on a month-to-month basis until either you or Residents Energy cancels or terminates the service by providing 30 days’ notice of termination to the other party. In the event such notice is given, the utility will complete the termination on the next available date in accordance with its rules.
Cancellation/Early Termination FeesYou may cancel your Residents Energy supply service at any time, without a termination fee, by calling Residents Energy at 888-828-7374 or by email at https://Residentsenergy.com/contact/.
End of ContractYour Residents Energy supply service will continue until either party provides notice of its intent to cancel and until the utility completes the termination in accordance with its rules.
  1. AGREEMENT TO SELL AND PURCHASE ENERGY (“Agreement”). Residents Energy, LLC (“Residents Energy”) agrees to provide and sell to you, and you (also referred to herein as “Customer”), agree to purchase and accept from Residents Energy, the quantity of electricity and/or natural gas necessary to meet your requirements, as estimated by Residents Energy based upon consumption data obtained by Residents Energy and the delivery schedule of the utility company, subject to the terms and conditions contained herein. Residents Energy is an independent seller of power and natural gas certified by the Illinois Commerce Commission. Any Residents Energy agent that you may have interacted with is not representing or acting on behalf of a utility company, governmental bodies or consumer groups. Your utility companies remain responsible for the delivery of electricity and natural gas to your premises and will continue to respond to any service calls and emergencies. Switching to Residents Energy will not impact your electric/gas service reliability. You will receive written notification from the electric/gas utility confirming your switch to Residents Energy.
  2. CUSTOMER AUTHORIZATION AND CONSENT. Customer hereby authorizes the electric/gas utility to release to Residents Energy, and authorizes Residents Energy to obtain from the electric/gas utility and review, detailed information regarding Customer’s account including, but not limited to: account number; meter number; consumption history; billing determinants; payment history; credit information; public assistance status; and participation in utility low income discount programs. This information may be used by Residents Energy to determine whether it will commence and/or continue to provide energy supply service to Customer. This authorization will remain in effect during the Initial Term of this Agreement and any renewal thereof. Customer may rescind this authorization at any time by providing written notice thereof to Residents Energy or calling Residents Energy at 1-888-828-7374. Residents Energy reserves the right to cancel this Agreement in the event Customer rescinds the authorization. Customer consents to Residents Energy’s use of automatic telephone dialing systems, artificial or prerecorded voice messages and SMS text messages to contact Customer on Customer’s landline phone or mobile phone.
  3. PRICE. For each monthly billing cycle, the price for the electricity and/or natural gas supplied pursuant to this Agreement will be calculated by multiplying (i) the Variable Rate by (ii) the amount of electricity and/or natural gas consumed, as determined by the electric/gas utility’s actual or estimated meter reads. If you have chosen a Variable Rate (ResiFlex) electric plan, the rate for the electricity supplied pursuant to this Agreement will fluctuate at Residents Energy’s discretion. When setting rates, Residents Energy will consider numerous factors including, but not limited to, current conditions on the PJM/MISO wholesale electricity markets, the cost of obtaining electricity from all sources, capacity costs, settlement costs, costs of ancillary services, hedging costs, balancing costs, line loss costs, costs to comply with any applicable Renewable Portfolio Standards, Residents Energy’s expenses and margins, and all applicable taxes, fees, or assessments. The rate may be higher or lower than the electric utility’s rate in any particular month. There is no cap on the Variable Rate. If you have chosen a Variable Rate (ResiFlex) natural gas product, the rate for the natural gas supplied pursuant to this Agreement will fluctuate at Residents Energy’s discretion. When setting rates, Residents Energy will consider numerous factors including, but not limited to, current conditions on the NYMEX commodity exchange, the wholesale cost of natural gas, capacity costs, storage costs, balancing costs, cost of transportation of gas to the delivery point, Residents Energy’s expenses and margins and all applicable taxes, fees, or assessments. The rate may be higher or lower than the gas utility’s rate in any particular month. There is no cap on the Variable Rate. Your Variable Rate for electricity and/or natural gas, does not include the electric/gas utility’s charges and fees.
    Green/Renewable Energy Supply Option: If you have chosen the Green/Renewable Energy Supply option, Residents Energy will ensure that 100% of your electricity usage is matched with renewable energy certificates. [A renewable energy certificate is a tradable, non-tangible energy commodity that represents proof that 1 megawatt-hour (MWh) of electricity was generated from an eligible renewable energy resource and was fed into the shared system of power lines which transport energy]. Residents Energy may take up to 24 months after the end of each calendar year under which this Agreement is in effect to address any deficiency that may arise in the green renewable content of electricity sold under this Agreement in the previous calendar year. If you have chosen a Variable Rate product and the Green/Renewable Energy Supply option, your rate for the electricity supplied will be Residents Energy’s Variable Rate plus an “adder” of up to 3 cents per kWh. If you wish to cancel the Green/Renewable Energy Supply Option you may call Residents Energy at 1-888-828-7374.
    Rebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.
  4. BILLING AND PAYMENT. You will normally receive one bill each month issued by the electric/gas utility, or by Residents Energy if directed by you or the electric/gas utility. Unless otherwise provided herein, payment terms are governed by the terms of the electric/gas utility’s tariff if the electric/gas utility issues the bill. If Residents Energy issues the bill, payment of the full amount billed is due twenty-five (25) days after the date the bill is mailed. Late payments or partial payment balances will be subject to collection fees and/or reasonable attorneys’ fees and court costs, as allowed by law. All accounts, which are overdue, may be referred to a collection agency consistent with the laws of the State of Illinois. Your bill will be based on scheduled meter readings and/or estimates provided by the electric/gas utility. The parties agree to accept, for purposes of accounting for electricity/gas delivered under this Agreement, the quantity, quality, and measurement determined by the electric/gas utility. A twenty-dollar ($20) fee will be charged for all returned checks.
  5. TITLE AND TAXES. Under this Agreement, title to the electricity/gas shall pass from Residents Energy to you prior to delivery to the electric/gas utility. Our price does not include sales taxes that may apply, and these taxes generally will appear as a separate item on your bill. You shall reimburse Residents Energy for sales or other taxes, however designated, imposed with respect to the sale or transportation of electricity and/or natural gas unless, prior to execution of this Agreement, you have given us a valid tax exemption certificate(s).
  6. RESCISSION RIGHTS. Customer may rescind this Agreement before Residents Energy submits the enrollment request to the electric/gas utility by contacting Residents Energy at 1-888-828-7374. An electric Customer may also rescind this Agreement and the pending enrollment, within 10 days after the electric utility processes the enrollment request by contacting Residents Energy at 1-888-828-7374 or contacting the electric utility at 1-800-334-7661 (ComEd) or 1-800-755-5000 (Ameren). A gas Customer will receive a notice from the gas utility confirming the switch to Residents Energy. The Customer will have ten business days after the date on the utility’s notice to rescind this Agreement without penalty by contacting Residents Energy at 1-888-828-7374 or contacting the gas utility at 1-888-642-6748 (Nicor), 1-866-556-6001 (Peoples Gas), or 1-866-556-6004 (North Shore Gas).
  7. TERM AND TERMINATION. This Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the electric/gas utility, and it shall continue on a month-to-month basis until either Customer or Residents Energy cancels or terminates this Agreement by providing 30 days’ notice of termination to the other party. In the event such notice is given, the electric/gas utility will complete the termination on the next available date in accordance with its rules. There is no early termination fee for termination of a Variable Rate Agreement.
  8. ASSIGNMENT. Residents Energy may assign or transfer its rights or obligations under this Agreement after first informing you in writing of such transfer or assignment. You may not assign or transfer your rights or obligations under this Agreement.
  9. CHOICE OF LAW. This Agreement shall be construed in accordance with and be governed by the laws of the State of Illinois without regard to the conflicts of law provisions thereof.
  10. NO WARRANTIES. Customer acknowledges and agrees that no warranty, duty or remedy, whether expressed, implied or statutory, is given or intended to arise out of this Agreement except as otherwise expressly stated herein, and Residents Energy specifically disclaims all other warranties, expressed or implied including any warranty of merchantability or fitness for a particular purpose or use.
  11. SEVERABILITY. Should any part of this Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portion of this Agreement, which shall remain in full force and effect as if the part determined to be invalid had not been contained herein at the time of the execution of this Agreement. If at some future date there is a change in any law, rule, or regulation whereby Residents Energy is prevented, prohibited or frustrated from carrying out the terms of the Agreement, then, at the sole discretion of Residents Energy, this Agreement may be cancelled. If, at some future date, there is a change in a federal or state approved tariff affecting Residents Energy’s costs to purchase electricity and/or natural gas required to provide your service, then, at the sole discretion of Residents Energy, this Agreement may be modified to reflect those costs.
  12. FORCE MAJEURE. Residents Energy will make commercially reasonable efforts to provide electricity and/or natural gas hereunder but does not guarantee a continuous supply of electricity and/or natural gas to Customer. Certain causes and events out Residents Energy’s control (“Force Majeure Events”) may result in interruptions in service. Residents Energy will not be liable for any interruptions caused by a Force Majeure Event, and Residents Energy is not, and shall not be, liable for damages caused by Force Majeure Events. Force Majeure Events shall include acts of God, fire, flood, storm, terrorism, war, civil disturbance, acts of any governmental authority, accidents, strikes, labor disputes or problems, required maintenance work, inability to access the local distribution utility system, non-performance by the utility (including, but not limited to, a facility outage on the utility’s facilities), or any other cause beyond Residents Energy’s control.
  13. LIMITATION OF LIABILITY. In no event shall Residents Energy or Customer be liable to the other or to any third party for any indirect, incidental, consequential, punitive, reliance or special damages, including without limitation, damages for lost profits, advantage, savings or revenues of any kind or increased cost of operations, whether or not Residents Energy or Customer has been advised of the possibility of such damages. Residents Energy’s liability and Customer’s exclusive remedy against Residents Energy, for any damages caused by any service outage, defect or failure, shall be the termination provisions set forth above in Section “7.” Residents Energy’s liability for other claims arising in connection with any service or this agreement, if not otherwise limited by another provision of this Agreement, shall be limited to proven direct damages not to exceed per claim (or in the aggregate during any 12-month period), the total net payments made by Customer for the applicable service during the 12 months preceding the month in which the damage occurred.
  14. INDEMNIFICATION. Customer is responsible for and will indemnify Residents Energy against any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, and damage or injury caused by the electricity and/or natural gas after its delivery to Customer’s residence.
  15. DISPUTE RESOLUTION, MANDATORY ARBITRATION and CLASS ACTION WAIVER. All disputes regarding transmission, distribution, power outages, and bills from the utility should be directed to the utility. In the event of a dispute relating to Residents Energy’s services hereunder, Customer shall first contact Residents Energy and attempt to resolve the dispute directly. Customer and Residents Energy shall try in good faith to resolve the dispute. A residential customer who is dissatisfied with Residents Energy’s proposed resolution may file a complaint with the Consumer Services Division of the Illinois Commerce Commission (“ICC”) by calling the ICC at 1-800-524-0795, by writing to the ICC at: Illinois Commerce Commission, 527 E. Capitol Ave, Springfield Illinois, 62701, or through the ICC’s website at: www.icc.illinois.gov. Customer must pay the bill in full, except for the specific disputed amount, during the pendency of the dispute. Any dispute, controversy or claim arising out of, or related to, Residents Energy’s services under this Agreement that is not resolved directly between the parties or by the ICC (collectively, the “Claims”), shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and, if Customer is a residential customer, the Consumer-Related Disputes Supplementary Procedures.
    BY ENTERING INTO THIS AGREEMENT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK REMEDIES IN COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION.
    THE PARTIES AGREE THAT ALL CLAIMS INCLUDING STATUTORY, STATE OR FEDERAL CLAIMS, MAY BE MADE SOLELY ON AN INDIVIDUAL BASIS, AND THAT THIS AGREEMENT DOES NOT PERMIT CLASS ACTIONS, EITHER IN ARBITRATION OR THROUGH A COURT PROCEEDING. FURTHER, CUSTOMER WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. AAA MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IN THE EVENT THE PROHIBITION ON CLASS ARBITRATION IS DEEMED INVALID OR UNENFORCEABLE, THEN THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION WILL REMAIN IN FORCE. JUDGMENT ON THE ARBITRATOR’S AWARD CAN BE ENTERED IN ANY COURT HAVING JURISDICTION. THIS AGREEMENT EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE, AND THUS THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION. THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
  16. ENTIRE AGREEMENT. This Agreement, including the Contract Summary, constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its Sales personnel other than the written statements in this Agreement and that you have made your own decision to enter into this Agreement.
  17. MODIFICATION. Residents Energy may modify the terms of this Agreement at any time and such amended Agreement will supersede any previous agreement between Customer and Residents Energy. Residents Energy will provide Customer thirty (30) days’ prior written notice of any such modification. After receipt of such notice, Customer may cancel the Agreement, without penalty, by providing written notice to Residents Energy before the commencement of the next billing cycle.
  18. PROTECTION OF CUSTOMER RIGHTS. Residents Energy hereby provides notice that its services are governed by the terms of this Agreement, the tariff of the electric/gas utility, and the rules and regulations issued by the ICC. Your electric utility’s transmission and distribution functions and your gas utility’s delivery functions will continue to be regulated by the ICC. Electric/gas service may be disconnected only by the electric/gas utility and only in compliance with rules set by the ICC. In the event of your failure to pay for the electricity and/or natural gas provided to you, Residents Energy may terminate the business relationship with you and your service may be disconnected by the electric/gas utility. The ICC may be contacted at 1-800-524-0795; http://www.icc.illinois.gov; or at 527 E Capitol Ave, Springfield, Illinois, 62701.
  19. RESIDENTS ENERGY’S CONTACT INFORMATION. Any questions regarding these terms and conditions or your service with Residents Energy should be directed to: PO Box 400, Jamestown, NY 14702. Residents Energy may also be contacted by telephone at 1-888-828-7374, by fax at 1-716-664-2297 or by email at contactus@residentsenergy.com.

MA Electricity Fixed Rate ETF (EN)

RESIDENTS ENERGY, LLC – Massachusetts – Fixed Rate (“ResiSure”) Terms of Service

Electric Generation Supplier Informationwww.ResidentsEnergy.com
contactus@residentsenergy.com
1-888-828-7374
PO Box 400, Jamestown, NY 14702
Generation Supply Price and Contract TermThe Initial Term of this Agreement is ______ billing cycles. The fixed rate for the electricity supplied during the Initial Term will be _____ per kWh.
Contract Start DateElectric service will begin upon the first meter read following the date on which your LDC successfully changes your supply service to Residents Energy.
Renewal TermsIf Residents Energy wishes to renew this Agreement with another fixed rate plan, then prior to the expiration of the Initial Term Residents Energy will provide you with written notice (“Renewal Notice”) of the length of the renewal term (“Renewal Term”) and the fixed rate that will apply during the Renewal Term. This Agreement will then automatically renew for the Renewal Term described in the Renewal Notice at the fixed rate described in the Renewal Notice, unless you request that Residents Energy cancel your service or you enter into a new agreement with Residents Energy or another electric supplier that replaces this Agreement. If Residents Energy does not wish to offer you another fixed rate plan, then upon expiration of the Initial Term (or a subsequent Renewal Term) your Residents Energy supply service will continue on a month-to-month basis with a variable rate that fluctuates at Residents Energy’s discretion.
Applicable Contract FeesIf you terminate this Agreement during the Initial Term or during a fixed rate Renewal Term, or if Residents Energy terminates this Agreement due to your breach, you shall pay Residents Energy, as liquidated damages and not as a penalty, in addition to any other applicable charges, an early termination fee of $10.00 for each month, or portion thereof, remaining in the then-current Term.
Renewable DisclosureThe standard electric supply product meets the Statutory and Regulatory requirements of Massachusetts for renewable content.

If you have selected the Green/Renewable Energy option, the product exceeds the Statutory and Regulatory requirements of Massachusetts for renewable content.100% of customer consumption will be offset by renewable energy certificates (RECs).

Deposit RequirementsThere is no deposit required to enroll with Residents Energy.
Statement Regarding SavingsThe fixed or variable rate may exceed the LDC’s basic service rate. Variable rates are not capped or limited in any way.
DPU Consumer DivisionOne South Station, Boston, MA 02110      Tel:1-877-886-5066
Utility/LDCNational Grid: 1-800-322-3223 and 1-800-465-1212 (outages)

Eversource East: 1-800-592-2000

Eversource West: 1-877-659-6326

FGE Unitil: 1-888-301-7700

RIGHT TO RESCINDYou have the right to cancel this service agreement until midnight of the third business day after the date that you receive this Agreement. To cancel this Agreement, you can write to us at PO Box 400, Jamestown, NY 14702, call 1-888-828-7374 or email contactus@residentsenergy.com.
  1. PRICING: The fixed rate for the Initial Term of this Agreement is set forth in the Contract Summary section above. For each billing cycle, the price for the electricity supplied pursuant to this Agreement will be calculated by multiplying the (i) fixed rate or variable rate for the electricity by (ii) the amount of electricity consumed as determined by the LDC’s actual or estimated meter reads. Fixed rates are rates that remain the same for the length of an agreed-upon term. Variable rates are rates that fluctuate at Residents Energy’s discretion based on a number of factors, including, but not limited to, conditions on the wholesale electricity market, the actual and estimated costs to Residents Energy of obtaining electricity from all sources, capacity costs, settlement costs, costs of ancillary services, hedging costs, balancing costs, line loss costs, costs to comply with any applicable Renewable Portfolio Standards and Residents Energy’s expenses and margins. Your rate includes generation services only and does not include any applicable taxes. If you have been a customer of the LDC’s basic service generation rate, you may compare your rate to the LDC’s basic service rate by referring to the supplier services portion of your most recent electric bill or the LDC’s website. In addition, you are responsible for paying your LDC’s distribution and transmission charges as well as any other applicable charges, such as the system benefits charge, stranded cost recovery charge and taxes. Please note that variable rates can increase without notice and may exceed your LDC’s basic service generation rate.
  2. GREEN/RENEWABLE ENERGY OPTION: If you have chosen the Green/Renewable Energy Option, Residents Energy will ensure that 100% of your electricity usage is matched with renewable energy certificates. Residents Energy may take up to 24 months after the end of each calendar year under which this Agreement is in effect to address any deficiency that may arise in the Green/Renewable Energy content of electricity sold under this Agreement in the previous calendar year. If you have chosen a variable rate product and the Green/Renewable Energy Option, your rate for the electricity supplied will be Residents Energy’s variable rate plus an “adder” of up to 3 cents per kWh. If you wish to cancel the Green/Renewable Energy Option, you may call Residents Energy at 1-888-828-7374. If you have chosen a Fixed Rate product with the Green/Renewable Supply Option, it will no longer apply if the account renews on a variable rate.
  3. REBATE PROGRAMS: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.
  4. TERM / RENEWALS / NO GUARANTEE OF SERVICE: For new customers of Residents Energy, service of the Initial Term under this Agreement will begin on a date specified by your LDC and will continue for the number of billing cycles specified in the Contract Summary section above. If Residents Energy wishes to renew this Agreement after the Initial Term with another fixed rate plan, then prior to the end of the Initial Term, Residents Energy will provide you written notice of renewal (“Renewal Notice”), including the length of the term of such renewal (“Renewal Term”) and the fixed rate that will apply during the Renewal Term. This Agreement will automatically renew at the fixed rate set forth in the Renewal Notice and for the Renewal Term set forth in the Renewal Notice unless you request that we cancel your service or you enter into a new agreement with Residents Energy or other electric supplier that replaces this Agreement. Subsequent fixed rate Renewal Terms may be implemented in the same manner. If Residents Energy does not wish to offer you another fixed rate plan (to follow the Initial Term or any subsequent fixed rate Renewal Term), then upon expiration of the then-current Term, your service with Residents Energy will continue on a month-to-month basis with a variable rate that fluctuates at Residents Energy’s discretion as described above in the “Pricing” section until you cancel or replace your service with Residents Energy. You acknowledge that Residents Energy cannot guarantee a switch of your account by a specific date and you hereby agree to hold Residents Energy harmless from any liability for delays in this process.
  5. CANCELLATION/TERMINATION: To terminate this Agreement, you may call or email Residents Energy at the contact information provided within this Agreement. When you cancel service, you agree to pay for the services provided by Residents Energy through the date you are switched to another electric supplier or returned to the LDC for service. If you terminate this Agreement during the Initial Term or during a fixed rate Renewal Term, or if Residents Energy terminates this Agreement due to your breach, you shall pay Residents Energy, in addition to any other applicable charges, an early termination fee equal to: $10.00 for each month, or portion thereof, remaining in the then-current Term. The parties acknowledge and agree that the actual damages that Residents Energy will suffer as a result of your early termination or breach are difficult to assess, the early termination fee described herein is a reasonable estimate of such damages, and such early termination fee constitutes liquidated damages rather than a penalty.
  6. ACCESS TO CUSTOMER INFORMATION: By entering into this Agreement, you agree that your LDC may release to us certain information that we need in order to provide you with service, including but not limited to, your address, telephone number, account numbers, historical usage information, peak electricity demand and/or capacity tag information and payment history. We will not give or sell your information to any unaffiliated third party without your consent unless we are required to do so by law.
  7. SERVICE AND SERVICE INTERRUPTION: Residents Energy will supply all the electricity that you need for your home or business. Residents Energy is a retail marketer of electricity and not your LDC. The LDC will continue to deliver electricity to your home or business, read your meter, bill you, and make repairs. The LDC will also respond to emergencies and they will remain your point of contact in the case of power outage. You acknowledge and understand that your LDC remains responsible for delivery of electrical power to you. In no event shall Residents Energy or any person or entity affiliated with Residents Energy be deemed responsible for service interruption or any other problem with the delivery of electrical power to you. In the event of an emergency or power outage you should call the LDC that supplies power to your local area.
  8. BILLING AND PAYMENT: You will receive one monthly bill from your LDC that includes the Residents Energy generation supply charge and the LDC delivery charges, each with taxes thereon. You will make payments for both the Residents Energy generation charge and the delivery charges directly to your LDC in accordance with your LDC’s payment terms. The LDC will set the date that your payment is due. Your bill will be based on the monthly meter reading or estimate by the LDC. In the event that the LDC later adjusts its reading for any reason, Residents Energy’s charges will be similarly adjusted. Please consult your LDC’s tariffs for information regarding late fees on delinquent payments, termination of service for non-payment, security deposits, payment arrangement plans, and other payment and credit terms. Please also consult your LDC’s website or tariffs for information regarding LDC delivery rates for your electric service.
  9. TERMINATION BY RESIDENTS ENERGY: In accordance with applicable laws, rules and regulations, including those governing termination of service, Residents Energy reserves the right to terminate this Agreement: i) if, due to your fault, your LDC is unable to read your meter for 3 consecutive months, or ii) if at some future date there is a change in any law, regulation, market rule or tariff that materially impairs Residents Energy’s ability to fulfill its obligations under this Agreement. We will provide you with at least 15 days’ prior written notice of our intent to terminate this Agreement for any of the reasons specified in i) or ii) above. In addition, we reserve the right to terminate this Agreement at any time for our convenience with advance written notice to you of at least 30 days. Upon termination of the Agreement by you or us, you will be responsible for all Residents Energy generation charges incurred hereunder until your account is transferred to LDC default service or to another competitive electricity supplier.
  10. COMPLAINTS AND DISPUTE RESOLUTION: Please contact a Residents Energy customer service representative by telephone or via email if you have questions or concerns regarding your bill or our service. If you are not satisfied with our initial attempt to resolve the problem, we ask that you request to have your issue escalated within our organization. If you remain unsatisfied, you may seek assistance from the DPU. Contact information for Residents Energy Customer Care and the DPU can be found above in the Contract Summary portion of this Agreement.
  11. MANDATORY ARBITRATION AND CLASS ACTION WAIVER: Any dispute, controversy or claim arising out of, or related to, Residents Energy’s services under this Agreement (collectively, the “Claims”) that is not resolved directly between the parties or by the DPU, shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and, if the customer is a residential customer, the Consumer-Related Disputes Supplementary Procedures; or, if available, by requesting alternative dispute resolution options available through the Massachusetts Office of Dispute Resolution.
    BY ENTERING INTO THIS AGREEMENT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK REMEDIES IN COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION.
    THE PARTIES AGREE THAT ALL CLAIMS INCLUDING STATUTORY, STATE OR FEDERAL CLAIMS, MAY BE MADE SOLELY ON AN INDIVIDUAL BASIS, AND THAT THIS AGREEMENT DOES NOT PERMIT CLASS ACTIONS, EITHER IN ARBITRATION OR THROUGH A COURT PROCEEDING. FURTHER, CUSTOMER WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. AAA MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IN THE EVENT THE PROHIBITION ON CLASS ARBITRATION IS DEEMED INVALID OR UNENFORCEABLE, THEN THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION WILL REMAIN IN FORCE. JUDGMENT ON THE ARBITRATOR’S AWARD CAN BE ENTERED IN ANY COURT HAVING JURISDICTION. THIS AGREEMENT EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE, AND THUS THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION. THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
  12. ENTIRE AGREEMENT: This Agreement constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its Sales personnel other than the written statements in this Agreement and that you have made your own decision to enter into this Agreement.
  13. ASSIGNMENT: This Agreement shall extend to and be binding upon our respective successors and permitted assigns; provided, however, that you may not assign this Agreement without our prior written consent. We may sell, transfer, pledge, encumber, or assign the accounts receivable and revenues derived from this Agreement (or any proceeds thereof) in connection with any financing agreement, purchase of receivables program or other billing services arrangement. In addition, we may assign our rights and obligations hereunder to an affiliate of Residents Energy, any person or entity succeeding to all or substantially all of the assets of Residents Energy, or to a competitive supplier licensed to do business in Massachusetts. We shall provide you with 30 days’ written notice of any such assignment, unless a lesser period is permitted under applicable law. Any such assignee shall agree in writing to be bound by the terms of this Agreement and, following such agreement, Residents Energy shall have no further obligations hereunder.
  14. DO NOT CALL REGISTRY: You may opt out of receiving any telemarketing calls by registering with the National Do Not Call Registry online at https://www.donotcall.gov/register/reg.aspx or by telephone by calling 1-888-382-1222 from the phone number you wish to register.
  15. LIMITATIONS OF LIABILITY: RESIDENTS ENERGY’S LIABILITY IN CONNECTION WITH THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT OF YOUR LARGEST MONTHLY INVOICE FOR ELECTRIC GENERATION SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING TERMINATION OF THIS AGREEMENT. EXCEPT AS OTHERWISE PROVIDED HEREIN, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR REVENUES), INCIDENTAL, INDIRECT OR PUNITIVE DAMAGES FOR CLAIMS ARISING HEREUNDER.
    NO WARRANTIES: RESIDENTS ENERGY MAKES, AND YOU RECEIVE, NO WARRANTY, EXPRESS, IMPLIED, OR STATUTORY, AND RESIDENTS ENERGY SPECIFICALLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  16. ACCEPTANCE AND CHANGE IN LAW: This Agreement shall not become effective until accepted by Residents Energy. This Agreement may be modified from time to time in accordance with applicable law and DPU rules and shall govern Residents Energy’s provision of generation service under this Agreement. This Agreement is subject to any future legislation; orders, rules, or regulations of the DPU; or tariff or policy changes of the LDC. These changes are beyond the control of Residents Energy, and may impact the terms and/or price of this Agreement. Residents Energy will provide notice to you of any changes to this Agreement resulting from changes in law.

MA Electricity Variable Rate (EN)

RESIDENTS ENERGY, LLC – Massachusetts – Variable Rate (“ResiFlex”) Terms of Service

Electric Generation Supplier Informationwww.ResidentsEnergy.com
contactus@residentsenergy.com
1-888-828-7374
PO Box 400, Jamestown, NY 14702
Generation Supply Price and Contract TermThis is a variable rate Agreement. The rate for the electricity supplied will fluctuate at Residents Energy’s discretion based on a number of factors including the ones detailed in the PRICING section below. This Agreement will continue until canceled by you or Residents Energy.
Contract Start DateElectric service will begin upon the first meter read following the date on which your LDC successfully changes your supply service to Residents Energy.
Renewal TermsThis Agreement will continue until you or Residents Energy cancels it.
Applicable Contract FeesYou will not incur a fee for termination of this Agreement.
Renewable DisclosureThe standard electric supply product meets the Statutory and Regulatory requirements of Massachusetts for renewable content.

If you have selected the Green/Renewable Energy option, the product exceeds the Statutory and Regulatory requirements of Massachusetts for renewable content.100% of customer consumption will be offset by renewable energy certificates (RECs).

Deposit RequirementsThere is no deposit required to enroll with Residents Energy.
Statement Regarding SavingsThe variable rate may exceed the LDC’s basic service rate. Variable rates are not capped or limited in any way.
DPU Consumer DivisionOne South Station, Boston, MA 02110      Tel:1-877-886-5066
Utility/LDCNational Grid: 1-800-322-3223 and 1-800-465-1212 (outages)

Eversource East: 1-800-592-2000

Eversource West: 1-877-659-6326

FGE Unitil: 1-888-301-7700

RIGHT TO RESCINDYou have the right to cancel this service agreement until midnight of the third business day after the date that you receive this Agreement. To cancel this Agreement, you can write to us at PO Box 400, Jamestown, NY 14702, call 1-888-828-7374 or email contactus@residentsenergy.com.
  1. PRICING: For each billing cycle, the price for the electricity supplied pursuant to this Agreement will be calculated by multiplying the (i) the variable rate for the electricity by (ii) the amount of electricity consumed as determined by the LDC’s actual or estimated meter reads. Variable rates fluctuate at Residents Energy’s discretion based on a number of factors, including, but not limited to, conditions on the wholesale electricity market, the actual and estimated costs to Residents Energy of obtaining electricity from all sources, capacity costs, settlement costs, costs of ancillary services, hedging costs, balancing costs, line loss costs, costs to comply with any applicable Renewable Portfolio Standards and Residents Energy’s expenses and margins. Your rate includes generation services only and does not include any applicable taxes. If you have been a customer of the LDC’s basic service generation rate, you may compare your rate to the LDC’s basic service rate by referring to the supplier services portion of your most recent electric bill or the LDC’s website. In addition, you are responsible for paying your LDC’s distribution and transmission charges as well as any other applicable charges, such as the system benefits charge, stranded cost recovery charge and taxes. Please note that variable rates can increase without notice and may exceed your LDC’s basic service generation rate.
  2. GREEN/RENEWABLE ENERGY OPTION: If you have chosen the Green/Renewable Energy Option, Residents Energy will ensure that 100% of your electricity usage is matched with renewable energy certificates. Residents Energy may take up to 24 months after the end of each calendar year under which this Agreement is in effect to address any deficiency that may arise in the Green/Renewable Energy content of electricity sold under this Agreement in the previous calendar year. If you have chosen a variable rate product and the Green/Renewable Energy Option, your rate for the electricity supplied will be Residents Energy’s variable rate plus an “adder” of up to 3 cents per kWh. If you wish to cancel the Green/Renewable Energy Option, you may call Residents Energy at 1-888-828-7374.
  3. REBATE PROGRAMS: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.
  4. TERM / NO GUARANTEE OF SERVICE: Service under this Agreement will begin on a date specified by your LDC and will continue on an ongoing basis with a variable rate that fluctuates at Residents Energy’s discretion as described above in the “Pricing” section until canceled by you or Residents Energy. You acknowledge that Residents Energy cannot guarantee a switch of your account by a specific date and you hereby agree to hold Residents Energy harmless from any liability for delays in this process.
  5. CANCELLATION/TERMINATION: To terminate this Agreement, you may call or email Residents Energy at the contact information provided within this Agreement. When you cancel service, you agree to pay for the services provided by Residents Energy through the date you are switched to another electric supplier or returned to the LDC for service.
  6. ACCESS TO CUSTOMER INFORMATION: By entering into this Agreement, you agree that your LDC may release to us certain information that we need in order to provide you with service, including but not limited to, your address, telephone number, account numbers, historical usage information, peak electricity demand and/or capacity tag information and payment history. We will not give or sell your information to any unaffiliated third party without your consent unless we are required to do so by law.
  7. SERVICE AND SERVICE INTERRUPTION: Residents Energy will supply all the electricity that you need for your home or business. Residents Energy is a retail marketer of electricity and not your LDC. The LDC will continue to deliver electricity to your home or business, read your meter, bill you, and make repairs. The LDC will also respond to emergencies and they will remain your point of contact in the case of power outage. You acknowledge and understand that your LDC remains responsible for delivery of electrical power to you. In no event shall Residents Energy or any person or entity affiliated with Residents Energy be deemed responsible for service interruption or any other problem with the delivery of electrical power to you. In the event of an emergency or power outage you should call the LDC that supplies power to your local area.
  8. BILLING AND PAYMENT: You will receive one monthly bill from your LDC that includes the Residents Energy generation supply charge and the LDC delivery charges, each with taxes thereon. You will make payments for both the Residents Energy generation charge and the delivery charges directly to your LDC in accordance with your LDC’s payment terms. The LDC will set the date that your payment is due. Your bill will be based on the monthly meter reading or estimate by the LDC. In the event that the LDC later adjusts its reading for any reason, Residents Energy’s charges will be similarly adjusted. Please consult your LDC’s tariffs for information regarding late fees on delinquent payments, termination of service for non-payment, security deposits, payment arrangement plans, and other payment and credit terms. Please also consult your LDC’s website or tariffs for information regarding LDC delivery rates for your electric service.
  9. TERMINATION BY RESIDENTS ENERGY: In accordance with applicable laws, rules and regulations, including those governing termination of service, Residents Energy reserves the right to terminate this Agreement: i) if, due to your fault, your LDC is unable to read your meter for 3 consecutive months, or ii) if at some future date there is a change in any law, regulation, market rule or tariff that materially impairs Residents Energy’s ability to fulfill its obligations under this Agreement. We will provide you with at least 15 days’ prior written notice of our intent to terminate this Agreement for any of the reasons specified in i) or ii) above. In addition, we reserve the right to terminate this Agreement at any time for our convenience with advance written notice to you of at least 30 days. Upon termination of the Agreement by you or us, you will be responsible for all Residents Energy generation charges incurred hereunder until your account is transferred to LDC default service or to another competitive electricity supplier.
  10. COMPLAINTS AND DISPUTE RESOLUTION: Please contact a Residents Energy customer service representative by telephone or via email if you have questions or concerns regarding your bill or our service. If you are not satisfied with our initial attempt to resolve the problem, we ask that you request to have your issue escalated within our organization. If you remain unsatisfied, you may seek assistance from the DPU. Contact information for Residents Energy Customer Care and the DPU can be found above in the Contract Summary portion of this Agreement.
  11. MANDATORY ARBITRATION AND CLASS ACTION WAIVER: Any dispute, controversy or claim arising out of, or related to, Residents Energy’s services under this Agreement (collectively, the “Claims”) that is not resolved directly between the parties or by the DPU, shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and, if the customer is a residential customer, the Consumer-Related Disputes Supplementary Procedures; or, if available, by requesting alternative dispute resolution options available through the Massachusetts Office of Dispute Resolution.
    BY ENTERING INTO THIS AGREEMENT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK REMEDIES IN COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION.
    THE PARTIES AGREE THAT ALL CLAIMS INCLUDING STATUTORY, STATE OR FEDERAL CLAIMS, MAY BE MADE SOLELY ON AN INDIVIDUAL BASIS, AND THAT THIS AGREEMENT DOES NOT PERMIT CLASS ACTIONS, EITHER IN ARBITRATION OR THROUGH A COURT PROCEEDING. FURTHER, CUSTOMER WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. AAA MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IN THE EVENT THE PROHIBITION ON CLASS ARBITRATION IS DEEMED INVALID OR UNENFORCEABLE, THEN THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION WILL REMAIN IN FORCE. JUDGMENT ON THE ARBITRATOR’S AWARD CAN BE ENTERED IN ANY COURT HAVING JURISDICTION. THIS AGREEMENT EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE, AND THUS THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION. THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
  12. ENTIRE AGREEMENT: This Agreement constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its Sales personnel other than the written statements in this Agreement and that you have made your own decision to enter into this Agreement.
  13. ASSIGNMENT: This Agreement shall extend to and be binding upon our respective successors and permitted assigns; provided, however, that you may not assign this Agreement without our prior written consent. We may sell, transfer, pledge, encumber, or assign the accounts receivable and revenues derived from this Agreement (or any proceeds thereof) in connection with any financing agreement, purchase of receivables program or other billing services arrangement. In addition, we may assign our rights and obligations hereunder to an affiliate of Residents Energy, any person or entity succeeding to all or substantially all of the assets of Residents Energy, or to a competitive supplier licensed to do business in Massachusetts. We shall provide you with 30 days’ written notice of any such assignment, unless a lesser period is permitted under applicable law. Any such assignee shall agree in writing to be bound by the terms of this Agreement and, following such agreement, Residents Energy shall have no further obligations hereunder.
  14. DO NOT CALL REGISTRY: You may opt out of receiving any telemarketing calls by registering with the National Do Not Call Registry online at https://www.donotcall.gov/register/reg.aspx or by telephone by calling 1-888-382-1222 from the phone number you wish to register.
  15. LIMITATIONS OF LIABILITY: RESIDENTS ENERGY’S LIABILITY IN CONNECTION WITH THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT OF YOUR LARGEST MONTHLY INVOICE FOR ELECTRIC GENERATION SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING TERMINATION OF THIS AGREEMENT. EXCEPT AS OTHERWISE PROVIDED HEREIN, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR REVENUES), INCIDENTAL, INDIRECT OR PUNITIVE DAMAGES FOR CLAIMS ARISING HEREUNDER.
  16. NO WARRANTIES: RESIDENTS ENERGY MAKES, AND YOU RECEIVE, NO WARRANTY, EXPRESS, IMPLIED, OR STATUTORY, AND RESIDENTS ENERGY SPECIFICALLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  17. ACCEPTANCE AND CHANGE IN LAW: This Agreement shall not become effective until accepted by Residents Energy. This Agreement may be modified from time to time in accordance with applicable law and DPU rules and shall govern Residents Energy’s provision of generation service under this Agreement. This Agreement is subject to any future legislation; orders, rules, or regulations of the DPU; or tariff or policy changes of the LDC. These changes are beyond the control of Residents Energy, and may impact the terms and/or price of this Agreement. Residents Energy will provide notice to you of any changes to this Agreement resulting from changes in law.

NJ Electricity Fixed Rate ETF (EN)

Residents Energy, LLC (“Residents Energy”) Fixed Rate (ResiSure) Terms and Conditions – V.09012017 – ETF

State of New Jersey Electric License Number: ESL-0155

Third Party Supplier Information

By entering into this contract, you are agreeing to purchase your electric supply from this supplier.

State of New Jersey License Number: ESL-0155

Residents Energy, LLC, PO Box 400, Jamestown, NY 14702

1-888-828-7374, contactus@residentsenergy.com www.residentsenergy.com

You have chosen Residents Energy as your third party supplier (TPS). Residents Energy is not affiliated with your electric distribution company (EDC). Residents Energy is responsible for your electricity supply. The charges for the electricity supplied by Residents Energy will appear on the bills rendered to you by your EDC, separate and apart from your EDC’s charges for delivering the electricity.

Price StructureFor the first 12 monthly billing cycles the rate will be fixed. After that, the rate may vary based on numerous factors, including the ones detailed in the Terms & Conditions. There is no cap on the variable rate.
Generation/ Supply PriceThe fixed rate for the first 12 monthly billing cycles will be «RATE» cents/kwh
Statement Regarding SavingsThe rate may be higher or lower than the EDC’s rate in any month. There is no guaranty of savings.
Amount of time required to change from TPS back to default service or to another TPSIf you cancel your Residents Energy service to return to your EDC or to switch to another TPS, the change will take effect on the next available billing cycle date in accordance with your EDC’s rules. It may take one or two billing cycles from the submission of the cancellation request.
IncentivesRebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer.
Right to Cancel/RescindIf you are a residential customer you may rescind your selection of Residents Energy by contacting your EDC (or by calling Residents Energy at 1-888-828-7374) within seven days of the date of the EDC’s confirmation notice.
Contract Start DateYou will begin receiving electricity supply service from Residents Energy as of the next available billing cycle date as determined by your EDC.
Contract Term/LengthThe fixed rate segment of this Agreement is twelve (12) monthly billing cycles and this will be followed by the variable rate segment which will continue until either you or Residents Energy provides 30 days’ notice of termination to the other.
Cancellation/Termination FeesThere are no termination fees for termination of this Agreement.
Renewal TermsThis Agreement will continue until either party terminates it.
Distribution Company InformationThe EDC will continue to deliver the electricity to you and you will continue to make payments to the EDC for this service. In the event of any emergencies or outages you should call the EDC.
  1. SCOPE. This is an agreement (“Agreement”) between you (also referred to as “Customer”) and Residents Energy, an independent third-party electricity supplier, under which you authorize enrollment of your electric account(s) with Residents Energy for electricity supply. These terms and conditions apply to the purchase by you and sale by Residents Energy, of electric generation supply service as specified herein.
  2. AGENCY. Customer designates Residents Energy as its agent for receiving customer billing information from the local electric distribution company (“EDC”), and for procuring and scheduling the transmission and ancillary services necessary to deliver the electricity purchased by you to your EDC’s system.
  3. PRICE. A fixed rate is a rate that remains the same for a specified period of time. A variable rate is a rate that changes from time-to-time based on various factors, including weather fluctuations. This Agreement has a fixed rate segment and a variable rate segment. For the first twelve (12) monthly billing cycles of your electricity supply pursuant to this Agreement, the rate for the electricity supplied will be fixed at _____ per kWh. After that, the rate for the electricity supplied will vary based on a number of factors including, but not limited to, current conditions on the PJM wholesale electricity market, the actual and estimated cost of obtaining electricity from all sources, capacity costs, settlement costs, costs of ancillary services, hedging costs, balancing costs, line loss costs, costs to comply with any applicable Renewable Portfolio Standards, Residents Energy’s expenses and margins, and all applicable taxes, fees, or assessments. Residents Energy’s rate, whether fixed or variable, may be higher than your EDC’s rate at any particular time; there is no guarantee of savings. For each monthly billing cycle, the price for the electricity supplied pursuant to this Agreement will be calculated by multiplying: (i) the fixed or variable rate for electricity, by (ii) the amount of electricity consumed as measured by your EDC’s estimated or actual meter reads.
    Rebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.
    Renewable/Green Energy Option: Renewable/Green energy refers to energy that is generated from renewable sources, such as solar, wind, water or biomass. If a customer chooses the Renewable/Green Energy Option, Residents Energy will ensure that 100% of the customer’s electricity usage is matched with renewable energy certificates or renewable energy attributes. Residents Energy shall have up to 24 months from the end of each calendar year to address any deficiency that may have arisen in the renewable content of electricity sold under this Agreement during such calendar year.
  4. BILLING and PAYMENT. You will normally receive one bill each month for your energy supply, issued either by your EDC or by Residents Energy. If your EDC issues the bill, you will pay the EDC in accordance with the payment terms of the EDC’s tariff. If Residents Energy issues the bill, payment of the full amount billed is due 25 days after the date the bill is mailed. Late payments or partial payment balances will be subject to collection fees and/or reasonable attorney’s fees and court cost, as allowed by law. All accounts which are overdue may be referred to a collection agency consistent with New Jersey law. Your bill will be based on scheduled meter readings and/or estimates provided by your EDC. The parties agree to accept, for purpose of accounting for the electricity delivered under this Agreement, the quantity, quality, and measurement determined by your EDC. A twenty- dollar ($20) fee will be charged for all returned checks.
  5. TITLE and TAXES. Under this Agreement, title to the electricity shall pass from Residents Energy to you prior to delivery to your EDC. Residents Energy’s rate includes applicable sales taxes.
  6. TERM and TERMINATION. You will receive a confirmation notice from your EDC to confirm your choice of Residents Energy as your supplier. A residential customer will have seven (7) calendar days from the date of the notice to contact the EDC (or call Residents Energy at 1-888-828-7374) and rescind the selection of Residents Energy. This Agreement will not become effective until the seven-day confirmation period has expired. The fixed rate segment of this Agreement is twelve (12) monthly billing cycles and this will be followed by the variable rate segment which will continue until either Residents Energy or Customer provides 30 days’ notice of termination to the other. Residential customers may terminate this Agreement upon 48 hours’ written notice as a result of relocation, a disability that renders the customer unable to pay for Residents Energy’s services, and/or the death of the customer. If there is a material adverse change in the business or financial condition of Customer (as determined by Residents Energy at its discretion) or if Customer fails to meet its obligations under this Agreement or pay or post any required security deposit, then, in addition to any other remedies that it may have, Residents Energy may terminate this Agreement upon 30 days’ written notice to Customer. There is no charge for starting or stopping electric generation service, however, if Customer terminates this Agreement during the fixed rate segment thereof, or if Residents Energy terminates this Agreement during the fixed rate segment thereof due to Customer’s breach, Customer shall pay Residents Energy, in addition to any other applicable charges, a termination fee for each terminated account equal to: $10.00 for each month, or portion thereof, remaining in the fixed rate segment of this Agreement multiplied by the RCE Value (as hereinafter defined) of the account. [The relative size of energy accounts is measured in Residential Customer Equivalents (RCEs). For electricity, one RCE represents annual consumption of 10,000 kWh. Using an RCE as the basic unit of measurement, Residents Energy assigns an “RCE Value” to each customer account based on the usage history for the account and other relevant factors.] The parties acknowledge and agree that the actual damages that Residents Energy will suffer as a result of Customer’s early termination or breach are difficult to assess, the termination fee described herein is a reasonable estimate of such damages, and such termination fee constitutes liquidated damages rather than a penalty. Please note that it may take several billing cycles for your EDC to process the cancellation of service.
  7. ASSIGNMENT. Residents Energy may assign or transfer its rights or obligations under this Agreement after first informing you in writing of such transfer or assignment. You may not assign or transfer your rights or obligations under this Agreement.
  8. CHOICE OF LAW. This Agreement shall be construed in accordance with, and be governed by, the laws of the State of New Jersey with regard to the conflicts of law provisions thereof.
  9. NO WARRANTIES. THERE ARE NO WARRANTIES OR REPRESENTATIONS OTHER THAN THOSE
    EXPRESSLY SET FORTH HEREIN, AND NO OTHERS SHALL BE HONORED. Should any part of the Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect as if the part determined to be invalid has not been contained herein at the time of the execution of this Agreement. If at some future date there is a change in a law, rule, or regulation, whereby Residents Energy is prevented, prohibited or frustrated from carrying out the terms of this Agreement, then at the sole discretion of Residents Energy, this Agreement may be cancelled. If at some future date, there is a change in a federal or state approved tariff affecting Residents Energy’s cost to purchase electricity required to provide your service, then, at the sole discretion of Residents Energy, this Agreement may be modified to reflect those costs, in which case Residents Energy will provide you with a written notice of such modification.
  10. FORCE MAJEURE. Except as otherwise set forth herein, force majeure is the only excuse for non-performance and all other excuses (at law or in equity) are waived. Except from payment obligations, a force majeure event will, upon notice, excuse both parties’ performance during the event. “Force Majeure” means those events not reasonably anticipated on the effective date hereof and outside the control of the claiming party and include force majeure events associated with your EDC or the commodity supplier or other entity used to deliver electricity to Customer’s residence.
  11. LIMITATION OF LIABILITY. In no event shall RESIDENTS Energy or Customer be liable to the other or to any third party for any indirect, incidental, consequential, punitive, reliance or special damages, including without limitation, damages for lost profits, advantage, savings or revenues of any kind or increased cost of operations, whether or not RESIDENTS Energy or Customer has been advised of the possibility of such damages. Customer acknowledges that RESIDENTS is not responsible for the delivery of electricity to Customer and as such is not responsible for any damages caused by any service outage, defect or failure. Residents Energy’s liability for claims arising in connection with its service under this Agreement shall be limited to proven direct damages incurred by Customer, if any.
  12. INDEMNIFICATION. Customer is responsible for the indemnification of Residents Energy against any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, except liability resulting from the negligence of Residents Energy.
  13. ENTIRE AGREEMENT. This Agreement, including the Contract Summary, constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its sales personnel other than those made in this Agreement, and that you have made your own decision to enter into this Agreement. Customer has caused this Agreement to be executed pursuant to the methods authorized by BPU regulations at N.J.A.C 14:4-2.3.
  14. DISPUTE Resolution, MANDATORY ARBITRATION You agree to contact Residents Energy in writing and attempt to resolve all billing disputes or service problems directly in good-faith. All disputes regarding transmission, distribution, power outages, and bills from your EDC should be directed to your EDC. Any claim for damages arising out of, or related to, the provision of Residents Energy’s services under this Agreement that is not resolved directly between the parties, shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and, if Customer is a residential customer, the Consumer-Related Disputes Supplementary Procedures.
    BY ENTERING INTO THIS AGREEMENT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK MONETARY DAMAGES IN COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION.
  15. PROTECTION OF CUSTOMER RIGHTS. Residents Energy hereby provides notice that its services are governed by the terms of this Agreement, the rules and regulations issued by your EDC, and the Board of Public Utilities (BPU). The BPU Bureau of Consumer Relations can be contacted at 1-800-624-0241. Your EDC’s transmission and distribution functions will continue to be regulated by the BPU. Electric service may be disconnected only by your EDC and only in compliance rules set by the BPU.
  16. CONTACT INFORMATION. Any questions regarding these terms and conditions or your service with Residents Energy should be directed to us in writing at Residents Energy, LLC, PO Box 400, Jamestown, NY 14702. Residents Energy may also be contacted at 1-888-828-7374. Your EDC will continue to deliver the electricity to you, you still make payment to your EDC for this service and you will still call your EDC in the case of an energy related emergency such as a power outage. Your EDC’s contact information is provided in the Contract Summary.

NJ Electricity Fixed Rate No ETF (EN)

Residents Energy, LLC (“Residents Energy”) Fixed Rate (ResiSure) Terms and Conditions – V.09012017

State of New Jersey Electric License Number: ESL-0155

Third Party Supplier Information

By entering into this contract, you are agreeing to purchase your electric supply from this supplier.

State of New Jersey License Number: ESL-0155

Residents Energy, LLC, PO Box 400, Jamestown, NY 14702

1-888-828-7374, contactus@residentsenergy.com www.residentsenergy.com

You have chosen Residents Energy as your third party supplier (TPS). Residents Energy is not affiliated with your electric distribution company (EDC). Residents Energy is responsible for your electricity supply. The charges for the electricity supplied by Residents Energy will appear on the bills rendered to you by your EDC, separate and apart from your EDC’s charges for delivering the electricity.

Price StructureFor the first 12 monthly billing cycles the rate will be fixed. After that, the rate may vary based on numerous factors, including the ones detailed in the Terms & Conditions. There is no cap on the variable rate.
Generation/ Supply PriceThe fixed rate for the first 12 monthly billing cycles will be «RATE» cents/kwh
Statement Regarding SavingsThe rate may be higher or lower than the EDC’s rate in any month. There is no guaranty of savings.
Amount of time required to change from TPS back to default service or to another TPSIf you cancel your Residents Energy service to return to your EDC or to switch to another TPS, the change will take effect on the next available billing cycle date in accordance with your EDC’s rules. It may take one or two billing cycles from the submission of the cancellation request.
IncentivesRebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer.
Right to Cancel/RescindIf you are a residential customer you may rescind your selection of Residents Energy by contacting your EDC (or by calling Residents Energy at 1-888-828-7374) within seven days of the date of the EDC’s confirmation notice.
Contract Start DateYou will begin receiving electricity supply service from Residents Energy as of the next available billing cycle date as determined by your EDC.
Contract Term/LengthThe fixed rate segment of this Agreement is twelve (12) monthly billing cycles and this will be followed by the variable rate segment which will continue until either you or Residents Energy provides 30 days’ notice of termination to the other.
Cancellation/Termination FeesThere are no termination fees for termination of this Agreement.
Renewal TermsThis Agreement will continue until either party terminates it.
Distribution Company InformationThe EDC will continue to deliver the electricity to you and you will continue to make payments to the EDC for this service. In the event of any emergencies or outages you should call the EDC.
  1. SCOPE. This is an agreement (“Agreement”) between you (also referred to as “Customer”) and Residents Energy, an independent third-party electricity supplier, under which you authorize enrollment of your electric account(s) with Residents Energy for electricity supply. These terms and conditions apply to the purchase by you and sale by Residents Energy, of electric generation supply service as specified herein.
  2. AGENCY. Customer designates Residents Energy as its agent for receiving customer billing information from the local electric distribution company (“EDC”), and for procuring and scheduling the transmission and ancillary services necessary to deliver the electricity purchased by you to your EDC’s system.
  3. PRICE. A fixed rate is a rate that remains the same for a specified period of time. A variable rate is a rate that changes from time-to-time based on various factors, including weather fluctuations. This Agreement has a fixed rate segment and a variable rate segment. For the first twelve (12) monthly billing cycles of your electricity supply pursuant to this Agreement, the rate for the electricity supplied will be fixed at _____ per kWh. After that, the rate for the electricity supplied will vary based on a number of factors including, but not limited to, current conditions on the PJM wholesale electricity market, the actual and estimated cost of obtaining electricity from all sources, capacity costs, settlement costs, costs of ancillary services, hedging costs, balancing costs, line loss costs, costs to comply with any applicable Renewable Portfolio Standards, Residents Energy’s expenses and margins, and all applicable taxes, fees, or assessments. Residents Energy’s rate, whether fixed or variable, may be higher than your EDC’s rate at any particular time; there is no guarantee of savings. For each monthly billing cycle, the price for the electricity supplied pursuant to this Agreement will be calculated by multiplying: (i) the fixed or variable rate for electricity, by (ii) the amount of electricity consumed as measured by your EDC’s estimated or actual meter reads.
    Rebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.
    Renewable/Green Energy Option: Renewable/Green energy refers to energy that is generated from renewable sources, such as solar, wind, water or biomass. If a customer chooses the Renewable/Green Energy Option, Residents Energy will ensure that 100% of the customer’s electricity usage is matched with renewable energy certificates or renewable energy attributes. Residents Energy shall have up to 24 months from the end of each calendar year to address any deficiency that may have arisen in the renewable content of electricity sold under this Agreement during such calendar year.
  4. BILLING and PAYMENT. You will normally receive one bill each month for your energy supply, issued either by your EDC or by Residents Energy. If your EDC issues the bill, you will pay the EDC in accordance with the payment terms of the EDC’s tariff. If Residents Energy issues the bill, payment of the full amount billed is due 25 days after the date the bill is mailed. Late payments or partial payment balances will be subject to collection fees and/or reasonable attorney’s fees and court cost, as allowed by law. All accounts which are overdue may be referred to a collection agency consistent with New Jersey law. Your bill will be based on scheduled meter readings and/or estimates provided by your EDC. The parties agree to accept, for purpose of accounting for the electricity delivered under this Agreement, the quantity, quality, and measurement determined by your EDC. A twenty- dollar ($20) fee will be charged for all returned checks.
  5. TITLE and TAXES. Under this Agreement, title to the electricity shall pass from Residents Energy to you prior to delivery to your EDC. Residents Energy’s rate includes applicable sales taxes.
  6. TERM and TERMINATION. You will receive a confirmation notice from your EDC to confirm your choice of Residents Energy as your supplier. A residential customer will have seven (7) calendar days from the date of the confirmation notice to contact the EDC (or call Residents Energy at 1-888-828-7374 and rescind the selection of Residents Energy. This Agreement will not become effective until the seven-day confirmation period has expired. The fixed rate segment of this Agreement is twelve (12) monthly billing cycles and this will be followed by the variable rate segment which will continue until either Residents Energy or Customer provides 30 days’ notice of termination to the other. Residential customers may terminate this Agreement upon 48 hours’ written notice as a result of relocation, a disability that renders the customer unable to pay for Residents Energy’s services, and/or the death of the customer. If there is a material adverse change in the business or financial condition of Customer (as determined by Residents Energy at its discretion) or if Customer fails to meet its obligations under this Agreement or pay or post any required security deposit, then, in addition to any other remedies that it may have, Residents Energy may terminate this Agreement upon 30 days’ notice to Customer. There is no charge for starting or stopping electric generation service. Please note that it may take several billing cycles for your EDC to process the cancellation of service.
  7. ASSIGNMENT. Residents Energy may assign or transfer its rights or obligations under this Agreement after first informing you in writing of such transfer or assignment. You may not assign or transfer your rights or obligations under this Agreement.
  8. CHOICE OF LAW. This Agreement shall be construed in accordance with, and be governed by, the laws of the State of New Jersey with regard to the conflicts of law provisions thereof.
  9. NO WARRANTIES. THERE ARE NO WARRANTIES OR REPRESENTATIONS OTHER THAN THOSE
    EXPRESSLY SET FORTH HEREIN, AND NO OTHERS SHALL BE HONORED. Should any part of the Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect as if the part determined to be invalid has not been contained herein at the time of the execution of this Agreement. If at some future date there is a change in a law, rule, or regulation, whereby Residents Energy is prevented, prohibited or frustrated from carrying out the terms of this Agreement, then at the sole discretion of Residents Energy, this Agreement may be cancelled. If at some future date, there is a change in a federal or state approved tariff affecting Residents Energy’s cost to purchase electricity required to provide your service, then, at the sole discretion of Residents Energy, this Agreement may be modified to reflect those costs, in which case Residents Energy will provide you with a written notice of such modification.
  10. FORCE MAJEURE. Except as otherwise set forth herein, force majeure is the only excuse for non-performance and all other excuses (at law or in equity) are waived. Except from payment obligations, a force majeure event will, upon notice, excuse both parties’ performance during the event. “Force Majeure” means those events not reasonably anticipated on the effective date hereof and outside the control of the claiming party and include force majeure events associated with your EDC or the commodity supplier or other entity used to deliver electricity to Customer’s residence.
  11. LIMITATION OF LIABILITY. In no event shall RESIDENTS Energy or Customer be liable to the other or to any third party for any indirect, incidental, consequential, punitive, reliance or special damages, including without limitation, damages for lost profits, advantage, savings or revenues of any kind or increased cost of operations, whether or not RESIDENTS Energy or Customer has been advised of the possibility of such damages. Customer acknowledges that RESIDENTS is not responsible for the delivery of electricity to Customer and as such is not responsible for any damages caused by any service outage, defect or failure. Residents Energy’s liability for claims arising in connection with its service under this Agreement shall be limited to proven direct damages incurred by Customer, if any.
  12. INDEMNIFICATION. Customer is responsible for the indemnification of Residents Energy against any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, except liability resulting from the negligence of Residents Energy.
  13. ENTIRE AGREEMENT. This Agreement, including the Contract Summary, constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its sales personnel other than those made in this Agreement, and that you have made your own decision to enter into this Agreement. Customer has caused this Agreement to be executed pursuant to the methods authorized by BPU regulations at N.J.A.C 14:4-2.3.
  14. DISPUTE Resolution, MANDATORY ARBITRATION You agree to contact Residents Energy in writing and attempt to resolve all billing disputes or service problems directly in good-faith. All disputes regarding transmission, distribution, power outages, and bills from your EDC should be directed to your EDC. Any claim for damages arising out of, or related to, the provision of Residents Energy’s services under this Agreement that is not resolved directly between the parties, shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and, if Customer is a residential customer, the Consumer-Related Disputes Supplementary Procedures.
    BY ENTERING INTO THIS AGREEMENT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK MONETARY DAMAGES IN COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION.
  15. PROTECTION OF CUSTOMER RIGHTS. Residents Energy hereby provides notice that its services are governed by the terms of this Agreement, the rules and regulations issued by your EDC, and the Board of Public Utilities (BPU). The BPU Bureau of Consumer Relations can be contacted at 1-800-624-0241. Your EDC’s transmission and distribution functions will continue to be regulated by the BPU. Electric service may be disconnected only by your EDC and only in compliance rules set by the BPU.
  16. CONTACT INFORMATION. Any questions regarding these terms and conditions or your service with Residents Energy should be directed to us in writing at Residents Energy, LLC, PO Box 400, Jamestown, NY 14702. Residents Energy may also be contacted at 1-888-828-7374. Your EDC will continue to deliver the electricity to you, you still make payment to your EDC for this service and you will still call your EDC in the case of an energy related emergency such as a power outage. Your EDC’s contact information is provided in the Contract Summary.

NJ Electricity Variable Rate (EN)

Residents Energy, LLC (“Residents Energy”) Variable Rate Terms and Conditions – V.09012017
State of New Jersey Electric License Number: ESL-0155

Third Party Supplier Information

By entering into this contract, you are agreeing to purchase your electric supply from this supplier.

State of New Jersey License Number: ESL-0155

Residents Energy, LLC, PO Box 400, Jamestown, NY 14702

1-888-828-7374, contactus@residentsenergy.com www.residentsenergy.com

You have chosen Residents Energy as your third party supplier (TPS). Residents Energy is not affiliated with your electric distribution company (EDC). Residents Energy is responsible for your electricity supply. The charges for the electricity supplied by Residents Energy will appear on the bills rendered to you by your EDC, separate and apart from your EDC’s charges for delivering the electricity.

Price StructureThis is a Variable Rate Agreement. The rate for the electricity supplied may vary based on numerous factors, including the ones detailed in the Terms & Conditions. There is no cap on the rate.
Generation/ Supply PriceThe rate for the first billing cycle will be «RATE» /kWh.
Statement Regarding SavingsThe rate may be higher or lower than the EDC’s rate in any month. There is no guaranty of savings.
Amount of time required to change from TPS back to default service or to another TPSIf you cancel your Residents Energy service to return to your EDC or to switch to another TPS, the change will take effect on the next available billing cycle date in accordance with your EDC’s rules. It may take one or two billing cycles from the submission of the cancellation request.
IncentivesRebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer.
Right to Cancel/RescindIf you are a residential customer you may rescind your selection of Residents Energy by contacting your EDC (or by calling Residents Energy at 1-888-828-7374) within seven days of the date of the EDC’s confirmation notice.
Contract Start DateYou will begin receiving electricity supply service from Residents Energy as of the next available billing cycle date as determined by your EDC.
Contract Term/LengthThis Agreement will continue until either you or Residents Energy provides 30 days’ notice of termination to the other.
Cancellation/Termination FeesThere are no termination fees for termination of this Agreement.
Renewal TermsThis Agreement will continue until either party terminates it.
Distribution Company InformationThe EDC will continue to deliver the electricity to you and you will continue to make payments to the EDC for this service. In the event of any emergencies or outages you should call the EDC.
  1. SCOPE. This is an agreement (“Agreement”) between you (also referred to as “Customer”) and Residents Energy, an independent third-party electricity supplier, under which you authorize enrollment of your electric account(s) with Residents Energy for electricity supply. These terms and conditions apply to the purchase by you and sale by Residents Energy, of electric generation supply service as specified herein.
  2. AGENCY. Customer designates Residents Energy as its agent for receiving customer billing information from the local electric distribution company (the “EDC”), and for procuring and scheduling the transmission and ancillary services necessary to deliver the electricity purchased by you to your EDC’s system.
  3. PRICE. This is a Variable Rate Agreement, which means that the rate for electricity supplied during the term of the Agreement may change from time-to-time based on various factors, including weather fluctuations. This is not a Fixed Rate Agreement. Under a Fixed Rate Agreement the rate for electricity supplied will remain the same each month during the term of the Agreement. The rate for the electricity supplied pursuant to this Agreement will vary based on the following factors including, but not limited to, conditions on the PJM wholesale electricity market, the actual and estimated cost of obtaining electricity from all sources, capacity costs, settlement costs, costs of ancillary services, hedging costs, balancing costs, line loss costs, costs to comply with any applicable Renewable Portfolio Standards, Residents Energy’s expenses and margins, and all applicable taxes, fees, or assessments. This rate may be higher or lower than your EDC’s rate in any particular month. For each monthly billing cycle, the price for the electricity supplied will be calculated by multiplying: (i) the variable rate for electricity, by (ii) the amount of electricity consumed as provided by your EDC’s actual or estimated meter reads.
    Rebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.
    Renewable/Green Energy Option: Renewable/Green Energy refers to energy that is generated from renewable resources, such as solar, wind, water or biomass. If a customer chooses the Renewable/Green Energy Option, Residents Energy will ensure that 100% of the customer’s electricity usage is matched with renewable energy certificates or renewable energy attributes. Residents Energy shall have up to 24 months from the end of each calendar year to address any deficiency that may have arisen in the renewable content of electricity sold under this Agreement during such calendar year. If you have chosen the Renewable/Green Energy Option, your rate will be comprised of the variable rate plus an “adder” of up to 3 cents per kWh. Customer can cancel the Renewable/Green Option of this Agreement by calling Residents Energy at 1-888-828-7374.
  4. BILLING and PAYMENT. You will normally receive one bill each month for your energy supply, issued either by your EDC or by Residents Energy. If your EDC issues the bill, you will pay the EDC in accordance with the payment terms of the EDC’s tariff. If Residents Energy issues the bill, payment of the full amount billed is due 25 days after the date the bill is mailed. Late payments or partial payment balances will be subject to collection fees and/or reasonable attorney’s fees and court cost, as allowed by law. All accounts which are overdue may be referred to a collection agency consistent with New Jersey law. Your bill will be based on scheduled meter readings and/or estimates provided by your EDC. The parties agree to accept, for purpose of accounting for the electricity delivered under this Agreement, the quantity, quality, and measurement determined by your EDC. A twenty- dollar ($20) fee will be charged for all returned checks.
  5. TITLE and TAXES. Under this Agreement, title to the electricity shall pass from Residents Energy to you prior to delivery to your EDC. Residents Energy’s rate includes applicable sales taxes.
  6. TERM and TERMINATION. You will receive a confirmation notice from your EDC to confirm your choice of Residents Energy as your supplier. A residential customer will have seven (7) calendar days from the date of the notice to contact the EDC (or call Residents Energy at 1-888-828-7374) and rescind the selection of Residents Energy. This Agreement will not become effective until the seven-day confirmation period has expired. This Agreement will continue in effect until either party provides 30 days’ notice to the other party of the termination of the Agreement. Residential customers may terminate this Agreement upon 48 hours’ written notice as a result of relocation, a disability that renders the customer unable to pay for Residents Energy’s services, and/or the death of the customer. If there is a material adverse change in the business or financial condition of Customer (as determined by Residents Energy at its discretion) or if Customer fails to meet its obligations under this Agreement or pay or post any required security deposit, then, in addition to any other remedies that it may have, Residents Energy may terminate this Agreement upon 30 days’ notice to Customer. There is no charge for starting or stopping electric generation service. Please note that it may take several billing cycles for your EDC to process the cancellation of service.
  7. ASSIGNMENT. Residents Energy may assign or transfer its rights or obligations under this Agreement after first informing you in writing of such transfer or assignment. You may not assign or transfer your rights or obligations under this Agreement.
  8. CHOICE OF LAW. This Agreement shall be construed in accordance with, and be governed by, the laws of the State of New Jersey with regard to the conflicts of law provisions thereof.
  9. NO WARRANTIES. THERE ARE NO WARRANTIES OR REPRESENTATIONS OTHER THAN THOSE
    EXPRESSLY SET FORTH HEREIN, AND NO OTHERS SHALL BE HONORED. Should any part of the Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect as if the part determined to be invalid has not been contained herein at the time of the execution of this Agreement. If at some future date there is a change in a law, rule, or regulation, whereby Residents Energy is prevented, prohibited or frustrated from carrying out the terms of this Agreement, then at the sole discretion of Residents Energy, this Agreement may be cancelled. If at some future date, there is a change in a federal or state approved tariff affecting Residents Energy’s cost to purchase electricity required to provide your service, then, at the sole discretion of Residents Energy, this Agreement may be modified to reflect those costs, in which case Residents Energy will provide you with written notice of such modifications.
  10. FORCE MAJEURE. Except as otherwise set forth herein, force majeure is the only excuse for non-performance and all other excuses (at law or in equity) are waived. Except from payment obligations, a force majeure event will, upon notice, excuse both parties’ performance during the event. “Force Majeure” means those events not reasonably anticipated on the effective date hereof and outside the control of the claiming party and include force majeure events associated with your EDC or the commodity supplier or other entity used to deliver electricity to Customer’s residence.
  11. LIMITATION OF LIABILITY. In no event shall Residents Energy or Customer be liable to the other or to any third party for any indirect, incidental, consequential, punitive, reliance or special damages, including without limitation, damages for lost profits, advantage, savings or revenues of any kind or increased cost of operations, whether or not Residents Energy or Customer has been advised of the possibility of such damages. Customer acknowledges that Residents Energy is not responsible for the delivery of electricity to Customer and as such is not responsible for any damages caused by any service outage, defect or failure. Residents Energy’s liability for other claims arising in connection with any service under this Agreement, if not otherwise limited by another provision of this Agreement, shall be limited to proven direct damages, if any.
  12. INDEMNIFICATION. Customer is responsible for the indemnification of Residents Energy against any and all liabilities resulting from Customer’s failure to fully comply with the Agreement, and damage or injury caused by the electricity after its delivery to Customer’s residence, except liability resulting from the negligence of Residents Energy.
  13. ENTIRE AGREEMENT. This Agreement, including the Contract Summary, constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its sales personnel other than those made in this Agreement, and that you have made your own decision to enter into this Agreement. Customer has caused this Agreement to be executed pursuant to the methods authorized by BPU regulations at N.J.A.C 14:4-2.3.
  14. DISPUTE Resolution, MANDATORY ARBITRATION You agree to contact Residents Energy in writing and attempt to resolve all billing disputes or service problems directly in good-faith. All disputes regarding transmission, distribution, power outages, and bills from your ED should be directed to your EDC. Any claim for damages arising out of, or related to, the provision of Residents Energy’s services under this Agreement that is not resolved directly between the parties (collectively, the “Claims”), shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and, if Customer is a residential customer, the Consumer-Related Disputes Supplementary Procedures.
    BY ENTERING INTO THIS AGREEMENT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK MONETARY DAMAGES IN COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION.
  15. PROTECTION OF CUSTOMER RIGHTS. Residents Energy hereby provides notice that its services are governed by the terms of this Agreement, the rules and regulations issued by your EDC, and the Board of Public Utilities (BPU). The BPU Bureau of Consumer Relations can be contacted at 1-800-624-0241. Your EDC’s transmission and distribution functions will continue to be regulated by the BPU. Electric service may be disconnected only by your EDC and only in compliance rules set by the BPU.
  16. CONTACT INFORMATION. Any questions regarding these terms and conditions or your service with Residents Energy should be directed to us in writing at Residents Energy, LLC, PO Box 400, Jamestown, NY 14702. Residents Energy may also be contacted at 1-888-828-7374. Your EDC will continue to deliver the electricity to you, you still make payment to your EDC for this service and you will still call your EDC in the case of an energy related emergency such as a power outage. Your EDC’s contact information is provided in the Contract Summary.

NJ Natural Gas Fixed Rate ETF (EN)

Residents Energy, LLC (“Residents Energy”) Fixed Rate (ResiSure) Terms and Conditions – V.09012017
State of New Jersey Gas License Number: GSL-0137

Third Party Supplier Information

By entering into this contract, you are agreeing to purchase your electric supply from this supplier.

State of New Jersey License Number: ESL-0155

Residents Energy, LLC, PO Box 400, Jamestown, NY 14702

1-888-828-7374, contactus@residentsenergy.com www.residentsenergy.com

You have chosen Residents Energy as your third party supplier (TPS). Residents Energy is not affiliated with your natural gas distribution company (GDC). Residents Energy is responsible for your gas supply. The charges for the gas supplied by Residents Energy will appear on the bills rendered to you by your GDC, separate and apart from your GDC’s charges for delivering the gas.

Price StructureFor the first 12 monthly billing cycles the rate will be fixed. After that, the rate may vary based on numerous factors, including the ones detailed in the Terms & Conditions. There is no cap on the variable rate.
Generation/ Supply PriceThe rate for the first billing cycle will be __________ /therm.
Statement Regarding SavingsThe rate may be higher or lower than the EDC’s rate in any month. There is no guaranty of savings.
Amount of time required to change from TPS back to default service or to another TPSIf you cancel your Residents Energy service to return to your EDC or to switch to another TPS, the change will take effect on the next available billing cycle date in accordance with your EDC’s rules. It may take one or two billing cycles from the submission of the cancellation request.
IncentivesRebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer.
Right to Cancel/RescindIf you are a residential customer you may rescind your selection of Residents Energy by contacting your EDC (or by calling Residents Energy at 1-888-828-7374) within seven days of the date of the EDC’s confirmation notice.
Contract Start DateYou will begin receiving gas supply service from Residents Energy as of the next available billing cycle date as determined by your EDC.
Contract Term/LengthThe fixed rate segment of this Agreement is twelve (12) monthly billing cycles and this will be followed by the variable rate segment which will continue until either you or Residents Energy provides 30 days’ notice of termination to the other.
Cancellation/Termination FeesIf you terminate this Agreement during the fixed rate segment, or if Residents Energy terminates this Agreement during the fixed rate segment due to your breach, you will pay a termination fee, as liquidated damages and not as a penalty, for each terminated account, equal to: $10.00 for each month, or portion thereof, remaining in the fixed rate segment multiplied by the RCE Value (as defined in the Terms & Conditions) of the account
Renewal TermsThis Agreement will continue until either party terminates it.
Distribution Company InformationThe EDC will continue to deliver the gas to you and you will continue to make payments to the EDC for this service. In the event of any emergencies or outages you should call the EDC.
  1. SCOPE. This is an agreement (“Agreement”) between you (also referred to as “Customer”) and Residents Energy, an independent third-party natural gas supplier, under which you authorize enrollment of your gas account(s) with Residents Energy for natural gas supply. These terms and conditions apply to the purchase by you and sale by Residents Energy, of natural gas as specified herein.
  2. AGENCY. Customer designates Residents Energy as its agent for receiving customer billing information from the local gas distribution company (“GDC”), and for nominating and scheduling the transportation and delivery of the natural gas purchased by you to your GDC’s system.
  3. PRICE. A fixed rate is a rate that remains the same for a specified period of time. A variable rate is a rate that changes from time-to-time based on various factors, including weather fluctuations. This Agreement has a fixed rate segment and a variable rate segment. For the first twelve (12) monthly billing cycles of your natural gas supply pursuant to this Agreement, the rate for the gas supplied will be fixed at _____ per Therm. After that, the rate for the gas supplied will vary based on a number of factors including, but not limited to, current conditions on the NYMEX commodity exchange, the estimated and actual wholesale cost of natural gas, capacity costs, storage costs, balancing costs, cost of transportation of gas to the delivery point, Residents Energy’s expenses and margins and all applicable taxes, fees, or assessments. Residents Energy’s rate, whether fixed or variable, may be higher than your GDC’s rate at any particular time; there is no guarantee of savings. For each monthly billing cycle, the price for the natural gas supplied pursuant to this Agreement will be calculated by multiplying: (i) the fixed or variable rate for the gas, by (ii) the amount of gas consumed as measured by your GDC’s estimated or actual meter reads.
    Rebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.
  4. BILLING and PAYMENT. You will normally receive one bill each month for your natural gas supply, issued either by your GDC or by Residents Energy. If your GDC issues the bill, you will pay the GDC in accordance with the payment terms of the GDC’s tariff. If Residents Energy issues the bill, payment of the full amount billed is due 25 days after the date the bill is mailed. Late payments or partial payment balances will be subject to collection fees and/or reasonable attorney’s fees and court cost, as allowed by law. All accounts which are overdue may be referred to a collection agency consistent with New Jersey law. Your bill will be based on scheduled meter readings and/or estimates provided by your GDC. The parties agree to accept, for purpose of accounting for the natural gas delivered under this Agreement, the quantity, quality, and measurement determined by your GDC. A twenty- dollar ($20) fee will be charged for all returned checks.
  5. TITLE and TAXES. Under this Agreement, title to gas shall pass from us to you outside the State of New Jersey. Residents Energy’s rate includes applicable sales tax.
  6. TERM and TERMINATION. You will receive a confirmation notice from your GDC to confirm your choice of Residents Energy as your supplier. A residential customer will have seven (7) calendar days from the date of the notice to contact the GDC (or call Residents Energy at 1-888-828-7374) and rescind the selection of Residents Energy. The fixed rate segment of this Agreement is twelve (12) monthly billing cycles and this will be followed by the variable rate segment which will continue until either Residents Energy or Customer provides 30 days’ notice of termination to the other. Residential customers may terminate this Agreement upon 48 hours’ written notice as a result of relocation, a disability that renders the customer unable to pay for Residents Energy’s services, and/or the death of the customer. If there is a material adverse change in the business or financial condition of Customer (as determined by Residents Energy at its discretion) or if Customer fails to meet its obligations under this Agreement or pay or post any required security deposit, then, in addition to any other remedies that it may have, Residents Energy may terminate this Agreement upon 30 days’ notice to Customer. There is no charge for starting or stopping gas supply service. Please note that it may take several billing cycles for your GDC to process the cancellation of service.
  7. ASSIGNMENT. Residents Energy may assign or transfer its rights or obligations under this Agreement after first informing you in writing of such transfer or assignment. You may not assign or transfer your rights or obligations under this Agreement.
  8. CHOICE OF LAW. This Agreement shall be construed in accordance with, and be governed by, the laws of the State of New Jersey with regard to the conflicts of law provisions thereof.
  9. NO WARRANTIES. THERE ARE NO WARRANTIES OR REPRESENTATIONS OTHER THAN THOSE
    EXPRESSLY SET FORTH HEREIN, AND NO OTHERS SHALL BE HONORED. Should any part of the Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect as if the part determined to be invalid has not been contained herein at the time of the execution of this Agreement. If at some future date there is a change in a law, rule, or regulation, whereby Residents Energy is prevented, prohibited or frustrated from carrying out the terms of this Agreement, then at the sole discretion of Residents Energy, this Agreement may be cancelled. If at some future date, there is a change in a federal or state approved tariff affecting Residents Energy’s cost to purchase natural gas required to provide your service, then, at the sole discretion of Residents Energy, this Agreement may be modified to reflect those costs, in which case Residents Energy will provide you with written notice of such modifications.
  10. FORCE MAJEURE. Except as otherwise set forth herein, force majeure is the only excuse for non-performance and all other excuses (at law or in equity) are waived. Except from payment obligations, a force majeure event will, upon notice, excuse both parties’ performance during the event. “Force Majeure” means those events not reasonably anticipated on the effective date hereof and outside the control of the claiming party and include force majeure events associated with your GDC or the commodity supplier or other entity used to deliver natural gas to Customer’s residence.
  11. LIMITATION OF LIABILITY. In no event shall Residents Energy or Customer be liable to the other or to any third party for any indirect, incidental, consequential, punitive, reliance or special damages, including without limitation, damages for lost profits, advantage, savings or revenues of any kind or increased cost of operations, whether or not Residents Energy or Customer has been advised of the possibility of such damages. Customer acknowledges that Residents is not responsible for the delivery of natural to Customer and as such is not responsible for any damages caused by any service outage, defect or failure. Residents Energy’s liability for other claims arising in connection with any service under this Agreement, if not otherwise limited by another provision of this Agreement, shall be limited to proven direct damages incurred by Customer, if any.
  12. INDEMNIFICATION. Customer is responsible for the indemnification of Residents Energy against any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, and damage or injury caused by the natural gas after its delivery to Customer’s residence, except liability resulting from the negligence of Residents Energy.
  13. ENTIRE AGREEMENT. This Agreement, including the Contract Summary, constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its sales personnel other than those made in this Agreement, and that you have made your own decision to enter into this Agreement. Customer has caused this Agreement to be executed pursuant to the methods authorized by BPU regulations at N.J.A.C 14:4-2.3.
  14. DISPUTE Resolution, MANDATORY ARBITRATION. You agree to contact Residents Energy in writing and attempt to resolve all billing disputes or service problems directly in good-faith. All disputes regarding transmission, distribution, power outages, and bills from your GDC should be directed to your GDC. Any claim for damages arising out of, or related to, the provision of Residents Energy’s services under this Agreement that is not resolved directly between the parties, shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and, if Customer is a residential customer, the Consumer-Related Disputes Supplementary Procedures.
    BY ENTERING INTO THIS AGREEMENT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK MONETARY DAMAGES IN COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION.
  15. PROTECTION OF CUSTOMER RIGHTS. Residents Energy hereby provides notice that its services are governed by the terms of this Agreement, the rules and regulations issued by your GDC, and the Board of Public Utilities (BPU). The BPU Bureau of Consumer Relations can be contacted at 1-800-624-0241. Your GDC’s transportation and distribution functions will continue to be regulated by the BPU. Natural gas service may be disconnected only by your GDC and only in compliance rules set by the BPU.
  16. CONTACT INFORMATION. Any questions regarding these terms and conditions or your service with Residents Energy should be directed to us in writing at Residents Energy, LLC, PO Box 400, Jamestown, NY 14702. Residents Energy may also be contacted at 1-888-828-7374. Your GDC will continue to deliver the natural gas to you, you still make payment to your GDC for this service and you will still call your GDC in the case of an energy related emergency such as a gas leak. Your GDC’s contact information is provided in the Contract Summary.

NJ Natural Gas Fixed Rate N0 ETF (EN)

Residents Energy, LLC (“Residents Energy”) Fixed Rate (ResiSure) Terms and Conditions – V.09012017
State of New Jersey Gas License Number: GSL-0137

Third Party Supplier Information

By entering into this contract, you are agreeing to purchase your electric supply from this supplier.

State of New Jersey License Number: ESL-0155

Residents Energy, LLC, PO Box 400, Jamestown, NY 14702

1-888-828-7374, contactus@residentsenergy.com www.residentsenergy.com

You have chosen Residents Energy as your third party supplier (TPS). Residents Energy is not affiliated with your natural gas distribution company (GDC). Residents Energy is responsible for your gas supply. The charges for the gas supplied by Residents Energy will appear on the bills rendered to you by your GDC, separate and apart from your GDC’s charges for delivering the gas.

Price StructureFor the first 12 monthly billing cycles the rate will be fixed. After that, the rate may vary based on numerous factors, including the ones detailed in the Terms & Conditions. There is no cap on the variable rate.
Generation/ Supply PriceThe fixed rate for the first 12 monthly billing cycles will be «RATE» cents/kwh
Statement Regarding SavingsThe rate may be higher or lower than the EDC’s rate in any month. There is no guaranty of savings.
Amount of time required to change from TPS back to default service or to another TPSIf you cancel your Residents Energy service to return to your EDC or to switch to another TPS, the change will take effect on the next available billing cycle date in accordance with your EDC’s rules. It may take one or two billing cycles from the submission of the cancellation request.
IncentivesRebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer.
Right to Cancel/RescindIf you are a residential customer you may rescind your selection of Residents Energy by contacting your EDC (or by calling Residents Energy at 1-888-828-7374) within seven days of the date of the EDC’s confirmation notice.
Contract Start DateYou will begin receiving gas supply service from Residents Energy as of the next available billing cycle date as determined by your EDC.
Contract Term/LengthThe fixed rate segment of this Agreement is twelve (12) monthly billing cycles and this will be followed by the variable rate segment which will continue until either you or Residents Energy provides 30 days’ notice of termination to the other.
Cancellation/Termination FeesThere are no termination fees for termination of this Agreement.
Renewal TermsThis Agreement will continue until either party terminates it.
Distribution Company InformationThe EDC will continue to deliver the gas to you and you will continue to make payments to the EDC for this service. In the event of any emergencies or outages you should call the EDC.
  1. SCOPE. This is an agreement (“Agreement”) between you (also referred to as “Customer”) and Residents Energy, an independent third-party natural gas supplier, under which you authorize enrollment of your gas account(s) with Residents Energy for natural gas supply. These terms and conditions apply to the purchase by you and sale by Residents Energy, of natural gas as specified herein.
  2. AGENCY. Customer designates Residents Energy as its agent for receiving customer billing information from the local gas distribution company (“GDC”), and for nominating and scheduling the transportation and delivery of the natural gas purchased by you to your GDC’s system.
  3. PRICE. A fixed rate is a rate that remains the same for a specified period of time. A variable rate is a rate that changes from time-to-time based on various factors, including weather fluctuations. This Agreement has a fixed rate segment and a variable rate segment. For the first twelve (12) monthly billing cycles of your natural gas supply pursuant to this Agreement, the rate for the gas supplied will be fixed at _____ per Therm. After that, the rate for the gas supplied will vary based on a number of factors including, but not limited to, current conditions on the NYMEX commodity exchange, the estimated and actual wholesale cost of natural gas, capacity costs, storage costs, balancing costs, cost of transportation of gas to the delivery point, Residents Energy’s expenses and margins and all applicable taxes, fees, or assessments. Residents Energy’s rate, whether fixed or variable, may be higher than your GDC’s rate at any particular time; there is no guarantee of savings. For each monthly billing cycle, the price for the natural gas supplied pursuant to this Agreement will be calculated by multiplying: (i) the fixed or variable rate for the gas, by (ii) the amount of gas consumed as measured by your GDC’s estimated or actual meter reads.
    Rebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.
  4. BILLING and PAYMENT. You will normally receive one bill each month for your natural gas supply, issued either by your GDC or by Residents Energy. If your GDC issues the bill, you will pay the GDC in accordance with the payment terms of the GDC’s tariff. If Residents Energy issues the bill, payment of the full amount billed is due 25 days after the date the bill is mailed. Late payments or partial payment balances will be subject to collection fees and/or reasonable attorney’s fees and court cost, as allowed by law. All accounts which are overdue may be referred to a collection agency consistent with New Jersey law. Your bill will be based on scheduled meter readings and/or estimates provided by your GDC. The parties agree to accept, for purpose of accounting for the natural gas delivered under this Agreement, the quantity, quality, and measurement determined by your GDC. A twenty- dollar ($20) fee will be charged for all returned checks.
  5. TITLE and TAXES. Under this Agreement, title to gas shall pass from us to you outside the State of New Jersey. Residents Energy’s rate includes applicable sales tax.
  6. TERM and TERMINATION. You will receive a confirmation notice from your GDC to confirm your choice of Residents Energy as your supplier. A residential customer will have seven (7) calendar days from the date of the notice to contact the GDC (or call Residents Energy at 1-888-828-7374) and rescind the selection of Residents Energy. The fixed rate segment of this Agreement is twelve (12) monthly billing cycles and this will be followed by the variable rate segment which will continue until either Residents Energy or Customer provides 30 days’ notice of termination to the other. Residential customers may terminate this Agreement upon 48 hours’ written notice as a result of relocation, a disability that renders the customer unable to pay for Residents Energy’s services, and/or the death of the customer. If there is a material adverse change in the business or financial condition of Customer (as determined by Residents Energy at its discretion) or if Customer fails to meet its obligations under this Agreement or pay or post any required security deposit, then, in addition to any other remedies that it may have, Residents Energy may terminate this Agreement upon 30 days’ notice to Customer. There is no charge for starting or stopping gas supply service. Please note that it may take several billing cycles for your GDC to process the cancellation of service.
  7. ASSIGNMENT. Residents Energy may assign or transfer its rights or obligations under this Agreement after first informing you in writing of such transfer or assignment. You may not assign or transfer your rights or obligations under this Agreement.
  8. CHOICE OF LAW. This Agreement shall be construed in accordance with, and be governed by, the laws of the State of New Jersey with regard to the conflicts of law provisions thereof.
  9. NO WARRANTIES. THERE ARE NO WARRANTIES OR REPRESENTATIONS OTHER THAN THOSE
    EXPRESSLY SET FORTH HEREIN, AND NO OTHERS SHALL BE HONORED. Should any part of the Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect as if the part determined to be invalid has not been contained herein at the time of the execution of this Agreement. If at some future date there is a change in a law, rule, or regulation, whereby Residents Energy is prevented, prohibited or frustrated from carrying out the terms of this Agreement, then at the sole discretion of Residents Energy, this Agreement may be cancelled. If at some future date, there is a change in a federal or state approved tariff affecting Residents Energy’s cost to purchase natural gas required to provide your service, then, at the sole discretion of Residents Energy, this Agreement may be modified to reflect those costs, in which case Residents Energy will provide you with written notice of such modifications.
  10. FORCE MAJEURE. Except as otherwise set forth herein, force majeure is the only excuse for non-performance and all other excuses (at law or in equity) are waived. Except from payment obligations, a force majeure event will, upon notice, excuse both parties’ performance during the event. “Force Majeure” means those events not reasonably anticipated on the effective date hereof and outside the control of the claiming party and include force majeure events associated with your GDC or the commodity supplier or other entity used to deliver natural gas to Customer’s residence.
  11. LIMITATION OF LIABILITY. In no event shall Residents Energy or Customer be liable to the other or to any third party for any indirect, incidental, consequential, punitive, reliance or special damages, including without limitation, damages for lost profits, advantage, savings or revenues of any kind or increased cost of operations, whether or not Residents Energy or Customer has been advised of the possibility of such damages. Customer acknowledges that Residents is not responsible for the delivery of natural to Customer and as such is not responsible for any damages caused by any service outage, defect or failure. Residents Energy’s liability for other claims arising in connection with any service under this Agreement, if not otherwise limited by another provision of this Agreement, shall be limited to proven direct damages incurred by Customer, if any.
  12. INDEMNIFICATION. Customer is responsible for the indemnification of Residents Energy against any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, and damage or injury caused by the natural gas after its delivery to Customer’s residence, except liability resulting from the negligence of Residents Energy.
  13. ENTIRE AGREEMENT. This Agreement, including the Contract Summary, constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its sales personnel other than those made in this Agreement, and that you have made your own decision to enter into this Agreement. Customer has caused this Agreement to be executed pursuant to the methods authorized by BPU regulations at N.J.A.C 14:4-2.3.
  14. DISPUTE Resolution, MANDATORY ARBITRATION. You agree to contact Residents Energy in writing and attempt to resolve all billing disputes or service problems directly in good-faith. All disputes regarding transmission, distribution, power outages, and bills from your GDC should be directed to your GDC. Any claim for damages arising out of, or related to, the provision of Residents Energy’s services under this Agreement that is not resolved directly between the parties, shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and, if Customer is a residential customer, the Consumer-Related Disputes Supplementary Procedures.
    BY ENTERING INTO THIS AGREEMENT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK MONETARY DAMAGES IN COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION.
  15. PROTECTION OF CUSTOMER RIGHTS. Residents Energy hereby provides notice that its services are governed by the terms of this Agreement, the rules and regulations issued by your GDC, and the Board of Public Utilities (BPU). The BPU Bureau of Consumer Relations can be contacted at 1-800-624-0241. Your GDC’s transportation and distribution functions will continue to be regulated by the BPU. Natural gas service may be disconnected only by your GDC and only in compliance rules set by the BPU.
  16. CONTACT INFORMATION. Any questions regarding these terms and conditions or your service with Residents Energy should be directed to us in writing at Residents Energy, LLC, PO Box 400, Jamestown, NY 14702. Residents Energy may also be contacted at 1-888-828-7374. Your GDC will continue to deliver the natural gas to you, you still make payment to your GDC for this service and you will still call your GDC in the case of an energy related emergency such as a gas leak. Your GDC’s contact information is provided in the Contract Summary.

NJ Natural Gas Variable Rate (EN)

Residents Energy, LLC (“Residents Energy”) Variable Rate Terms and Conditions – V.09012017
State of New Jersey Gas License Number: GSL-0137

Third Party Supplier Information

By entering into this contract, you are agreeing to purchase your electric supply from this supplier.

State of New Jersey License Number: ESL-0155

Residents Energy, LLC, PO Box 400, Jamestown, NY 14702

1-888-828-7374, contactus@residentsenergy.com www.residentsenergy.com

You have chosen Residents Energy as your third party supplier (TPS). Residents Energy is not affiliated with your natural gas distribution company (GDC). Residents Energy is responsible for your gas supply. The charges for the gas supplied by Residents Energy will appear on the bills rendered to you by your GDC, separate and apart from your GDC’s charges for delivering the gas.

Price StructureThis is a Variable Rate Agreement. The rate for the gas supplied may vary based on numerous factors including the ones detailed in the Terms & Conditions. There is no cap on the rate.
Generation/ Supply PriceThe rate for the first billing cycle will be __________ /therm.
Statement Regarding SavingsThe rate may be higher or lower than the EDC’s rate in any month. There is no guaranty of savings.
Amount of time required to change from TPS back to default service or to another TPSIf you cancel your Residents Energy service to return to your EDC or to switch to another TPS, the change will take effect on the next available billing cycle date in accordance with your EDC’s rules. It may take one or two billing cycles from the submission of the cancellation request.
IncentivesRebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer.
Right to Cancel/RescindIf you are a residential customer you may rescind your selection of Residents Energy by contacting your EDC (or by calling Residents Energy at 1-888-828-7374) within seven days of the date of the EDC’s confirmation notice.
Contract Start DateYou will begin receiving gas supply service from Residents Energy as of the next available billing cycle date as determined by your EDC.
Contract Term/LengthThe fixed rate segment of this Agreement is twelve (12) monthly billing cycles and this will be followed by the variable rate segment which will continue until either you or Residents Energy provides 30 days’ notice of termination to the other.
Cancellation/Termination FeesThere are no termination fees for termination of this Agreement.
Renewal TermsThis Agreement will continue until either party terminates it.
Distribution Company InformationThe EDC will continue to deliver the gas to you and you will continue to make payments to the EDC for this service. In the event of any emergencies or outages you should call the EDC.
  1. SCOPE. This is an agreement (“Agreement”) between you (also referred to as “Customer”) and Residents Energy, an independent third-party natural gas supplier, under which you authorize enrollment of your gas account(s) with Residents Energy for natural gas supply. These terms and conditions apply to the purchase by you and sale by Residents Energy, of natural gas as specified herein.
  2. AGENCY. Customer designates Residents Energy as its agent for receiving customer billing information from the local natural gas distribution company (the “GDC”), and for nominating and scheduling the transportation and delivery of the natural gas purchased by you to your GDC’s system.
  3. PRICE. This is a Variable Rate Agreement, which means that the rate for natural gas supplied during the term of the Agreement may change from time-to-time based on various factors, including weather fluctuations. This is not a Fixed Rate Agreement. Under a Fixed Rate Agreement the rate for natural gas supplied will remain the same each month during the term of the Agreement. The rate for the natural gas supplied pursuant to this Agreement will vary based on the following factors, including, but not limited to, conditions on the NYMEX commodity exchange, the estimated and actual wholesale cost of natural gas, capacity costs, storage costs, balancing costs, cost of transportation of gas to the delivery point, Residents Energy’s expenses and margins and all applicable taxes, fees, or assessments. This rate may be higher or lower than your GDC’s rate in any particular month. For each monthly billing cycle, the price for the natural gas supplied will be calculated by multiplying: (i) the variable rate for natural gas, by (ii) the amount of natural gas consumed as provided by your GDC’s actual or estimated meter reads.
    Rebate Programs: From time-to-time Residents Energy may offer a Rebate Program. If Customer participates in Residents Energy’s Rebate Program, Customer must remain an active Residents Energy customer in order to qualify for the rebate(s). If Customer cancels at any time prior to the issuance of the rebate(s), Customer shall forfeit all rights and claims to such rebate(s). All rebate amounts advertised and presented to customers are estimates based upon prior natural gas usage. Actual rebate amounts will be based on Customer’s actual usage, which may vary from any estimate provided. Residents Energy will send any rebate or promotion payment to the customer address given to Residents Energy at the time of enrollment. It is the responsibility of Customer to notify Residents Energy of any changes to Customer’s address either by writing to Residents Energy at PO Box 400, Jamestown, NY 14702 or by calling Residents Energy’s Customer Service Dept. at 1-888-828-7374. Residents Energy will send all rebates and promotional payments via the US Postal Service and is not responsible for invalid addresses or undelivered items.
  4. BILLING and PAYMENT. You will normally receive one bill each month for your natural gas supply, issued either by your GDC or by Residents Energy. If your GDC issues the bill, you will pay the GDC in accordance with the payment terms of the GDC’s tariff. If Residents Energy issues the bill, payment of the full amount billed is due 25 days after the date the bill is mailed. Late payments or partial payment balances will be subject to collection fees and/or reasonable attorney’s fees and court cost, as allowed by law. All accounts which are overdue may be referred to a collection agency consistent with New Jersey law. Your bill will be based on scheduled meter readings and/or estimates provided by your GDC. The parties agree to accept, for purpose of accounting for the natural gas delivered under this Agreement, the quantity, quality, and measurement determined by your GDC. A twenty- dollar ($20) fee will be charged for all returned checks.
  5. TITLE and TAXES. Under this Agreement, title to gas shall pass from Residents Energy to you outside the State of New Jersey. Residents Energy’s rate includes applicable sales taxes.
  6. TERM and TERMINATION. You will receive a confirmation notice to confirm your choice of Residents Energy as your supplier. A residential customer may rescind this Agreement at any time during the seven (7) days following receipt of the confirmation notice by calling Residents Energy at 1-888-828-7374 or by contacting your GDC, and this Agreement will not become effective until the seven-day confirmation period has expired. This agreement will continue in effect until either party provides 30 days’ notice to the other party of the termination of the Agreement. Residential customers may terminate this Agreement upon 48 hours’ written notice as a result of relocation, a disability that renders the customer unable to pay for Residents Energy’s services, and/or the death of the customer. If there is a material adverse change in the business or financial condition of Customer (as determined by Residents Energy at its discretion) or if Customer fails to meet its obligations under this Agreement or pay or post any required security deposit, then, in addition to any other remedies that it may have, Residents Energy may terminate this Agreement upon 30 days’ notice to Customer. There is no charge for starting or stopping gas supply service. Please note that it may take several billing cycles for your GDC to process the cancellation of service.
  7. ASSIGNMENT. Residents Energy may assign or transfer its rights or obligations under this Agreement after first informing you in writing of such transfer or assignment. You may not assign or transfer your rights or obligations under this Agreement.
  8. CHOICE OF LAW. This Agreement shall be construed in accordance with, and be governed by, the laws of the State of New Jersey with regard to the conflicts of law provisions thereof.
  9. YES WARRANTIES. THERE ARE YES WARRANTIES OR REPRESENTATIONS OTHER THAN THOSE EXPRESSLY SET FORTH HEREIN, AND YES OTHERS SHALL BE HONORED. Should any part of the Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect as if the part determined to be invalid has not been contained herein at the time of the execution of this Agreement. If at some future date there is a change in a law, rule, or regulation, whereby Residents Energy is prevented, prohibited or frustrated from carrying out the terms of this Agreement, then at the sole discretion of Residents Energy, this Agreement may be cancelled. If at some future date, there is a change in a federal or state approved tariff affecting Residents Energy’s cost to purchase natural gas required to provide your service, then, at the sole discretion of Residents Energy, this Agreement may be modified to reflect those costs, in which case Residents Energy will provide you with written notice of such modifications.
  10. FORCE MAJEURE. Except as otherwise set forth herein, force majeure is the only excuse for non-performance and all other excuses (at law or in equity) are waived. Except for payment obligations, a force majeure event will, upon notice, excuse both parties’ performance during the event. “Force Majeure” means those events not reasonably anticipated on the effective date hereof and outside the control of the claiming party and include force majeure events associated with your GDC or the commodity supplier or other entity used to deliver natural gas to Customer’s residence.
  11. LIMITATION OF LIABILITY. In no event shall Residents Energy or Customer be liable to the other or to any third party for any indirect, incidental, consequential, punitive, reliance or special damages, including without limitation, damages for lost profits, advantage, savings or revenues of any kind or increased cost of operations, whether or not Residents Energy or Customer has been advised of the possibility of such damages. Customer acknowledges that Residents is not responsible for the delivery of natural gas to Customer and as such is not responsible for any damages caused by any service outage. Residents Energy’s liability for other claims arising in connection with any service under this Agreement, if not otherwise limited by another provision of this Agreement, shall be limited to proven direct damages, if any.
  12. INDEMNIFICATION. Customer is responsible for the indemnification of Residents Energy against any and all liabilities resulting from Customer’s failure to fully comply with the Agreement, and damage or injury caused by the natural gas after its delivery to Customer’s residence, except liability resulting from the negligence of Residents Energy.
  13. ENTIRE AGREEMENT. This Agreement, including the Contract Summary, constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its sales personnel other than those made in this Agreement, and that you have made your own decision to enter into this Agreement.    Customer has caused this Agreement to be executed pursuant to the methods authorized by BPU regulations at N.J.A.C 14:4-2.3.
  14. DISPUTE Resolution, MANDATORY ARBITRATION You agree to contact Residents Energy in writing and attempt to resolve all billing disputes or service problems directly in good-faith. All disputes regarding transmission, distribution, power outages, and bills from your GDC should be directed to your GDC. Any claim for damages arising out of, or related to, the provision of Residents Energy’s services under this Agreement that is not resolved directly between the parties (collectively, the “Claims”), shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and the Consumer-Related Disputes Supplementary Procedures.
    BY ENTERING INTO THIS AGREEMENT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK MONETARY DAMAGES IN COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION.
  15. PROTECTION OF CUSTOMER RIGHTS. Residents Energy hereby provides notice that its services are governed by the terms of this Agreement, the rules and regulations issued by your GDC, and the Board of Public Utilities (BPU). The BPU Bureau of Consumer Relations can be contacted at 1-800-624-0241. Your GDC’s transportation and distribution functions will continue to be regulated by the BPU. Natural gas service may be disconnected only by your GDC and only in compliance rules set by the BPU.
  16. CONTACT INFORMATION. Any questions regarding these terms and conditions or your service with Residents Energy should be directed to us in writing at Residents Energy, LLC, PO Box 400, Jamestown, NY 14702. Residents Energy may also be contacted at 1-888-828-7374. Your GDC will continue to deliver the natural gas to you, you still make payment to your GDC for this service and you will still call your GDC in the case of an energy related emergency such as a gas leak. Your GDC’s contact information is provided in the Contract Summary.

NY Electricity & Natural Gas Fixed Rate (EN)

CUSTOMER DISCLOSURE STATEMENT

PriceFixed

All prices may be modified in response to a subsequent change in law, order, rule, regulation, or state-approved tariff. See Section 15 of the Agreement.”

How  price  is determinedA fixed price of ____ per kWh of electricity consumed.

A fixed price of ____ per CCF/Therm of natural gas consumed.

Length of the agreement and end dateFor Fixed Rate service the Initial Term of the agreement is 12 months. For more details See Section 2-Term.
Process customer may use to rescind the agreement without penaltyA residential Customer may rescind by calling the toll free number within 3 business days of receipt of the Sales Agreement.
Amount of Early Termination Fee (“ETF”) and method of calculationNo early termination fee.
Amount of Late Payment Fee and method of calculationFailure to pay bills on time may result in a late payment fee of 1.5% or the amount otherwise provided in the local distribution company’s tariff.
Provisions for renewal of the agreementUpon completion of the Initial Term, unless otherwise agreed to, the agreement continues on a month-to-month basis at a variable rate methodology until terminated by either party. For more details see Section 2 – Term.
Guaranteed SavingsThis agreement does not offer guaranteed savings below the utility price.
Renewable Energy Product30 % of any electricity provided by Residents Energy under this agreement shall be derived from renewable energy sources.
Promotional Offers<<Promotion>>
  1. Agreement to Sell and Purchase Energy. This is an agreement between Residents Energy, LLC. (“RESI”), an independent energy services company, and the undersigned customer (“Customer”) under which Customer shall initiate natural gas and/or electricity service and begin enrollment with RESI (the “Agreement”). Subject to the terms and conditions of this Agreement, RESI agrees to sell and deliver, and Customer agrees to purchase and accept the quantity of natural gas and/or electricity, as estimated by RESI, necessary to meet Customer’s requirements based upon consumption data obtained by RESI or the delivery schedule of the Local Distribution Company (the “LDC”). RESI is not affiliated with and does not represent the LDC. The amount of natural gas and/or electricity supplied under this Agreement is subject to change based upon data reflecting Customer’s consumption obtained by RESI or the LDC’s delivery schedule. The LDC will continue to deliver the natural gas and/or electricity supplied by RESI.
  2. Term. This Agreement shall commence as of the date Customer’s notice regarding the change of Customer’s provider to RESI is deemed effective by the LDC, and shall continue for 12 months thereafter (the “Initial Term”). Unless otherwise agreed to, upon completion of the Initial Term, this Agreement will continue on a month-to-month basis with a monthly variable rate methodology until either the Customer or RESI cancels or terminates this Agreement by providing 15 days’ notice of termination to the other party. At least 30 days and no more than 60 days prior to the end of the Initial Term, RESI will notify Customer in writing of the Customer’s right to renew, reject or renegotiate this Agreement.
  3. Pricing, Billing, and Termination. Unless otherwise agreed to in writing, the price for all natural gas sold under this Agreement during the Initial Term thereof, shall be the fixed price per CCF/Therm set forth on the Customer Disclosure Statement, plus all applicable taxes. The price for all natural gas sold under this Agreement after the Initial Term thereof, shall, unless otherwise agreed to, be a variable price which each month shall reflect the wholesale cost of natural gas (including commodity, capacity, storage and balancing), transportation to the Delivery Point, and other market-related factors, plus all applicable taxes, fees, charges or other assessments and RESI’s costs, expenses and margins. Unless otherwise agreed to in writing, the price for all electricity sold under this Agreement during the Initial Term thereof, shall be the fixed price per kWh set forth on the Customer Disclosure Statement, plus all applicable taxes. The price for all electricity sold under this Agreement after the Initial Term thereof, shall, unless otherwise agreed to, be a variable price which shall each month reflect the cost of electricity obtained from all sources (including energy, capacity, settlement, ancillaries), related transmission and distribution charges and other market-related factors, plus all applicable taxes, fees, charges or other assessments and RESI’s costs, expenses and margins. If there is a material adverse change in the business or financial condition of Customer (as determined by RESI at its discretion) or if Customer fails to meet its obligations under this Agreement or pay or post any required security deposit, then, in addition to any other remedies that it may have, RESI may terminate this Agreement upon 15 days’ notice to Customer. RESI will invoice Customer monthly for natural gas and/or electricity supplied under this Agreement, as measured by the LDC, and Customer will pay each invoice in full within 20 days of the invoice date. Failure to pay on time may result in a late payment charge of 1.5%, or the amount otherwise provided in the LDC’s tariff. Customer may receive a single bill for both commodity and delivery costs from either RESI or the LDC, or each of the LDC and RESI may invoice Customer separately. Customer payments remitted in response to a consolidated bill shall be pro-rated (when so required) in accordance with procedures adopted by the New York State Department of Public Service (the “DPS”). RESI may assign and sell Customer accounts receivable to the LDC. In the event of failure to remit payment when due by a residential customer, RESI may terminate commodity service and seek suspension of distribution service in conformance with the Home Energy Fair Practices Act (“HEFPA”). A $20 fee will be charged for all returned payments.
  4. Assignment. Customer may not assign its interests in or delegate its obligations under this Agreement without the express written consent of RESI. RESI may sell, transfer, pledge, or assign the accounts, revenues, or proceeds hereof, in connection with any financing agreement or receivables purchase program, and may assign this Agreement to another energy supplier, energy services company or other entity as authorized by the DPS with 30 days’ written notice to Customer.
  5. Information Release Authorization. Customer authorizes RESI to obtain and review information regarding Customer’s credit history from credit reporting agencies and the following information from the LDC: consumption history; billing determinants; account number; credit information; public assistance status; participation in utility low income discount programs; existence of medical emergencies, status as to whether Customer has a medical emergency, is human needs, elderly, blind or disabled and data applicable to cold weather periods under PSL § 32 (3); and information pertaining to PSL § 33, tax status and eligibility for economic development or other incentives. This information may be used by RESI to determine whether it will commence and/or continue to provide energy supply service to Customer and will not be disclosed to a third party unless required by law. Customer’s execution of this Agreement shall constitute authorization for the release of this information to RESI. This authorization will remain in effect until this Agreement is terminated by Customer or RESI. Customer may rescind this authorization at any time by providing written notice thereof to RESI or by calling RESI at 1-888-828-7374. RESI reserves the right to cancel this Agreement in the event Customer rescinds the authorization.
  6. Consumer Protections. The services provided by RESI to Customer are governed by the terms and conditions of this Agreement and HEFPA for residential customers. RESI will provide at least 15 days’ notice prior to the cancellation of service to Customer. A residential Customer may be subject to termination of commodity service and the suspension of distribution service under procedures approved by the DPS. Customer may obtain additional information by contacting RESI at 1-888-828-7374 or the DPS at 1-800-342-3377 (General Helpline), or by writing to the DPS at: New York State Department of Public Service, Office of Consumer Services, Three Empire State Plaza, Albany, New York 12223, or through its website at: http://www.dps.ny.gov.
  7. Cancellation. A residential Customer may rescind this Agreement within 3 business days after the signing or receipt of this Agreement, whichever comes first, by contacting RESI at 1-888-828-7374 or in writing. Customer is liable for all RESI charges after rescission, cancellation or termination until Customer returns to the LDC in accordance with its rules or goes to another supplier. A final bill will be rendered within twenty (20) days after the final scheduled meter reading or if access is unavailable, an estimate of consumption will be used in the final bill, which will be trued up subsequent to the final meter reading.
  8. Agency-Gas. Customer hereby designates RESI as agent to; (a) arrange and administer contracts and service agreements between Customer and RESI and between the interstate pipeline transporters of Customer’s natural gas supplies; (b) nominate and schedule with the interstate pipeline the transportation of Customer’s natural gas supplies from the Sales point to the Delivery Points, and with the LDC for the transportation of the Customer’s natural gas supplies from the Delivery Points to the Customer’s end-use premises; and (c) aggregate Customer’s natural gas supplies with such supplies of other customers served by RESI to maintain qualification for LDC transportation service and resolve imbalances that may arise during the term of this Agreement. RESI as agent for the Customer will schedule the delivery of adequate supplies of natural gas that meet the Customer’s city gate requirements as established by the LDC and in response to information provided by the LDC. The Sales Point for the natural gas supplies provided under this Agreement will be a point or points located outside the State of New York as selected from time to time by RESI to assure service reliability. The Delivery Points for the natural gas transported by interstate pipelines will be the city gate stations of the LDC. RESI agrees to arrange for the transportation of the natural gas supplied under this Agreement from the Sales Points to the Delivery Points and from the Delivery Points to the Customer’s end-use premises. These services are provided on an arm’s length basis and market-based compensation is included in the price noted above. Agency-Electric: Customer hereby designates RESI as agent to; (a) arrange and administer contracts and service agreements between Customer and RESI and those entities, including the New York Independent System Operator (“NYISO”), engaged in the generation, transmission and delivery of Customer’s electricity supplies; and (b) nominate and schedule with the appropriate entities, including the LDC, for the delivery of electricity to the Sales Point(s) and the Customer’s end-use premises. RESI, as agent for the Customer, will schedule the delivery of adequate supplies of electricity that meet the Customer’s requirements as established by the LDC and in response to information provided by the LDC. The Sales Points for the electricity will be a point at the NYISO RESI load bus (located outside of the municipality where Customer resides).These services are provided on an arm’s length basis and market-based compensation is included in the price noted above.
  9. Title: Customer and RESI agree that title to, control of, and risk of loss to the electricity and natural gas supplied by RESI under this Agreement shall transfer from RESI to Customer at the Sales Point(s). Customer will be liable for and pay all taxes or surcharges, which are imposed with respect to the sale of the natural gas or electricity. If Customer is exempt from such taxes, Customer is responsible for identifying and requesting any exemption from the collection of the taxes by filing appropriate documentation with RESI.
  10. Warranty. This Agreement, including any enrollment form and applicable attachments, makes up the entire Agreement between Customer and RESI. RESI makes no representations or warranties other than those expressly set forth in this Agreement, and RESI expressly disclaims all other warranties, express or implied, including merchantability and fitness for a particular use.
  11. Force Majeure. RESI will make commercially reasonable efforts to provide natural gas and/or electricity hereunder but RESI does not guarantee a continuous supply of natural gas and/or electricity to Customer. Certain causes and events out of the control of RESI (“Force Majeure Events”) may result in interruptions in service. In the event that RESI is rendered unable, wholly or in part, to perform its obligations under this Agreement due to events not reasonably anticipated or within either party’s control, RESI will not be liable for any interruptions caused by a Force Majeure Event, and RESI is not and shall not be liable for damages caused by Force Majeure Events. Force Majeure Events shall include acts of God, fire, flood, storm, terrorism, war, civil disturbance, acts of any governmental authority, accidents, strikes, labor disputes or problems, required maintenance work, inability to access the local distribution utility system, curtailment by the LDC of RESI’s transportation capacity, the LDC’s appropriation of natural gas, non-performance by the LDC (including, but not limited to, a facility outage on its gas distribution lines or electric facilities), or any other cause beyond RESI’s control.
  12. Liability. The remedy in any claim or suit by Customer against RESI will be solely limited to direct actual damages (which will not exceed the amount of Customer’s single largest monthly invoice amount in the immediately preceding 12 months). All other remedies at law or in equity are hereby waived. In no event will either RESI or Customer be liable for consequential, incidental, indirect, special or punitive damages. These limitations apply without regard to the cause of any liability or damages. There are no third-party beneficiaries to this Agreement.
  13. Indemnification. Customer is responsible for and will indemnify RESI against any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, and from any damage or injury caused by the electricity and/or natural gas after its delivery to the Sales Point(s).
  14. Severability. Should any part of this Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portion of this Agreement, which shall remain in full force and effect as if the part determined to be invalid had not been contained herein at the time of the execution of this Agreement.
  15. Change in Law. If at some future date there is a change in any law, order, rule, regulation, or state-approved tariff whereby RESI is prevented, prohibited, or frustrated from carrying out the terms of the Agreement, then, at the sole discretion of RESI, this Agreement may be cancelled. If at some future date there is a change in any law, order, rule, regulation, or state-approved tariff affecting RESI’s costs to purchase electricity and/or natural gas required to provide your service, then, at the sole discretion of RESI, this Agreement may be modified to reflect those costs.
  16. Modification. RESI may supplement, modify, or amend the non-material terms of this Agreement upon at least 30 days prior written notice to Customer. Such amended Agreement will supersede any previous agreement between Customer and RESI. Upon receipt of written notice pursuant to this Section, Customer may cancel the Agreement at any time prior to the commencement of the next billing cycle by providing written notice to RESI.
  17. RESI Contact Information. Customer may contact RESI’s Customer Service Center at 1-888-828-7374, Monday through Friday 8:00 a.m. – 6:00 p.m. EST (contact center hours subject to change). Customer may write to RESI at: RESI, 315 North Main Street, PO Box 400, Jamestown, NY 14702 or email Residents Energy at contactus@residentsenergy.com
  18. Dispute Resolution. The services provided by RESI to Customer are governed by the terms and conditions of this Agreement and HEFPA for residential customers. In the event of a billing dispute or a disagreement involving RESI’s service hereunder, the parties will use their best efforts to resolve the dispute. Customer should contact RESI by telephone or in writing as provided above. The dispute or complaint relating to a residential customer may be submitted by either party at any time to the DPS pursuant to its Complaint Handling Procedures (“Procedures”) or calling the DPS at 1-800-342-3377. Customer must pay the bill in full, except for the specific disputed amount, during the pendency of the dispute, and such payment shall be refunded if warranted by the decision of DPS.
  19. Choice of Laws. Venue for any lawsuit brought to enforce any term or condition of this Agreement or to construe the terms hereof shall lie exclusively in the State of New York. This Agreement shall be construed under and shall be governed by the laws of the State of New York without regard to the application of its conflicts of law principles.
  20. Taxes and Laws. Except as otherwise provided in the Agreement or provided by law, all taxes of whatsoever kind, nature and description due and payable with respect to service provided under this Agreement, other than taxes based on RESI’s net income, shall be paid by Customer, and Customer agrees to indemnify RESI and hold RESI harmless from and against any and all such taxes.
  21. Emergency Service. The LDC will continue to respond to leaks and emergencies. In the event of a gas leak, service interruption or other emergency, Customer should immediately call the LDC at Con Edison 1-800-75CONED; Orange and Rockland at 1-877-434-4100; KeySpan 718-643-4050 (NYC) and 1-800-490-0045 (Long Island); Niagara Mohawk at 1-800-892-2345; Central Hudson at 1-800-527-2714; RG&E at 1-800-743-1701; NYSEG at 1-800-572-1131; National Fuel at 1-800-444-3130 and emergency personnel. Customer should then call RESI at: 1-888-828-7374.
  22. Parties Bound. This Agreement is binding upon the parties hereto and their respective successors and legal assigns.

Customer and RESI have caused this Agreement to be executed by individuals authorized to bind each party, and Customer has reviewed all of the terms herein.

In the case of telephonic or electronic enrollment execution shall be deemed provided pursuant to the methods authorized under the New York Uniform Business Practices.

NY Electricity & Natural Gas Variable Rate (EN)

CUSTOMER DISCLOSURE STATEMENT

PriceVariable

All prices may be modified in response to a subsequent change in law, order, rule, regulation, or state-approved tariff. See Section 15 of the Agreement

How  price  is determinedElectric Variable Price shall each month reflect the cost of electricity obtained from all sources (including energy, capacity, settlement, ancillaries), related transmission and distribution charges and other market-related factors, plus all applicable taxes, fees, charges or other assessments and Residents Energy’s costs, expenses and margins.

Gas variable price shall each month reflect the wholesale cost of natural gas (including commodity, capacity, storage and balancing), transportation to the Delivery Point, and other market-related factors, plus all applicable taxes, fees, charges or other assessments and Residents Energy’s costs, expenses and margins.

Length of the agreement and end dateThis Agreement continues on a month-to-month basis at a variable rate methodology until terminated by either party. For more details See Section 2-Term.
Process customer may use to rescind the agreement without penaltyA residential Customer may rescind by calling the toll free number within 3 business days of receipt of the Sales Agreement.
Amount of Early Termination Fee (“ETF”) and method of calculationNo early termination fee for variable rate service.
Amount of Late Payment Fee and method of calculationFailure to pay bills on time may result in a late payment fee of 1.5% or the amount otherwise provided in the local distribution company’s tariff.
Provisions for renewal of the agreementThis agreement continues on a month-to-month basis at a variable rate methodology until terminated by either party. For more details see Section 2 – Term.
Guaranteed SavingsThis agreement does not offer guaranteed savings below the utility price.
Renewable Energy Product30% of any electricity provided by Residents Energy under this agreement shall be derived from renewable energy sources.

Promotional Offers

From time to time Residents Energy may offer a Rebate Program. If a customer participates in Residents Energy’s Rebate Program, the customer must remain in the program for the entire agreed upon term in order to qualify for the rebate. If a customer cancels at any time prior to the agreed upon term, the customer shall forfeit all rights and claims to any and all rebate offers. All rebate amounts advertised and presented to customers are estimates based upon customer’s prior electric and/or natural gas usages. Actual rebate amounts will be based on customer’s actual usage which may vary from any estimate provided. Residents Energy will send any rebate or promotion payment to the customer address provided by the customer to Residents Energy at the time of enrollment. Residents Energy is not responsible for invalid address or undelivered items.

  1. Agreement to Sell and Purchase Energy. This is an agreement between Residents Energy, LLC. (“RESI”), an independent energy services company, and the undersigned customer (“Customer”) under which Customer shall initiate natural gas and/or electricity service and begin enrollment with RESI (the “Agreement”). Subject to the terms and conditions of this Agreement, RESI agrees to sell and deliver, and Customer agrees to purchase and accept the quantity of natural gas and/or electricity, as estimated by RESI, necessary to meet Customer’s requirements based upon consumption data obtained by RESI or the delivery schedule of the Local Distribution Company (the “LDC”). RESI is not affiliated with and does not represent the LDC. The amount of natural gas and/or electricity supplied under this Agreement is subject to change based upon data reflecting Customer’s consumption obtained by RESI or the LDC’s delivery schedule. The LDC will continue to deliver the natural gas and/or electricity supplied by RESI.
  2. Term. This Agreement shall commence as of the date Customer’s notice regarding the change of Customer’s provider to RESI is deemed effective by the LDC, and shall continue on a month-to-month basis with a monthly variable rate methodology until either Customer or RESI cancels or terminates this Agreement by providing 15 days’ notice of termination to the other party.
  3. Pricing, Billing, and Termination. Unless otherwise agreed to in writing, the price for all natural gas sold under this Agreement shall be a variable price which each month shall reflect the wholesale cost of natural gas (including commodity, capacity, storage and balancing), transportation to the Delivery Point, and other market-related factors, plus all applicable taxes, fees, charges or other assessments and RESI’s costs, expenses and margins. Unless otherwise agreed to in writing, the price for all electricity sold under this Agreement shall be a variable price which shall each month reflect the cost of electricity obtained from all sources (including energy, capacity, settlement, ancillaries), related transmission and distribution charges and other market-related factors, plus all applicable taxes, fees, charges or other assessments and RESI’s costs, expenses and margins. If there is a material adverse change in the business or financial condition of Customer (as determined by RESI at its discretion) or if Customer fails to meet its obligations under this Agreement or pay or post any required security deposit, then, in addition to any other remedies that it may have, RESI may terminate this Agreement upon 15 days’ notice to Customer. RESI will invoice Customer monthly for natural gas and/or electricity supplied under this Agreement, as measured by the LDC, and Customer will pay each invoice in full within 20 days of the invoice date. Failure to pay on time may result in a late payment charge of 1.5%, or the amount otherwise provided in the LDC’s tariff. Customer may receive a single bill for both commodity and delivery costs from either RESI or the LDC, or each of the LDC and RESI may invoice Customer separately. Customer payments remitted in response to a consolidated bill shall be pro-rated (when so required) in accordance with procedures adopted by the New York State Department of Public Service (the “DPS”). RESI may assign and sell Customer accounts receivable to the LDC. In the event of failure to remit payment when due by a residential customer, RESI may terminate commodity service and seek suspension of distribution service in conformance with the Home Energy Fair Practices Act (“HEFPA”). A $20 fee will be charged for all returned payments.
  4. Assignment. Customer may not assign its interests in or delegate its obligations under this Agreement without the express written consent of RESI. RESI may sell, transfer, pledge, or assign the accounts, revenues, or proceeds hereof, in connection with any financing agreement or receivables purchase program, and may assign this Agreement to another energy supplier, energy services company or other entity as authorized by the DPS with 30 days’ written notice to Customer.
  5. Information Release Authorization. Customer authorizes RESI to obtain and review information regarding Customer’s credit history from credit reporting agencies and the following information from the LDC: consumption history; billing determinants; account number; credit information; public assistance status; participation in utility low income discount programs; existence of medical emergencies, status as to whether Customer has a medical emergency, is human needs, elderly, blind or disabled and data applicable to cold weather periods under PSL § 32 (3); and information pertaining to PSL § 33, tax status and eligibility for economic development or other incentives. This information may be used by RESI to determine whether it will commence and/or continue to provide energy supply service to Customer and will not be disclosed to a third party unless required by law. Customer’s execution of this Agreement shall constitute authorization for the release of this information to RESI. This authorization will remain in effect until this Agreement is terminated by Customer or RESI. Customer may rescind this authorization at any time by providing written notice thereof to RESI or by calling RESI at 1-888-828-7374. RESI reserves the right to cancel this Agreement in the event Customer rescinds the authorization.
  6. Consumer Protections. The services provided by RESI to Customer are governed by the terms and conditions of this Agreement and HEFPA for residential customers. RESI will provide at least 15 days’ notice prior to the cancellation of service to Customer. A residential Customer may be subject to termination of commodity service and the suspension of distribution service under procedures approved by the DPS. Customer may obtain additional information by contacting RESI at 1-888-828-7374 or the DPS at 1-800-342-3377 (General Helpline), or by writing to the DPS at: New York State Department of Public Service, Office of Consumer Services, Three Empire State Plaza, Albany, New York 12223, or through its website at: http://www.dps.ny.gov.
  7. Cancellation. A residential Customer may rescind this Agreement within 3 business days after the signing or receipt of this Agreement, whichever comes first, by contacting RESI at 1-888-828-7374 or in writing. Customer is liable for all RESI charges after rescission, cancellation or termination until Customer returns to the LDC in accordance with its rules or goes to another supplier. A final bill will be rendered within twenty (20) days after the final scheduled meter reading or if access is unavailable, an estimate of consumption will be used in the final bill, which will be trued up subsequent to the final meter reading.
  8. Agency-Gas. Customer hereby designates RESI as agent to; (a) arrange and administer contracts and service agreements between Customer and RESI and between the interstate pipeline transporters of Customer’s natural gas supplies; (b) nominate and schedule with the interstate pipeline the transportation of Customer’s natural gas supplies from the Sales point to the Delivery Points, and with the LDC for the transportation of the Customer’s natural gas supplies from the Delivery Points to the Customer’s end-use premises; and (c) aggregate Customer’s natural gas supplies with such supplies of other customers served by RESI to maintain qualification for LDC transportation service and resolve imbalances that may arise during the term of this Agreement. RESI as agent for the Customer will schedule the delivery of adequate supplies of natural gas that meet the Customer’s city gate requirements as established by the LDC and in response to information provided by the LDC. The Sales Point for the natural gas supplies provided under this Agreement will be a point or points located outside the State of New York as selected from time to time by RESI to assure service reliability. The Delivery Points for the natural gas transported by interstate pipelines will be the city gate stations of the LDC. RESI agrees to arrange for the transportation of the natural gas supplied under this Agreement from the Sales Points to the Delivery Points and from the Delivery Points to the Customer’s end-use premises. These services are provided on an arm’s length basis and market-based compensation is included in the price noted above. Agency-Electric: Customer hereby designates RESI as agent to; (a) arrange and administer contracts and service agreements between Customer and RESI and those entities, including the New York Independent System Operator (“NYISO”), engaged in the generation, transmission and delivery of Customer’s electricity supplies; and (b) nominate and schedule with the appropriate entities, including the LDC, for the delivery of electricity to the Sales Point(s) and the Customer’s end-use premises. RESI, as agent for the Customer, will schedule the delivery of adequate supplies of electricity that meet the Customer’s requirements as established by the LDC and in response to information provided by the LDC. The Sales Points for the electricity will be a point at the NYISO RESI load bus (located outside of the municipality where Customer resides).These services are provided on an arm’s length basis and market-based compensation is included in the price noted above.
  9. Title: Customer and RESI agree that title to, control of, and risk of loss to the electricity and natural gas supplied by RESI under this Agreement shall transfer from RESI to Customer at the Sales Point(s). Customer will be liable for and pay all taxes or surcharges, which are imposed with respect to the sale of the natural gas or electricity. If Customer is exempt from such taxes, Customer is responsible for identifying and requesting any exemption from the collection of the taxes by filing appropriate documentation with RESI.
  10. Warranty. This Agreement, including any enrollment form and applicable attachments, makes up the entire Agreement between Customer and RESI. RESI makes no representations or warranties other than those expressly set forth in this Agreement, and RESI expressly disclaims all other warranties, express or implied, including merchantability and fitness for a particular use.
  11. Force Majeure. RESI will make commercially reasonable efforts to provide natural gas and/or electricity hereunder but RESI does not guarantee a continuous supply of natural gas and/or electricity to Customer. Certain causes and events out of the control of RESI (“Force Majeure Events”) may result in interruptions in service. In the event that RESI is rendered unable, wholly or in part, to perform its obligations under this Agreement due to events not reasonably anticipated or within either party’s control, RESI will not be liable for any interruptions caused by a Force Majeure Event, and RESI is not and shall not be liable for damages caused by Force Majeure Events. Force Majeure Events shall include acts of God, fire, flood, storm, terrorism, war, civil disturbance, acts of any governmental authority, accidents, strikes, labor disputes or problems, required maintenance work, inability to access the local distribution utility system, curtailment by the LDC of RESI’s transportation capacity, the LDC’s appropriation of natural gas, non-performance by the LDC (including, but not limited to, a facility outage on its gas distribution lines or electric facilities), or any other cause beyond RESI’s control.
  12. Liability. The remedy in any claim or suit by Customer against RESI will be solely limited to direct actual damages (which will not exceed the amount of Customer’s single largest monthly invoice amount in the immediately preceding 12 months). All other remedies at law or in equity are hereby waived. In no event will either RESI or Customer be liable for consequential, incidental, indirect, special or punitive damages. These limitations apply without regard to the cause of any liability or damages. There are no third-party beneficiaries to this Agreement.
  13. Indemnification. Customer is responsible for and will indemnify RESI against any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, and from any damage or injury caused by the electricity and/or natural gas after its delivery to the Sales Point(s).
  14. Severability. Should any part of this Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portion of this Agreement, which shall remain in full force and effect as if the part determined to be invalid had not been contained herein at the time of the execution of this Agreement.
  15. Change in Law. If at some future date there is a change in any law, order, rule, regulation, or state-approved tariff whereby RESI is prevented, prohibited, or frustrated from carrying out the terms of the Agreement, then, at the sole discretion of RESI, this Agreement may be cancelled. If, at some future date there is a change in any law, order, rule, regulation, or state-approved tariff affecting IRESI’s costs to purchase electricity and/or natural gas required to provide your service, then, at the sole discretion of RESI, this Agreement may be modified to reflect those costs.
  16. Modification. RESI may supplement, modify, or amend the non-material terms of this Agreement upon at least 30 days prior written notice to Customer. Such amended Agreement will supersede any previous agreement between Customer and RESI. Upon receipt of written notice pursuant to this Section, Customer may cancel the Agreement at any time prior to the commencement of the next billing cycle by providing written notice to RESI.
  17. RESI Contact Information. Customer may contact RESI’s Customer Service Center at 1-888-828-7374, Monday through Friday 8:00 a.m. – 6:00 p.m. EST (contact center hours subject to change). Customer may write to RESI at: RESI, 315 North Main Street, PO Box 400, Jamestown, NY 14702 or email Residents Energy at contactus@residentsenergy.com
  18. Dispute Resolution. The services provided by RESI to Customer are governed by the terms and conditions of this Agreement and HEFPA for residential customers. In the event of a billing dispute or a disagreement involving RESI’s service hereunder, the parties will use their best efforts to resolve the dispute. Customer should contact RESI by telephone or in writing as provided above. The dispute or complaint relating to a residential customer may be submitted by either party at any time to the DPS pursuant to its Complaint Handling Procedures (“Procedures”) or calling the DPS at 1-800-342-3377. Customer must pay the bill in full, except for the specific disputed amount, during the pendency of the dispute, and such payment shall be refunded if warranted by the decision of DPS.
  19. Choice of Laws. Venue for any lawsuit brought to enforce any term or condition of this Agreement or to construe the terms hereof shall lie exclusively in the State of New York. This Agreement shall be construed under and shall be governed by the laws of the State of New York without regard to the application of its conflicts of law principles.
  20. Taxes and Laws. Except as otherwise provided in the Agreement or provided by law, all taxes of whatsoever kind, nature and description due and payable with respect to service provided under this Agreement, other than taxes based on RESI’s net income, shall be paid by Customer, and Customer agrees to indemnify RESI and hold RESI harmless from and against any and all such taxes.
  21. Emergency Service. The LDC will continue to respond to leaks and emergencies. In the event of a gas leak, service interruption or other emergency, Customer should immediately call the LDC at Con Edison 1-800-75CONED; Orange and Rockland at 1-877-434-4100; KeySpan 718-643-4050 (NYC) and 1-800-490-0045 (Long Island); Niagara Mohawk at 1-800-892-2345; Central Hudson at 1-800-527-2714; RG&E at 1-800-743-1701; NYSEG at 1-800-572-1131; National Fuel at 1-800-444-3130 and emergency personnel. Customer should then call RESI at: 1-888-828-7374.
  22. Parties Bound. This Agreement is binding upon the parties hereto and their respective successors and legal assigns.

Customer and RESI have caused this Agreement to be executed by individuals authorized to bind each party, and Customer has reviewed all of the terms herein.
In the case of telephonic or electronic enrollment execution shall be deemed provided pursuant to the methods authorized under the New York Uniform Business Practices.

NY Electricity And Natural Gas Variable Rate (SP)

RESIDENTS ENERGY, LLC. Nueva York Términos y Condiciones-V.3

  1. ÁMBITO DE APLICACIÓN. Estos términos y condiciones se aplican a la compra por usted (también se hace referencia aquí como “Cliente”) y la venta por Residents Energy de la electricidad y / o gas natural según lo especificado en este documento.
  2. AUTORIZACION PARA DIVULGACION DE INFORMACION. Cliente designa a Residents Energy como su agente para que pueda recibir información de la facturación de la compañía de distribución local (LDC), y para la adquisición y la programación de la transmisión y los servicios auxiliares necesarios para suministrar electricidad y / o gas natural comprado por usted al sistema de su compañía de distribución local (LDC). Esta información puede ser utilizada por (ESCO) para determinar si se iniciará o continuará proporcionando el servicio de suministro de energía al cliente y no se revelará a una tercera parte menos que sea requerido por la ley. La ejecución del Cliente de este Acuerdo se constituirá la autorización para la liberación de esta información a Residents Energy. Esta autorización permanecerá en vigor durante la vigencia del presente Acuerdo o cualquier renovación del mismo. El cliente puede rescindir esta autorización en cualquier momento mediante notificación por escrito a Residents Energy o llamando a Residents Energy al 1-888-828-7374. Residents Energy se reserva el derecho de cancelar este Acuerdo en el caso que el cliente rescinda la autorización.
  3. TARIFAS. Precio Variable: El precio variable para toda la electricidad y el gas natural vendido bajo este acuerdo y establecido sobre una base de aproximadamente un mes, basado en los precios de la electricidad y gas natural del mercado, transporte o transmisión, y otro mercado y factores de negocio relacionados con los precios. No obstante cualquier otra provisión en este acuerdo, Residents Energy puede cambiar el precio variable sin previo aviso y el precio de estos puede ser mayor o menor que el precio de la compañía de distribución local (LDC) en cualquier mes en particular. No hay precio máximo. Descuentos y Promociones especiales: De vez en cuando Residents Energy puede ofrecer un programa de reembolso. Si el cliente participa en el programa de reembolso de Residents Energy, el cliente debe permanecer en el programa para todo el plazo acordado con el fin de calificar para el reembolso. Si un cliente cancela en cualquier momento antes del plazo acordado, el cliente perderá todos los derechos y créditos a cualquiera y todas las ofertas de descuentos. **Todas las cantidades de reembolso anunciado y presentado a los clientes se basa en las estimaciones del uso anterior del cliente del uso eléctrico y/o gas natural. Cantidades actuales de reembolso se basa en uso actual del cliente sobre el plazo de este acuerdo, que pueden variar de cualquier estimado proveído. De vez en cuando Residents Energy pueden ofrecer a nuevos clientes elegibles un precio de introducción o pueden estar inscrito en un programa de referidos de cliente, Los precios para estas ofertas estarán en vigor para el plazo del precio de introducción, momento en el que se ingresará en el precio variable de Residents Energy y continuará en una base de mes de mes. Residents Energy enviara cualquier reembolso o pagos de promoción a la dirección dada por el cliente en el momento de inscribirse con Residents Energy. Es responsabilidad del cliente notificar a Residents Energy de cualquier cambio en la dirección de facturación ya sea por escrito a: 20 West 3rd Street, Suite 10, PO Box 400, Jamestown, NY 14702 o llamando al servicio al cliente de Residents Energy al 1-888-828-7374. Residents Energy enviará todos los reembolsos, los pagos de promoción y avisos por correo de primera clase y no es responsable por direcciones inválidas o los artículos no entregados. Opción de Suministro Verde: Si un cliente elige la opción de suministro verde Residents Energy se asegurará de que el 100% del consumo eléctrico del cliente se suministre con energía renovable certificada o los atributos de energía renovable. Residents Energy puede tardar hasta 24 meses después del final de cada año natural en que este Convenio está en vigor para corregir posibles deficiencias que puedan surgir en el contenido verde renovable de la electricidad vendida en virtud del presente Acuerdo en el año calendario anterior. El precio de la energía verde se compone del precio variable de Residents Energy más una cantidad de hasta tres (3) centavos por kilovatio entregado, más un cargo mensual de $ 4.95. El cargo mensual aplica únicamente a los clientes de New York City que viven dentro de los cinco municipios (El Bronx, Brooklyn, Manhattan, Queens y Staten Island). El cliente puede cancelar la opción verde de este acuerdo con una antelación mínima de quince (15) días naturales de su intención de cancelar llamando a Residents Energy al 1-888-828-7374. La solicitud de su cancelación de la opción de suministro verde ocurrirá en la próxima lectura disponible del contador con las reglas de cambios y solicitud de su compañía de distribución local (LDC). ResiSure: Al inscribirse en la promoción Residents Energy ResiSure, usted recibirá una tasa bloqueada para su electricidad.  Este precio será efectivo a partir de su primera fecha de servicio con Residents Energy y permanecerá fija para todas las facturas emitidas dentro de los 12 meses siguientes a su fecha de comienzo. Usted recibirá un aviso de renovación de 30 a 60 días antes de la expiración del plazo de 12 meses avisándole de sus opciones de renovación. También recibirá una notificación de tarifa, no más de 10 días antes de la emisión de la primera factura con su nueva tarifa.  También entiende que usted puede cancelar este acuerdo en cualquier momento sin penalización.
  1. FACTURACION Y PAGOS. Normalmente, recibirá una factura cada mes emitidos por su compañía de distribución local (LDC), o por Residents Energy si es dirigida por usted o su compañía de distribución local (LDC). A menos que se disponga otra cosa, condiciones de pago se rigen por los términos de las tarifas de su (LDC) si (LDC) emite su factura. Si Residents Energy emite su factura, el pago de la cantidad correspondiente facturada se debe veinticinco (25 días) después de la fecha de envío de su factura.   Retrasos en los pagos o saldos de pagos parciales estarán sujetos a cargos de colección y / o honorarios razonables de abogados y costos judiciales, según lo permitido por la ley. Todas las cuentas, que están en atraso, se pueden referir a una agencia de cobro en conformidad con Ley de Nueva York. Su factura se basa en lecturas programadas y / o estimaciones provistas por su compañía de distribución local (LDC). Las partes se comprometen a aceptar, para efectos de calcular la electricidad y el gas natural entregado en virtud del presente Acuerdo, la cantidad, calidad, y la medida determinada por su compañía de distribución local (LDC). Un cargo de veinte dólares ($ 20) se le cobrará por cada cheque devuelto. El incumplimiento por parte de un cliente comercial de hacer el pago completo de los cargos de Residents Energy debido en cualquier factura consolidada preparado por la LDC para Residents Energy será motivo de desconexión de los servicios públicos en conformidad con las normas y reglamentos de NYPSC en la terminación del servicio para clientes no residenciales,16 NYCRR 13.3
  2. TÍTULO Y LOS IMPUESTOS. Bajo este acuerdo, el título de la electricidad pasará de Residents Energy para su anterior compañía de distribución local, y el título de gas pasará de nosotros a su anterior compañía para la entrega al Estado de Nueva York. Nuestro precio no incluye los impuestos sobre la venta que se pueden aplicar, y estos impuestos en general, aparecerán como una partida separada en su factura. Usted deberá reembolsar a Residents Energy por las ventas u otros impuestos, cual fuera su denominación, impuesta con respecto a la venta o transportación de electricidad y / o gas natural a menos que, antes de la ejecución del presente Acuerdo, que nos han dado un certificado de exención fiscal válido (s).
  3. TÉRMINO; TERMINACION; Y CARGOS DE TERMINACION TEMPRANA. Este Acuerdo continuará en una base de mes a mes hasta que cualquiera de las partes presente por lo menos quince (15) días calendario de aviso de su intención de cancelar y hasta que su compañía de distribución local (LDC) complete la terminación en conformidad con sus normas. Un cliente residencial puede cancelar este Acuerdo en cualquier momento durante tres (3) días laborables siguientes a la recepción de este Acuerdo llamando a Residents Energy al 1-888-828-7374. Si un cliente comercial termina este Acuerdo con anterioridad a la finalización del plazo inicial o de renovación o si Residents Energy termina el presente Convenio por incumplimiento del cliente, el cliente deberá pagar a Residents Energy además de otros cargos aplicables, una cancelación o un cargo por terminación anticipada de $ 250. No obstante lo anterior, para todos los clientes comerciales solicitados a través de la comercialización de puerta a puerta, el cargo por terminación anticipada no será mayor de $ 100 si el plazo restante es menor de 12 meses y $ 200 si el tiempo restante es de 12 meses o más.
  4. ASIGNACION. Residents Energy podrá asignar o transferir sus derechos u obligaciones bajo este acuerdo después de informarle a usted primero de dicha transferencia o asignación. Usted no podrá asignar ni transferir sus derechos u obligaciones bajo este Acuerdo.
  5. OPCION DE LEY.  Este Acuerdo se interpretará de acuerdo con y se regirá por las leyes del Estado de Nueva York sin tener en cuenta los conflictos de las disposiciones legales del mismo.
  6. YES HAY GARANTIAS. El cliente reconoce y acepta que no hay ninguna garantía, derechos o remedio, ya sea, expresa, implícitas o legales, se da o destinados que vayan a surgir en este acuerdo con la excepción de que aquí se expresan y Residents Energy expresamente renuncia a toda garantía, expresa o implícita, incluyendo cualquier garantías de comercialización o idoneidad para un propósito particular o uso.
  7. DIVISIBILIDAD. En caso de que alguna parte de este acuerdo sea declarada inválida por cualquier razón, tal decisión no afectará de ninguna manera la validez de la porción restante del presente Acuerdo, las cuales permanecerán en pleno vigor y efecto ya que si la parte considerada inválida no había sido contenida en el presente acuerdo en el momento de la ejecución de este acuerdo. Si en un futuro se produce un cambio en cualquier ley, regla o regulación por el que Residents Energy es prevenido, prohibido o frustrado de llevar a cabo los términos del Acuerdo, entonces, a la sola discreción de Residents Energy, el presente Acuerdo podrá ser cancelado. Si, en una fecha futura, hay un cambio en la tarifa aprobada por el estado federal o estatal que afecte los costos de Residents Energy para la compra de electricidad y / o gas natural necesario para proporcionar su servicio, entonces, a la sola discreción de Residents Energy, el presente Acuerdo podrá modificarse para reflejar dichos costos.
  8. FUERZA MAYOR. Excepto en los casos establecidos en este documento, una fuerza mayor es la única excusa para el incumplimiento y todas las otras excusas (en derecho o en equidad) no se aplican. Excepto por las obligaciones de pago, un evento de fuerza mayor será previa notificación, excusa el desempeño de ambas partes durante el evento. “Fuerza Mayor” significa los eventos no razonablemente previsible en la fecha de vigencia del mismo y fuera del control de la parte que solicita e incluyen casos de fuerza mayor asociados con su compañía local de distribución local (LDC) o el proveedor u otros utilizados para entregar la electricidad y / o gas natural a la residencia del cliente.
  9. LIMITACIÓN DE RESPONSABILIDAD. En ningún caso Residents Energy, o el cliente se hace responsable de otros o cualquier terceras partes por ningún daño indirectos, incidentales, consecuentes, morales, dependencia o daño especial, incluyendo sin limitación, daños por perdidas de beneficios, ventaja, ahorro o ingresos de cualquier tipo o aumento del costo de operaciones, sea o no Residents Energy o el cliente ha sido informado de la posibilidad de tales daños. La responsabilidad de Residents Energy, y exclusivos recursos del cliente en contra de Residents Energy, por daños causados por corte de servicio, defecto o no será el fin disposiciones establecidas en la sección 6. La responsabilidad de Residents Energy para otras reclamaciones que surjan en relación con cualquier servicio o de este acuerdo, si no se limita de otra forma por otra disposición de este acuerdo, se limitará a los daños directos aprobados que no exceda por demanda (o en el agregado durante un periodo de 12 meses), el pago neto total hecho por el cliente por el servicio durante el mes 12 antes del mes en que ocurrieron los daños.
  10. INDEMNIZACIÓN. El cliente es responsable por y deberá indemnizar a Residents Energy en contra de cualquier y todas las responsabilidades que se deriven del incumplimiento del cliente para cumplir plenamente con el presente Acuerdo, y el daño o perjuicio causado de la electricidad y / o gas natural después de su entrega a la residencia del cliente.
  11. RESOLUCION DE DISPUTA (Residencial). El Cliente acepta contactar primero a Residents Energy por escrito y tratar de resolver todas las disputas de facturación o problemas de servicio directamente. Todas las controversias relativas a la transmisión, distribución, cortes de energía, y las facturas de la compañía de distribución local (LDC) deben ser dirigidas a la compañía de distribución local (LDC). Tanto los clientes y Residents Energy deben tratar de buena fe para resolver cualquier controversia. La disputa o reclamación relativa a un cliente residencial puede ser presentada por cualquiera de las partes en cualquier momento a la DPS en conformidad con sus procedimientos de gestión de las reclamaciones (“Procedimientos”) llamando a DPS al 1.800.342.3377 o por escrito a DPS a: New York State Department of Public Service, Office of Consumer Services, Three Empire State Plaza, Albany, New York 12223, o a través de su página red: www.dps.state.ny.gov. El cliente debe pagar la factura en su totalidad, a excepción de la cantidad en disputa específica, durante la tramitación de la controversia.
  12. RESOLUCION DE DISPUTA (Comercial). En el caso de una disputa de facturación o el desacuerdo que involucre el servicio de Residents Energy, el cliente debe comunicarse con el Centro de Servicio al Cliente de Residents Energy según lo previsto anteriormente. El cliente debe pagar la factura en su totalidad, a excepción de la cantidad en disputa específica, durante la tramitación de la controversia. Si las partes no pueden resolver la disputa dentro de 45 días, cualquiera de las partes podrá hacer uso de todos los recursos disponibles bajo la ley o la equidad. El DPS no va a resolver las disputas no residenciales asociados a los servicios prestados en virtud de este Contrato de Venta. Sin embargo, el DPS supervisará las investigaciones y contactos de clientes no residenciales con respecto a empresas de servicios energéticos y de un número excesivo de quejas confirmados podría resultar en una empresa de servicios energéticos ya no estar en condiciones de suministrar gas natural o electricidad en el estado de Nueva York. La Oficina de DPS de Servicios al Consumidor puede ser contactado en: New York State Public Service Commission, Office of Consumer Services, Three Empire State Plaza, Albany, New York 12223; o visitando la página red: www.dps.state.ny.gov
  13. MODIFICACION. Sujeto a la Sección 3 del presente acuerdo, Residents Energy podrá modificar los términos de este Acuerdo en cualquier momento y tal modificación del Acuerdo sustituirá a cualquier acuerdo anterior entre el Cliente y Residents Energy. Residents Energy proporcionará al Cliente con treinta (30) días de aviso previo por escrito tal modificación. Después de recibir dicha notificación, el cliente puede cancelar este acuerdo mediante notificación escrita a Residents Energy antes del inicio del próximo ciclo de facturación.
  14. PROTECCIÓN DE LOS DERECHOS DEL CLIENTE. Residents Energy notifica por este medio que sus servicios se rigen por los términos de este acuerdo, las normas y regulaciones emitidos por la compañía local de distribución (LDC) y de NYPSC’s Practicas Uniformes para Negocios. Si usted es un cliente residencial, usted está protegido por la NYPSC’s HEFPA (Home Energy Fair Practices Act) protecciones residenciales. Las funciones de transmisión y distribución de su compañía de distribución local (LDC) seguirá siendo regulado por NYPSC.  Electricidad y gas natural puede ser desconectado solo por su compañía de distribución local (LDC) y sólo en el cumplimiento de normas establecidas por NYPSC. En caso de falta de pago de Residents Energy para electricidad y / o gas natural proporcionado a usted, Residents Energy podrá rescindir la relación comercial entre nosotros y el servicio puede ser desconectado por su compañía de distribución local (LDC) a petición de Residents Energy. La NYPSC puede ser contactado al 1-800-342-3355 (línea directa); http://www.dps.state.ny.gov (página red); o al 3 Empire Plaza, Office of Consumer Services, Albany, NY 12223-1350.
  15. INFORMACION DE CONTACTO DE RESIDENTS ENERGY. Cualquier pregunta relacionada con estos términos y condiciones o su servicio con RESIDENTS ENERGY deberán dirigirse a nosotros por escrito a Residents Energy, Inc., 20 West 3rd Street, Suite 10, PO Box 400, Jamestown, NY 14702. Residents Energy también puede ser contactado al 1-888-828-7374.

NY Fixed Rate Electicity & Natural Gas 100% Renewable (EN)

CUSTOMER DISCLOSURE STATEMENT

PriceFixed

All prices may be modified in response to a subsequent change in law, order, rule, regulation, or state-approved tariff. See Section 15 of the Agreement.”

How  price  is determinedA fixed price of ____ per kWh of electricity consumed.

A fixed price of ____ per CCF/Therm of natural gas consumed.

Length of the agreement and end dateFor Fixed Rate service the Initial Term of the agreement is 12 months. For more details See Section 2-Term.
Process customer may use to rescind the agreement without penaltyA residential Customer may rescind by calling the toll free number within 3 business days of receipt of the Sales Agreement.
Amount of Early Termination Fee (“ETF”) and method of calculationNo early termination fee.
Amount of Late Payment Fee and method of calculationFailure to pay bills on time may result in a late payment fee of 1.5% or the amount otherwise provided in the local distribution company’s tariff.
Provisions for renewal of the agreementUpon completion of the Initial Term, unless otherwise agreed to, the agreement continues on a month-to-month basis at a variable rate methodology until terminated by either party. For more details see Section 2 – Term.
Guaranteed SavingsThis agreement does not offer guaranteed savings below the utility price.
Renewable Energy Product______% of any electricity provided by Residents Energy under this agreement shall be derived from renewable energy sources.
Promotional Offers<<Promotion>>
  1. Agreement to Sell and Purchase Energy. This is an agreement between Residents Energy, LLC. (“RESI”), an independent energy services company, and the undersigned customer (“Customer”) under which Customer shall initiate natural gas and/or electricity service and begin enrollment with RESI (the “Agreement”). Subject to the terms and conditions of this Agreement, RESI agrees to sell and deliver, and Customer agrees to purchase and accept the quantity of natural gas and/or electricity, as estimated by RESI, necessary to meet Customer’s requirements based upon consumption data obtained by RESI or the delivery schedule of the Local Distribution Company (the “LDC”). RESI is not affiliated with and does not represent the LDC. The amount of natural gas and/or electricity supplied under this Agreement is subject to change based upon data reflecting Customer’s consumption obtained by RESI or the LDC’s delivery schedule. The LDC will continue to deliver the natural gas and/or electricity supplied by RESI.
  2. Term. This Agreement shall commence as of the date Customer’s notice regarding the change of Customer’s provider to RESI is deemed effective by the LDC, and shall continue for 12 months thereafter (the “Initial Term”). Unless otherwise agreed to, upon completion of the Initial Term, this Agreement will continue on a month-to-month basis with a monthly variable rate methodology until either the Customer or RESI cancels or terminates this Agreement by providing 15 days’ notice of termination to the other party. At least 30 days and no more than 60 days prior to the end of the Initial Term, RESI will notify Customer in writing of the Customer’s right to renew, reject or renegotiate this Agreement.
  3. Pricing, Billing, and Termination. Unless otherwise agreed to in writing, the price for all natural gas sold under this Agreement during the Initial Term thereof, shall be the fixed price per CCF/Therm set forth on the Customer Disclosure Statement, plus all applicable taxes. The price for all natural gas sold under this Agreement after the Initial Term thereof, shall, unless otherwise agreed to, be a variable price which each month shall reflect the wholesale cost of natural gas (including commodity, capacity, storage and balancing), transportation to the Delivery Point, and other market-related factors, plus all applicable taxes, fees, charges or other assessments and RESI’s costs, expenses and margins. Unless otherwise agreed to in writing, the price for all electricity sold under this Agreement during the Initial Term thereof, shall be the fixed price per kWh set forth on the Customer Disclosure Statement, plus all applicable taxes. The price for all electricity sold under this Agreement after the Initial Term thereof, shall, unless otherwise agreed to, be a variable price which shall each month reflect the cost of electricity obtained from all sources (including energy, capacity, settlement, ancillaries), related transmission and distribution charges and other market-related factors, plus all applicable taxes, fees, charges or other assessments and RESI’s costs, expenses and margins.  If there is a material adverse change in the business or financial condition of Customer (as determined by RESI at its discretion) or if Customer fails to meet its obligations under this Agreement or pay or post any required security deposit, then, in addition to any other remedies that it may have, RESI may terminate this Agreement upon 15 days’ notice to Customer. RESI will invoice Customer monthly for natural gas and/or electricity supplied under this Agreement, as measured by the LDC, and Customer will pay each invoice in full within 20 days of the invoice date. Failure to pay on time may result in a late payment charge of 1.5%, or the amount otherwise provided in the LDC’s tariff. Customer may receive a single bill for both commodity and delivery costs from either RESI or the LDC, or each of the LDC and RESI may invoice Customer separately. Customer payments remitted in response to a consolidated bill shall be pro-rated (when so required) in accordance with procedures adopted by the New York State Department of Public Service (the “DPS”). RESI may assign and sell Customer accounts receivable to the LDC. In the event of failure to remit payment when due by a residential customer, RESI may terminate commodity service and seek suspension of distribution service in conformance with the Home Energy Fair Practices Act (“HEFPA”). A $20 fee will be charged for all returned payments. Renewable Energy Supply Option: If you have chosen a Renewable Energy Supply Option, a monthly fee of $4.95 will be charged to New York City customers living within the five boroughs (The Bronx, Brooklyn, Manhattan, Queens, and Staten Island). If you wish to cancel the Green Supply Option please call Residents Energy at 1.888.828.7374.
  4. Assignment. Customer may not assign its interests in or delegate its obligations under this Agreement without the express written consent of RESI. RESI may sell, transfer, pledge, or assign the accounts, revenues, or proceeds hereof, in connection with any financing agreement or receivables purchase program, and may assign this Agreement to another energy supplier, energy services company or other entity as authorized by the DPS with 30 days’ written notice to Customer.
  5. Information Release Authorization. Customer authorizes RESI to obtain and review information regarding Customer’s credit history from credit reporting agencies and the following information from the LDC: consumption history; billing determinants; account number; credit information; public assistance status; participation in utility low income discount programs; existence of medical emergencies, status as to whether Customer has a medical emergency, is human needs, elderly, blind or disabled and data applicable to cold weather periods under PSL § 32 (3); and information pertaining to PSL § 33, tax status and eligibility for economic development or other incentives. This information may be used by RESI to determine whether it will commence and/or continue to provide energy supply service to Customer and will not be disclosed to a third party unless required by law. Customer’s execution of this Agreement shall constitute authorization for the release of this information to RESI. This authorization will remain in effect until this Agreement is terminated by Customer or RESI. Customer may rescind this authorization at any time by providing written notice thereof to RESI or by calling RESI at 1-888-828-7374. RESI reserves the right to cancel this Agreement in the event Customer rescinds the authorization.
  6. Consumer Protections. The services provided by RESI to Customer are governed by the terms and conditions of this Agreement and HEFPA for residential customers. RESI will provide at least 15 days’ notice prior to the cancellation of service to Customer. A residential Customer may be subject to termination of commodity service and the suspension of distribution service under procedures approved by the DPS. Customer may obtain additional information by contacting RESI at 1-888-828-7374 or the DPS at 1-800-342-3377 (General Helpline), or by writing to the DPS at: New York State Department of Public Service, Office of Consumer Services, Three Empire State Plaza, Albany, New York 12223, or through its website at: http://www.dps.ny.gov.
  7. Cancellation. A residential Customer may rescind this Agreement within 3 business days after the signing or receipt of this Agreement, whichever comes first, by contacting RESI at 1-888-828-7374 or in writing. Customer is liable for all RESI charges after rescission, cancellation or termination until Customer returns to the LDC in accordance with its rules or goes to another supplier. A final bill will be rendered within twenty (20) days after the final scheduled meter reading or if access is unavailable, an estimate of consumption will be used in the final bill, which will be trued up subsequent to the final meter reading.
  8. Agency-Gas. Customer hereby designates RESI as agent to; (a) arrange and administer contracts and service agreements between Customer and RESI and between the interstate pipeline transporters of Customer’s natural gas supplies; (b) nominate and schedule with the interstate pipeline the transportation of Customer’s natural gas supplies from the Sales point to the Delivery Points, and with the LDC for the transportation of the Customer’s natural gas supplies from the Delivery Points to the Customer’s end-use premises; and (c) aggregate Customer’s natural gas supplies with such supplies of other customers served by RESI to maintain qualification for LDC transportation service and resolve imbalances that may arise during the term of this Agreement. RESI as agent for the Customer will schedule the delivery of adequate supplies of natural gas that meet the Customer’s city gate requirements as established by the LDC and in response to information provided by the LDC. The Sales Point for the natural gas supplies provided under this Agreement will be a point or points located outside the State of New York as selected from time to time by RESI to assure service reliability. The Delivery Points for the natural gas transported by interstate pipelines will be the city gate stations of the LDC. RESI agrees to arrange for the transportation of the natural gas supplied under this Agreement from the Sales Points to the Delivery Points and from the Delivery Points to the Customer’s end-use premises. These services are provided on an arm’s length basis and market-based compensation is included in the price noted above. Agency-Electric: Customer hereby designates RESI as agent to; (a) arrange and administer contracts and service agreements between Customer and RESI and those entities, including the New York Independent System Operator (“NYISO”), engaged in the generation, transmission and delivery of Customer’s electricity supplies; and (b) nominate and schedule with the appropriate entities, including the LDC, for the delivery of electricity to the Sales Point(s) and the Customer’s end-use premises. RESI, as agent for the Customer, will schedule the delivery of adequate supplies of electricity that meet the Customer’s requirements as established by the LDC and in response to information provided by the LDC. The Sales Points for the electricity will be a point at the NYISO RESI load bus (located outside of the municipality where Customer resides).These services are provided on an arm’s length basis and market-based compensation is included in the price noted above.
  9. Title: Customer and RESI agree that title to, control of, and risk of loss to the electricity and natural gas supplied by RESI under this Agreement shall transfer from RESI to Customer at the Sales Point(s). Customer will be liable for and pay all taxes or surcharges, which are imposed with respect to the sale of the natural gas or electricity. If Customer is exempt from such taxes, Customer is responsible for identifying and requesting any exemption from the collection of the taxes by filing appropriate documentation with RESI.
  10. Warranty. This Agreement, including any enrollment form and applicable attachments, makes up the entire Agreement between Customer and RESI. RESI makes no representations or warranties other than those expressly set forth in this Agreement, and RESI expressly disclaims all other warranties, express or implied, including merchantability and fitness for a particular use.
  11. Force Majeure. RESI will make commercially reasonable efforts to provide natural gas and/or electricity hereunder but RESI does not guarantee a continuous supply of natural gas and/or electricity to Customer. Certain causes and events out of the control of RESI (“Force Majeure Events”) may result in interruptions in service. In the event that RESI is rendered unable, wholly or in part, to perform its obligations under this Agreement due to events not reasonably anticipated or within either party’s control, RESI will not be liable for any interruptions caused by a Force Majeure Event, and RESI is not and shall not be liable for damages caused by Force Majeure Events. Force Majeure Events shall include acts of God, fire, flood, storm, terrorism, war, civil disturbance, acts of any governmental authority, accidents, strikes, labor disputes or problems, required maintenance work, inability to access the local distribution utility system, curtailment by the LDC of RESI’s transportation capacity, the LDC’s appropriation of natural gas, non-performance by the LDC (including, but not limited to, a facility outage on its gas distribution lines or electric facilities), or any other cause beyond RESI’s control.
  12. Liability. The remedy in any claim or suit by Customer against RESI will be solely limited to direct actual damages (which will not exceed the amount of Customer’s single largest monthly invoice amount in the immediately preceding 12 months). All other remedies at law or in equity are hereby waived. In no event will either RESI or Customer be liable for consequential, incidental, indirect, special or punitive damages. These limitations apply without regard to the cause of any liability or damages. There are no third-party beneficiaries to this Agreement.
  13. Indemnification. Customer is responsible for and will indemnify RESI against any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, and from any damage or injury caused by the electricity and/or natural gas after its delivery to the Sales Point(s).
  14. Severability. Should any part of this Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portion of this Agreement, which shall remain in full force and effect as if the part determined to be invalid had not been contained herein at the time of the execution of this Agreement.
  15. Change in Law. If at some future date there is a change in any law, order, rule, regulation, or state-approved tariff whereby RESI is prevented, prohibited, or frustrated from carrying out the terms of the Agreement, then, at the sole discretion of RESI, this Agreement may be cancelled. If at some future date there is a change in any law, order, rule, regulation, or state-approved tariff affecting RESI’s costs to purchase electricity and/or natural gas required to provide your service, then, at the sole discretion of RESI, this Agreement may be modified to reflect those costs.
  16. Modification. RESI may supplement, modify, or amend the non-material terms of this Agreement upon at least 30 days prior written notice to Customer. Such amended Agreement will supersede any previous agreement between Customer and RESI. Upon receipt of written notice pursuant to this Section, Customer may cancel the Agreement at any time prior to the commencement of the next billing cycle by providing written notice to RESI.
  17. RESI Contact Information. Customer may contact RESI’s Customer Service Center at 1-888-828-7374, Monday through Friday 8:00 a.m. – 6:00 p.m. EST (contact center hours subject to change). Customer may write to RESI at: RESI, 315 North Main Street, PO Box 400, Jamestown, NY 14702 or email Residents Energy at contactus@residentsenergy.com
  18. Dispute Resolution. The services provided by RESI to Customer are governed by the terms and conditions of this Agreement and HEFPA for residential customers. In the event of a billing dispute or a disagreement involving RESI’s service hereunder, the parties will use their best efforts to resolve the dispute. Customer should contact RESI by telephone or in writing as provided above. The dispute or complaint relating to a residential customer may be submitted by either party at any time to the DPS pursuant to its Complaint Handling Procedures (“Procedures”) or calling the DPS at 1-800-342-3377. Customer must pay the bill in full, except for the specific disputed amount, during the pendency of the dispute, and such payment shall be refunded if warranted by the decision of DPS.
  19. Choice of Laws. Venue for any lawsuit brought to enforce any term or condition of this Agreement or to construe the terms hereof shall lie exclusively in the State of New York. This Agreement shall be construed under and shall be governed by the laws of the State of New York without regard to the application of its conflicts of law principles.
  20. Taxes and Laws. Except as otherwise provided in the Agreement or provided by law, all taxes of whatsoever kind, nature and description due and payable with respect to service provided under this Agreement, other than taxes based on RESI’s net income, shall be paid by Customer, and Customer agrees to indemnify RESI and hold RESI harmless from and against any and all such taxes.
  21. Emergency Service. The LDC will continue to respond to leaks and emergencies. In the event of a gas leak, service interruption or other emergency, Customer should immediately call the LDC at Con Edison 1-800-75CONED; Orange and Rockland at 1-877-434-4100; KeySpan 718-643-4050 (NYC) and 1-800-490-0045 (Long Island); Niagara Mohawk at 1-800-892-2345; Central Hudson at 1-800-527-2714; RG&E at 1-800-743-1701; NYSEG at 1-800-572-1131; National Fuel at 1-800-444-3130 and emergency personnel. Customer should then call RESI at: 1-888-828-7374.
  22. Parties Bound. This Agreement is binding upon the parties hereto and their respective successors and legal assigns.

Customer and RESI have caused this Agreement to be executed by individuals authorized to bind each party, and Customer has reviewed all of the terms herein.
In the case of telephonic or electronic enrollment execution shall be deemed provided pursuant to the methods authorized under the New York Uniform Business Practices.

NY Variable Rate Electicity & Natural Gas 100% Renewable (EN)

CUSTOMER DISCLOSURE STATEMENT

PriceVariable

 

All prices may be modified in response to a subsequent change in law, order, rule, regulation, or state-approved tariff. See Section 15 of the Agreement

How  price  is determined

 

Electric Variable Price shall each month reflect the cost of electricity obtained from all sources (including energy, capacity, settlement, ancillaries), related transmission and distribution charges and other market-related factors, plus all applicable taxes, fees, charges or other assessments and Residents Energy’s costs, expenses and margins.

 

Gas variable price shall each month reflect the wholesale cost of natural gas (including commodity, capacity, storage and balancing), transportation to the Delivery Point, and other market-related factors, plus all applicable taxes, fees, charges or other assessments and Residents Energy’s costs, expenses and margins.

Length of the agreement and end dateThis Agreement continues on a month-to-month basis at a variable rate methodology until terminated by either party. For more details See Section 2-Term.
Process customer may use to rescind the agreement without penaltyA residential Customer may rescind by calling the toll free number within 3 business days of receipt of the Sales Agreement.
Amount of Early Termination Fee (“ETF”) and method of calculationNo early termination fee for variable rate service.
Amount of Late Payment Fee and method of calculationFailure to pay bills on time may result in a late payment fee of 1.5% or the amount otherwise provided in the local distribution company’s tariff.
Provisions for renewal of the agreementThis agreement continues on a month-to-month basis at a variable rate methodology until terminated by either party. For more details see Section 2 – Term.
Guaranteed SavingsThis agreement does not offer guaranteed savings below the utility price.
Renewable Energy Product100% of any electricity provided by Residents Energy under this agreement shall be derived from renewable energy sources.
Promotional OffersFrom time to time Residents Energy may offer a Rebate Program. If a customer participates in Residents Energy’s Rebate Program, the customer must remain in the program for the entire agreed upon term in order to qualify for the rebate. If a customer cancels at any time prior to the agreed upon term, the customer shall forfeit all rights and claims to any and all rebate offers. All rebate amounts advertised and presented to customers are estimates based upon customer’s prior electric and/or natural gas usages. Actual rebate amounts will be based on customer’s actual usage which may vary from any estimate provided. Residents Energy will send any rebate or promotion payment to the customer address provided by the customer to Residents Energy at the time of enrollment. Residents Energy is not responsible for invalid address or undelivered items.
  1. Agreement to Sell and Purchase Energy. This is an agreement between Residents Energy, LLC. (“RESI”), an independent energy services company, and the undersigned customer (“Customer”) under which Customer shall initiate natural gas and/or electricity service and begin enrollment with RESI (the “Agreement”). Subject to the terms and conditions of this Agreement, RESI agrees to sell and deliver, and Customer agrees to purchase and accept the quantity of natural gas and/or electricity, as estimated by RESI, necessary to meet Customer’s requirements based upon consumption data obtained by RESI or the delivery schedule of the Local Distribution Company (the “LDC”). RESI is not affiliated with and does not represent the LDC. The amount of natural gas and/or electricity supplied under this Agreement is subject to change based upon data reflecting Customer’s consumption obtained by RESI or the LDC’s delivery schedule. The LDC will continue to deliver the natural gas and/or electricity supplied by RESI.
  2. Term. This Agreement shall commence as of the date Customer’s notice regarding the change of Customer’s provider to RESI is deemed effective by the LDC, and shall continue on a month-to-month basis with a monthly variable rate methodology until either Customer or RESI cancels or terminates this Agreement by providing 15 days’ notice of termination to the other party.
  3. Pricing, Billing, and Termination. Unless otherwise agreed to in writing, the price for all natural gas sold under this Agreement shall be a variable price which each month shall reflect the wholesale cost of natural gas (including commodity, capacity, storage and balancing), transportation to the Delivery Point, and other market-related factors, plus all applicable taxes, fees, charges or other assessments and RESI’s costs, expenses and margins. Unless otherwise agreed to in writing, the price for all electricity sold under this Agreement shall be a variable price which shall each month reflect the cost of electricity obtained from all sources (including energy, capacity, settlement, ancillaries), related transmission and distribution charges and other market-related factors, plus all applicable taxes, fees, charges or other assessments and RESI’s costs, expenses and margins. If there is a material adverse change in the business or financial condition of Customer (as determined by RESI at its discretion) or if Customer fails to meet its obligations under this Agreement or pay or post any required security deposit, then, in addition to any other remedies that it may have, RESI may terminate this Agreement upon 15 days’ notice to Customer. RESI will invoice Customer monthly for natural gas and/or electricity supplied under this Agreement, as measured by the LDC, and Customer will pay each invoice in full within 20 days of the invoice date. Failure to pay on time may result in a late payment charge of 1.5%, or the amount otherwise provided in the LDC’s tariff. Customer may receive a single bill for both commodity and delivery costs from either RESI or the LDC, or each of the LDC and RESI may invoice Customer separately. Customer payments remitted in response to a consolidated bill shall be pro-rated (when so required) in accordance with procedures adopted by the New York State Department of Public Service (the “DPS”). RESI may assign and sell Customer accounts receivable to the LDC. In the event of failure to remit payment when due by a residential customer, RESI may terminate commodity service and seek suspension of distribution service in conformance with the Home Energy Fair Practices Act (“HEFPA”). A $20 fee will be charged for all returned payments.Renewable Energy Supply Option: If you have chosen a Variable Rate electric product and the Renewable Energy Supply Option, your rate for the electricity supplied will be Residents Energy’s variable rate plus an “adder” of up to 3 cents per kWh. If you wish to cancel the Green Supply Option please call IDT Energy at 1.888.828.7374. Also, a monthly fee of $4.95 will be charged to New York City customers living within the five boroughs (The Bronx, Brooklyn, Manhattan, Queens, and Staten Island). If you wish to cancel the Green Supply Option please call Residents Energy at 1.888.828.7374.
  4. Assignment. Customer may not assign its interests in or delegate its obligations under this Agreement without the express written consent of RESI. RESI may sell, transfer, pledge, or assign the accounts, revenues, or proceeds hereof, in connection with any financing agreement or receivables purchase program, and may assign this Agreement to another energy supplier, energy services company or other entity as authorized by the DPS with 30 days’ written notice to Customer.
  5. Information Release Authorization. Customer authorizes RESI to obtain and review information regarding Customer’s credit history from credit reporting agencies and the following information from the LDC: consumption history; billing determinants; account number; credit information; public assistance status; participation in utility low income discount programs; existence of medical emergencies, status as to whether Customer has a medical emergency, is human needs, elderly, blind or disabled and data applicable to cold weather periods under PSL § 32 (3); and information pertaining to PSL § 33, tax status and eligibility for economic development or other incentives. This information may be used by RESI to determine whether it will commence and/or continue to provide energy supply service to Customer and will not be disclosed to a third party unless required by law. Customer’s execution of this Agreement shall constitute authorization for the release of this information to RESI. This authorization will remain in effect until this Agreement is terminated by Customer or RESI. Customer may rescind this authorization at any time by providing written notice thereof to RESI or by calling RESI at 1-888-828-7374. RESI reserves the right to cancel this Agreement in the event Customer rescinds the authorization.
  6. Consumer Protections. The services provided by RESI to Customer are governed by the terms and conditions of this Agreement and HEFPA for residential customers. RESI will provide at least 15 days’ notice prior to the cancellation of service to Customer. A residential Customer may be subject to termination of commodity service and the suspension of distribution service under procedures approved by the DPS. Customer may obtain additional information by contacting RESI at 1-888-828-7374 or the DPS at 1-800-342-3377 (General Helpline), or by writing to the DPS at: New York State Department of Public Service, Office of Consumer Services, Three Empire State Plaza, Albany, New York 12223, or through its website at: http://www.dps.ny.gov.
  7. Cancellation. A residential Customer may rescind this Agreement within 3 business days after the signing or receipt of this Agreement, whichever comes first, by contacting RESI at 1-888-828-7374 or in writing. Customer is liable for all RESI charges after rescission, cancellation or termination until Customer returns to the LDC in accordance with its rules or goes to another supplier. A final bill will be rendered within twenty (20) days after the final scheduled meter reading or if access is unavailable, an estimate of consumption will be used in the final bill, which will be trued up subsequent to the final meter reading.
  8. Agency-Gas. Customer hereby designates RESI as agent to; (a) arrange and administer contracts and service agreements between Customer and RESI and between the interstate pipeline transporters of Customer’s natural gas supplies; (b) nominate and schedule with the interstate pipeline the transportation of Customer’s natural gas supplies from the Sales Point to the Delivery Points, and with the LDC for the transportation of the Customer’s natural gas supplies from the Delivery Points to the Customer’s end-use premises; and (c) aggregate Customer’s natural gas supplies with such supplies of other customers served by RESI to maintain qualification for LDC transportation service and resolve imbalances that may arise during the term of this Agreement. RESI as agent for the Customer will schedule the delivery of adequate supplies of natural gas that meet the Customer’s city gate requirements as established by the LDC and in response to information provided by the LDC. The Sales Point for the natural gas supplies provided under this Agreement will be a point or points located outside the State of New York as selected from time to time by RESI to assure service reliability. The Delivery Points for the natural gas transported by interstate pipelines will be the city gate stations of the LDC. RESI agrees to arrange for the transportation of the natural gas supplied under this Agreement from the Sales Points to the Delivery Points and from the Delivery Points to the Customer’s end-use premises. These services are provided on an arm’s length basis and market-based compensation is included in the price noted above. Agency-Electric: Customer hereby designates RESI as agent to; (a) arrange and administer contracts and service agreements between Customer and RESI and those entities, including the New York Independent System Operator (“NYISO”), engaged in the generation, transmission and delivery of Customer’s electricity supplies; and (b) nominate and schedule with the appropriate entities, including the LDC, for the delivery of electricity to the Sales Point(s) and the Customer’s end-use premises. RESI, as agent for the Customer, will schedule the delivery of adequate supplies of electricity that meet the Customer’s requirements as established by the LDC and in response to information provided by the LDC. The Sales Points for the electricity will be a point at the NYISO RESI load bus (located outside of the municipality where Customer resides).These services are provided on an arm’s length basis and market-based compensation is included in the price noted above.
  9. Title: Customer and RESI agree that title to, control of, and risk of loss to the electricity and natural gas supplied by RESI under this Agreement shall transfer from RESI to Customer at the Sales Point(s). Customer will be liable for and pay all taxes or surcharges, which are imposed with respect to the sale of the natural gas or electricity. If Customer is exempt from such taxes, Customer is responsible for identifying and requesting any exemption from the collection of the taxes by filing appropriate documentation with RESI.
  10. Warranty. This Agreement, including any enrollment form and applicable attachments, makes up the entire Agreement between Customer and RESI. RESI makes no representations or warranties other than those expressly set forth in this Agreement, and RESI expressly disclaims all other warranties, express or implied, including merchantability and fitness for a particular use.
  11. Force Majeure. RESI will make commercially reasonable efforts to provide natural gas and/or electricity hereunder but RESI does not guarantee a continuous supply of natural gas and/or electricity to Customer. Certain causes and events out of the control of RESI (“Force Majeure Events”) may result in interruptions in service. In the event that RESI is rendered unable, wholly or in part, to perform its obligations under this Agreement due to events not reasonably anticipated or within either party’s control, RESI will not be liable for any interruptions caused by a Force Majeure Event, and RESI is not and shall not be liable for damages caused by Force Majeure Events. Force Majeure Events shall include acts of God, fire, flood, storm, terrorism, war, civil disturbance, acts of any governmental authority, accidents, strikes, labor disputes or problems, required maintenance work, inability to access the local distribution utility system, curtailment by the LDC of RESI’s transportation capacity, the LDC’s appropriation of natural gas, non-performance by the LDC (including, but not limited to, a facility outage on its gas distribution lines or electric facilities), or any other cause beyond RESI’s control.
  12. Liability. The remedy in any claim or suit by Customer against RESI will be solely limited to direct actual damages (which will not exceed the amount of Customer’s single largest monthly invoice amount in the immediately preceding 12 months). All other remedies at law or in equity are hereby waived. In no event will either RESI or Customer be liable for consequential, incidental, indirect, special or punitive damages. These limitations apply without regard to the cause of any liability or damages. There are no third-party beneficiaries to this Agreement.
  13. Indemnification. Customer is responsible for and will indemnify RESI against any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, and from any damage or injury caused by the electricity and/or natural gas after its delivery to the Sales Point(s).
  14. Severability. Should any part of this Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portion of this Agreement, which shall remain in full force and effect as if the part determined to be invalid had not been contained herein at the time of the execution of this Agreement.
  15. Change in Law. If at some future date there is a change in any law, order, rule, regulation, or state-approved tariff whereby RESI is prevented, prohibited, or frustrated from carrying out the terms of the Agreement, then, at the sole discretion of RESI, this Agreement may be cancelled. If, at some future date there is a change in any law, order, rule, regulation, or state-approved tariff affecting IRESI’s costs to purchase electricity and/or natural gas required to provide your service, then, at the sole discretion of RESI, this Agreement may be modified to reflect those costs.
  16. Modification. RESI may supplement, modify, or amend the non-material terms of this Agreement upon at least 30 days prior written notice to Customer. Such amended Agreement will supersede any previous agreement between Customer and RESI. Upon receipt of written notice pursuant to this Section, Customer may cancel the Agreement at any time prior to the commencement of the next billing cycle by providing written notice to RESI.
  17. 17. RESI Contact Information. Customer may contact RESI’s Customer Service Center at 1-888-828-7374, Monday through Friday 8:00 a.m. – 6:00 p.m. EST (contact center hours subject to change). Customer may write to RESI at: Residents Energy, 315 North Main Street, PO Box 400, Jamestown, NY 14702 or email RESI at contactus@residentsenergy.com
  18. Dispute Resolution. The services provided by RESI to Customer are governed by the terms and conditions of this Agreement and HEFPA for residential customers. In the event of a billing dispute or a disagreement involving RESI’s service hereunder, the parties will use their best efforts to resolve the dispute. Customer should contact RESI by telephone or in writing as provided above. The dispute or complaint relating to a residential customer may be submitted by either party at any time to the DPS pursuant to its Complaint Handling Procedures (“Procedures”) or calling the DPS at 1-800-342-3377. Customer must pay the bill in full, except for the specific disputed amount, during the pendency of the dispute, and such payment shall be refunded if warranted by the decision of DPS.
  19. Choice of Laws. Venue for any lawsuit brought to enforce any term or condition of this Agreement or to construe the terms hereof shall lie exclusively in the State of New York. This Agreement shall be construed under and shall be governed by the laws of the State of New York without regard to the application of its conflicts of law principles.
  20. Taxes and Laws. Except as otherwise provided in the Agreement or provided by law, all taxes of whatsoever kind, nature and description due and payable with respect to service provided under this Agreement, other than taxes based on RESI’s net income, shall be paid by Customer, and Customer agrees to indemnify RESI and hold RESI harmless from and against any and all such taxes.
  21. Emergency Service. The LDC will continue to respond to leaks and emergencies. In the event of a gas leak, service interruption or other emergency, Customer should immediately call the LDC at Con Edison 1-800-75CONED; Orange and Rockland at 1-877-434-4100; KeySpan 718-643-4050 (NYC) and 1-800-490-0045 (Long Island); Niagara Mohawk at 1-800-892-2345; Central Hudson at 1-800-527-2714; RG&E at 1-800-743-1701; NYSEG at 1-800-572-1131; National Fuel at 1-800-444-3130 and emergency personnel. Customer should then call RESI at: 1-888-828-7374.
  22. Parties Bound. This Agreement is binding upon the parties hereto and their respective successors and legal assigns.

Customer and RESI have caused this Agreement to be executed by individuals authorized to bind each party, and Customer has reviewed all of the terms herein.In the case of telephonic or electronic enrollment execution shall be deemed provided pursuant to the methods authorized under the New York Uniform Business Practices.

OH Dual Commodity Variable And Fixed Rate No ETF (SP)

RESIDENTS ENERGY, LLC – Términos y condiciones para Ohio – V.09012017

  1. CONTRATO DE COMPRA Y VENTA DE ENERGÍA. Residents Energy, LLC. (“Residents Energy”) proporcionará servicios minoristas de electricidad o de gas natural competitivos y se compromete a vender la cantidad de electricidad o gas natural necesaria para satisfacer sus necesidades, según lo estimado por Residents Energy sobre la base de los datos de consumo obtenidos por Residents Energy o el cronograma de entrega de la empresa de servicios de distribución de electricidad (“EDU”) o de la empresa de servicios de distribución de gas natural (“NGDU”), y usted (“Cliente”) se compromete a comprar y aceptar dicha cantidad de electricidad o gas natural, de conformidad con los términos y condiciones del presente (este “Contrato”). Residents Energy no está afiliada a la EDU ni la NGDU, ni las representa.
  2. AUTORIZACIÓN PARA DIVULGACIÓN DE INFORMACIÓN. Por el presente, el Cliente autoriza a la EDU o la NGDU a divulgar a Residents Energy información detallada respecto a la cuenta del Cliente, como, número de cuenta, número de medidor, historial de consumo, factores determinantes de facturación, historial de pago, información crediticia, condición de recepción de asistencia pública y participación en programas de descuentos en empresas de servicios públicos para personas con bajos ingresos, entre otros; asimismo, el Cliente autoriza a Residents Energy a obtener la información de la EDU o la NGDU y a analizar dicha información. Residents Energy puede utilizar esta información para determinar si comenzará a proporcionar servicios de suministro de energía al Cliente o si continuará haciéndolo. La suscripción de este Contrato por parte del Cliente constituirá la autorización de aquel para divulgar esta información a Residents Energy. Esta autorización tendrá vigencia durante el Plazo inicial de este Contrato y cualquier renovación posterior. El Cliente puede rescindir esta autorización en cualquier momento enviando un aviso por escrito al respecto a Residents Energy o llamando a Residents Energy al 1-888-828-7374. Residents Energy se reserva el derecho a rescindir este Contrato en el caso de que el Cliente anule la autorización.
    Se prohíbe a Residents Energy divulgar el número de seguro social y los números de cuenta del Cliente sin el consentimiento del Cliente, a menos que sea para las cobranzas y los informes crediticios realizados por Residents Energy, la participación en programas financiados por el fondo de servicio universal y la cesión del Contrato del Cliente a otra empresa minorista competitiva.
  3. PRECIO. Para cada ciclo de facturación mensual, el precio de la electricidad o el gas natural suministrados en virtud de este Contrato se calculará multiplicando (i) la tarifa fija o variable acordada para la electricidad o el gas natural por (ii) la cantidad consumida de electricidad o gas natural, según lo determinado por las lecturas reales del medidor o el cálculo estimado realizados por la EDU o la NGDU. Si eligió un producto de electricidad de tarifa variable, la tarifa de la electricidad que se suministre de conformidad con este Contrato fluctuará, a la entera discreción de Residents Energy. Al establecer las tarifas, Residents Energy tendrá en cuenta diversos factores, incluidos, entre otros, las condiciones vigentes del mercado de electricidad al por mayor de PJM, el costo de obtención de electricidad de todas las fuentes, los costos de capacidad, los costos de liquidación, los costos de servicios auxiliares, los costos de cobertura, los costos de compensación, los costos por pérdida en la transmisión, los costos asociados con el cumplimiento de cualquier norma de cartera de energía renovable, los gastos y márgenes de Residents Energy, y todos los impuestos, tasas o contribuciones tributarias aplicables. En cualquier mes, la tarifa puede ser superior o inferior a la tarifa de la EDU. No hay un límite máximo para la tarifa. Si eligió un producto de gas natural de tarifa variable, la tarifa por el gas natural que se suministre de conformidad con este Contrato fluctuará, a la entera discreción de Residents Energy. Al establecer las tarifas, Residents Energy tendrá en cuenta varios factores, incluidos, a título enunciativo pero no taxativo, las condiciones vigentes de la Bolsa Mercantil de Nueva York (“NYMEX”), el costo mayorista del gas natural, los costos por capacidad, los costos de almacenamiento, los costos de compensación, los costos de transporte del gas hasta el punto de entrega, los gastos y márgenes de Residents Energy, y todos los impuestos, tasas o contribuciones tributarias aplicables. En cualquier mes, la tarifa puede ser superior o inferior a la tarifa de la NGDU. No hay un límite máximo para la tarifa.
    Si eligió un producto de electricidad o gas natural de tarifa fija (SmartBudget), la tarifa por la electricidad o el gas natural que se suministre de conformidad con este Contrato durante el Plazo inicial será _____________ por cada kWh de electricidad o ___________ por cada CCF de gas natural, más todo impuesto aplicable, y comenzará el primer día que Residents Energy le preste servicios y continuará en todas las facturas emitidas dentro de los 12 meses posteriores a dicha fecha. La tarifa de electricidad o gas natural, sea esta fija o variable, no incluye los cargos y las tasas de la EDU o la NGDU.
    Programas de Reembolso: De vez en cuando Residents Energy puede ofrecer un programa de reembolso para nuevos clientes que se inscriban con Residents Energy y mantengan cuentas activas con Residents Energy durante un periodo de tiempo especificado. Para ser elegible para obtener un reembolso bajo cualquier programa de reembolso, el Cliente tendrá 60 días para completar un proceso de validación de acuerdo con las instrucciones que se proporcionaran al Cliente. El cliente también tendrá que ser un cliente activo de Residents Energy, en buen estado, en el momento en que el reembolso será emitido para calificar para el reembolso. Los importes de reembolso que aparecen en los materiales de publicidad de Residents Energy o presentados oralmente a clientes potenciales son meramente ejemplos de cantidades de reembolso que los clientes podrían ser elegibles para recibir. El monto real de cualquier reembolso será calculado por referencia al uso real del Cliente durante el término de este Acuerdo, que puede variar sustancialmente de cualquier estimación proporcionada. Cualquier reembolso obtenido por el Cliente se enviará al Cliente en la dirección proporcionada por el Cliente durante el proceso de validación. Los reembolsos pueden ser emitidos en una variedad de formas incluyendo, pero no limitado a, cheques, tarjetas de valor almacenado, o tarjetas de regalo electrónicas. Tarjetas de valor almacenado y tarjetas de regalo electrónicas serán emitidas por un banco emisor, de conformidad con una relación directa entre cliente y el banco emisor, y sujeto a los términos y condiciones para el titular de la tarjeta. Tarjetas de valor y tarjetas de regalo electrónicas se expiran 6 meses de la emisión.
    Opción de suministro verde. Si optó por un producto de electricidad de tarifa variable y la opción de suministro verde, su tarifa por la electricidad suministrada será la tarifa variable de Residents Energy más un “adicional” de hasta 3 centavos por kWh. Si desea cancelar la opción de suministro verde, llame a Residents Energy al 1-888-828-7374. Si eligió un producto de tarifa fija (SmartBudget) con la opción de suministro verde, ya no se aplicará si la cuenta se renueva a una tarifa variable conforme a la Sección “6” de más adelante.
  4. FACTURACIÓN Y PAGO. Usualmente recibirá una factura cada mes, la cual será emitida por la EDU o la NGDU, o por Residents Energy sí así lo indican usted o la EDU o la NGDU. Excepto disposición contraria en el presente, los términos relativos a los pagos se rigen por los términos de la EDU o las normativas tarifarias de la NGDU si el emisor de la factura es la EDU o la NGDU. La EDU o la NGDU puede ofrecer una opción de facturación por presupuesto que incluya la parte de la factura de Residents Energy. El incumplimiento de los pagos por cargos de servicios públicos de electricidad o gas natural puede resultar en la desconexión del servicio, de conformidad con las normativas tarifarias de la EDU o la NGDU. Si Residents Energy emite la factura, el pago del monto total facturado tiene vencimiento veinticinco (25) días después de la fecha de envío de la factura. Los pagos atrasados o los saldos de pagos parciales estarán sujetos a cargos por cobro o costas y honorarios legales razonables, según lo permita la ley. Todas las cuentas impagas pueden derivarse a una agencia de cobro, de acuerdo con la ley de Ohio. Su factura se basará en las lecturas del medidor programadas o en los cálculos proporcionados por la EDU o la NGDU. Las partes acuerdan que aceptarán, a los fines de contabilizar la electricidad o el gas natural entregados en virtud de este Contrato, la cantidad, la calidad y las medidas determinadas por la EDU o la NGDU. Se cobrará una tarifa de veinte dólares ($20) por los cheques devueltos.
  5. TITULARIDAD DEL SERVICIO E IMPUESTOS. En virtud de este Contrato, la titularidad de la electricidad se transferirá de Residents Energy a usted antes de que se la entregue a la EDU, y la titularidad del gas se transferirá de Residents Energy a usted fuera del estado de Ohio. Nuestro precio no incluye los impuestos a las ventas que puedan aplicarse, y estos impuestos suelen aparecer como un concepto separado en la factura. Usted deberá rembolsar a Residents Energy los impuestos a las ventas o de otro tipo, sin importar la denominación que tengan, que se apliquen por la venta o el transporte de electricidad o gas natural, a menos que, antes de la firma de este Contrato, usted nos haya proporcionado algún certificado válido de exención impositiva.
  6. PLAZO; RENOVACIONES; RESCISIÓN. Para el producto de tarifa variable, este Contrato regirá a partir de la fecha en que la EDU o la NGDU considere efectiva la inscripción del Cliente en Residents Energy, lo cual demorará aproximadamente de 15 a 45 días dependiendo de la próxima lectura de su medidor, y se renovará mensualmente con una tarifa variable, hasta que el Cliente o Residents Energy rescinda este Contrato mediante el envío a la otra parte de un aviso de rescisión con 30 días de anticipación. En el caso de que se realice dicho aviso, la EDU o la NGDU completará la rescisión en la próxima fecha disponible, de conformidad con sus reglas.
    Para el producto de tarifa fija (SmartBudget), este Contrato regirá a partir de la fecha en que la EDU o la NGDU considere efectiva la inscripción del Cliente en Residents Energy, lo cual demorará aproximadamente de 15 a 45 días dependiendo de la próxima lectura de su medidor y continuará vigente durante los siguientes 12 ciclos de facturación (“Plazo inicial”). Al finalizar el Plazo inicial, este Contrato se renovará automáticamente por plazos de renovación sucesivos (cada uno llamado “Plazo de renovación”) sin necesidad de obtener el consentimiento explícito del Cliente. Si Residents Energy no desea ofrecerle al Cliente otro plan de tarifa fija luego del Plazo inicial (o cualquier Plazo de renovación siguiente), este Contrato se renovará, sin aviso, automática y mensualmente con una tarifa variable que fluctuará como se describe en la Sección “3” anterior. Si Residents Energy desea ofrecerle al Cliente otro plan de tarifa fija, entonces Residents Energy le avisará por escrito, con una anticipación de por lo menos 45 días, pero no más de 90 días, antes del vencimiento del Plazo inicial (o cualquier Plazo de renovación siguiente), respecto a la duración del próximo plazo, la tarifa fija que se aplicará durante el próximo plazo y cualquier otra modificación que se realice a los términos y condiciones del Contrato para el próximo plazo. Dichos cambios se aplicarán durante el próximo plazo, a menos que el Cliente deje sin efecto explícitamente el Contrato antes del vencimiento del plazo vigente.
    Residents Energy puede rescindir este Contrato mediante aviso previo por escrito enviado al Cliente al menos catorce (14) días antes de la fecha de rescisión si el Cliente incumple el pago de una factura o cualquier otro arreglo de pago acordado. Este Contrato se rescindirá de manera automática, para las cuentas generadas por este Acuerdo, si (i) la ubicación del servicio requerido no recibe las prestaciones de parte de la EDU o la NGDU o (ii) Residents Energy devuelve las cuentas del Cliente a los servicios aplicables según las normativas tarifarias de la EDU o la NGDU (siempre y cuando Residents Energy tenga permitido hacerlo en virtud de los términos de este Contrato). Si el Cliente decide volver a la EDU o la NGDU, no se garantiza que las tarifas, términos y condiciones sean los mismos que se aplican a otros clientes que reciben servicios de la EDU o la NGDU. Si, a causa de cambios en las condiciones de mercado, Residents Energy desea reducir el precio que paga el Cliente por cada CCF de gas natural en virtud de este Contrato, puede hacerlo sin el consentimiento del Cliente, siempre y cuando no existan otras modificaciones en los términos y condiciones de este Contrato.
  7. CESIÓN. Residents Energy podrá ceder o transferir los derechos y obligaciones que le corresponden en virtud de este Contrato luego de informarle sobre esa cesión o transferencia por escrito. Usted no podrá ceder ni transferir los derechos y las obligaciones que le corresponden conforme este Contrato.
  8. LEY APLICABLE. Esto Contrato estará regido por las leyes del estado de Ohio y se interpretará de acuerdo con dichas leyes, independientemente de las discrepancias que existieran entre las disposiciones de la ley.
  9. SIN GARANTÍAS. El Cliente reconoce y acepta que este Contrato no otorga ni pretende generar garantías, obligaciones o recursos, ya sean expresos, implícitos o contemplados por la ley, excepto aquellos establecidos expresamente en el presente. Además, Residents Energy específicamente niega cualquier otra garantía, expresa o implícita, incluida la garantía de comercialización o idoneidad para un fin o uso determinados.
  10. DIVISIBILIDAD. Si cualquier parte del presente Contrato fuera declarada nula por cualquier motivo, la validez de las demás disposiciones del Contrato no se verá afectada, ya que seguirán teniendo plena vigencia como si la parte declarada nula no hubiera sido incluida en el Contrato al momento de suscribirlo.
  11. FUERZA MAYOR. Residents Energy hará los esfuerzos comercialmente razonables para proporcionarle electricidad o gas natural en virtud del presente, pero no garantiza un suministro continuo de electricidad o gas natural al Cliente. Es posible que ciertas causas y eventos fuera del control de Residents Energy (“Eventos de fuerza mayor”) produzcan interrupciones en el servicio. Residents Energy no será responsable por las interrupciones causadas por un Evento de fuerza mayor ni por los daños y perjuicios provocados por los Eventos de fuerza mayor. Los Eventos de fuerza mayor incluyen hechos fortuitos, incendios, inundaciones, tormentas, actos de terrorismo, guerra, disturbios civiles, actos de cualquier autoridad gubernamental, accidentes, paros, problemas o controversias laborales, trabajo de mantenimiento requerido, incapacidad para acceder al sistema de la empresa de distribución local, incumplimiento por parte de la EDU o la NGDU (como un corte de energía en sus instalaciones eléctricas) o cualquier otra causa fuera del control de Residents Energy.
  12. LIMITACIÓN DE RESPONSABILIDAD. En ningún caso Residents Energy o el Cliente serán responsables para con el otro o ante terceros por daños indirectos, incidentales, emergentes, punitivos, derivados o especiales, incluidos, entre otros, daños por lucro cesante o pérdida de ventajas, ahorros o ingresos de cualquier tipo, o por incrementos en los costos de operación, independientemente de que Residents Energy o el Cliente hayan sido informados de la posibilidad de que se produjeran dichos daños. La responsabilidad de Residents Energy y los recursos exclusivos del Cliente contra Residents Energy por cualquier daño producido por corte, defecto o falla del servicio serán los indicados en las disposiciones de rescisión establecidas anteriormente en la Sección 6. La responsabilidad de Residents Energy por las demás reclamaciones relativas a cualquier servicio o a este Contrato, cuando no se encuentre limitada por otra disposición del presente, se limitará a los daños directos comprobados que no excedan, por reclamación (o el total de reclamaciones durante cualquier período de 12 meses), el total neto de los pagos realizados por el Cliente por el servicio aplicable durante los 12 meses anteriores al mes en que se produjo el daño.
  13. INDEMNIZACIÓN. El Cliente indemnizará a Residents Energy por cualquier responsabilidad que surja del incumplimiento de este Contrato por parte del Cliente y por los daños o las lesiones producidos por la electricidad o el gas natural luego de su entrega a la residencia o sede comercial del Cliente, según corresponda.
  14. Resolución de controversias. El Cliente podrá contactarse directamente con Residents Energy para resolver una controversia relacionada con la facturación o un problema con el servicio. El Cliente e Residents Energy intentarán resolver la controversia o el problema de buena fe. Todas las controversias respecto a la transmisión, la distribución, los cortes de energía y las facturas de la EDU o la NGDU deben dirigirse a la EDU o la NGDU. Si la reclamación no se resuelve luego de contactarse con Residents Energy o con la EDU o NGDU o si quiere obtener información general acerca de los servicios públicos, los clientes de residencias o empresariales pueden contactarse con la Comisión de Servicios Públicos de OHIO (“PUCO”) para obtener asistencia llamando al 1-800-686-7826 (línea gratuita) de 8:00 a. m. a 5:00 p. m. durante los días de la semana o ingresando a http://www.puco.ohio.gov. Los clientes con deficiencias o dificultades en el habla o la audición pueden contactarse con la PUCO llamando al 7-1-1 (servicio de retransmisión de Ohio). El Consejo de Consumidores de Ohio (“OCC”) representa a los clientes residenciales de servicios públicos ante la PUCO. Puede contactarse con el OCC llamando al 1-877-742-5622 (línea gratuita) de 8:00 a. m. a 5:00 p. m. durante los días de la semana, o ingresando a http://pickocc.org.
  15. MODIFICACIÓN. Residents Energy puede agregar complementar o modificar las disposiciones de este Contrato luego de enviar un aviso por escrito al Cliente al menos 30 días antes de las modificaciones. El contrato modificado remplazará a cualquier contrato anterior existente entre el Cliente e Residents Energy. Una vez recibido el aviso por escrito establecido en esta Sección, el Cliente podrá rescindir este Contrato en cualquier momento antes del comienzo del siguiente ciclo de facturación mediante aviso por escrito a Residents Energy.
  16. PROTECCIÓN DE LOS DERECHOS DEL CLIENTE. Residents Energy por el presente deja constancia de que sus servicios se rigen por los términos de este Contrato, las normas y regulaciones emitidas por la EDU o la NGDU y la PUCO. La PUCO seguirá regulando las funciones de transmisión y distribución de la EDU o la NGDU. El servicio de electricidad solo puede ser desconectado por la EDU y únicamente en cumplimiento de las normas establecidas por la PUCO. El servicio de gas natural solo puede ser desconectado por la NGDU y únicamente en cumplimiento de las normas establecidas por la PUCO.
  17. INFORMACIÓN DE CONTACTO. Si tiene preguntas acerca de estos términos y condiciones o el servicio que contrató de Residents Energy, debe enviarlas por escrito a Residents Energy, LLC., PO Box 400, Jamestown, NY 14702. También puede comunicarse con Residents Energy llamando por teléfono al 1-888-828-7374(línea gratuita) de 9:00 a. m. a 5:00 p. m. (hora del este), o enviando un correo electrónico a contactus@residetnsenergy.com. Es responsabilidad del Cliente brindar a Residents Energy información de contacto actualizada, como número de teléfono y dirección de correo electrónico. El Cliente acepta recibir por correo electrónico todos los avisos, incluidos aquellos a los que se hace referencia en este Contrato.
  18. DERECHO DE RESCISIÓN. Recibirá un aviso de confirmación de parte de la EDU o la NGDU donde se confirma la transferencia de su servicio a Residents Energy. Servicio de electricidad. Podrá rescindir este Contrato, sin que se le apliquen multas por ello, dentro de los siete días hábiles a partir de la fecha del sello postal del aviso de confirmación enviado por la EDU. Para hacerlo deberá contactarse con la EDU. Servicio de gas natural. Podrá rescindir este Contrato, sin que se le apliquen multas por ello, dentro de los siete días hábiles a partir de la fecha del sello postal del aviso de confirmación enviado por la NGDU. Para hacerlo deberá contactarse con la NGDU. También podrá rescindir el Contrato llamando a Residents Energy al 1-888-828-7374 o enviando una carta a Residents Energy a PO Box 400, Jamestown, NY 14702, donde declare su deseo de rescindir el Contrato en virtud de su derecho de rescisión dentro de los siete días.
  19. REUBICACIÓN. Si un cliente del servicio de electricidad se muda fuera de las áreas de servicio de Residents Energy o de la EDU, o a un área donde Residents Energy cobra un precio diferente, dicho cliente podrá rescindir este Contrato para las cuentas de electricidad, sin que se le apliquen multas por ello, mediante un aviso por escrito enviado 30 días antes a Residents Energy a PO Box 400, Jamestown, NY 14702. Si un cliente del servicio de gas natural se muda fuera de las áreas de servicio de Residents Energy o de la NGDU, este Contrato se extinguirá de manera automática para las cuentas de gas.
  20. MODIFICACIONES EN LAS LEYES. Si, en alguna fecha futura, se produjera una modificación en cualquier ley, orden, norma, regulación o normativa tarifaria aprobada por el estado que impidiera o prohibiera a Residents Energy respetar las disposiciones de este Contrato, cualquiera de las partes podrá rescindirlo sin multas. Si en el futuro se produjeran modificaciones en cualquier ley, orden, norma, regulación o normativa tarifaria aprobada por el estado, y dichas modificaciones afectaran los costos de Residents Energy relativos a la compra de la electricidad o el gas natural necesarios para proporcionar el servicio, Residents Energy podrá proponer nuevas disposiciones al Cliente para introducir modificaciones en estas cláusulas. Si el Cliente acepta las nuevas disposiciones, este Contrato seguirá vigente pero estará sujeto a dichas disposiciones. Si el Cliente no acepta las nuevas disposiciones, cualquiera de las partes podrá rescindir el Contrato, sin multas.
  21. CONTRATO COMPLETO. Este Contrato, junto con los formularios de inscripción y anexos y cualquier grabación de audio de verificación de terceros, constituye el contrato completo entre las partes, y sustituye a cualquier otro arreglo o declaración entre las partes con respecto a los asuntos aquí tratados.
  22. TARIFAS POR CAMBIO DE EMPRESA PROVEEDORA. La EDU o la NGDU podrán cobrarle al Cliente tarifas por cambio de empresa proveedora.
  23. HISTORIAL DE PAGO DEL CLIENTE. El Cliente tiene derecho a solicitar, a la empresa minorista competitiva proveedora de electricidad o gas natural, su historial de pago correspondiente a períodos de hasta veinticuatro meses; podrá efectuar dicha solicitud sin cargo dos veces en un período de doce meses.
  24. INFORMACIÓN AMBIENTAL. Podrá encontrar información acerca de las características ambientales y la combinación aproximada de recursos de generación de los suministros de energía de Residents Energy en https://residentsenergy.com/faq/terms-and-conditions.

OH Dual Commodity Variable And Fixed Rate With ETF (SP)

RESIDENTS ENERGY, LLC – Términos y condiciones para Ohio – V.09012017 – ETF

  1. CONTRATO DE COMPRA Y VENTA DE ENERGÍA. Residents Energy, LLC. (“Residents Energy”) proporcionará servicios minoristas de electricidad o de gas natural competitivos y se compromete a vender la cantidad de electricidad o gas natural necesaria para satisfacer sus necesidades, según lo estimado por Residents Energy sobre la base de los datos de consumo obtenidos por Residents Energy o el cronograma de entrega de la empresa de servicios de distribución de electricidad (“EDU”) o de la empresa de servicios de distribución de gas natural (“NGDU”), y usted (“Cliente”) se compromete a comprar y aceptar dicha cantidad de electricidad o gas natural, de conformidad con los términos y condiciones del presente (este “Contrato”). Residents Energy no está afiliada a la EDU ni la NGDU, ni las representa.
  2. AUTORIZACIÓN PARA DIVULGACIÓN DE INFORMACIÓN. Por el presente, el Cliente autoriza a la EDU o la NGDU a divulgar a Residents Energy información detallada respecto a la cuenta del Cliente, como, número de cuenta, número de medidor, historial de consumo, factores determinantes de facturación, historial de pago, información crediticia, condición de recepción de asistencia pública y participación en programas de descuentos en empresas de servicios públicos para personas con bajos ingresos, entre otros; asimismo, el Cliente autoriza a Residents Energy a obtener la información de la EDU o la NGDU y a analizar dicha información. Residents Energy puede utilizar esta información para determinar si comenzará a proporcionar servicios de suministro de energía al Cliente o si continuará haciéndolo. La suscripción de este Contrato por parte del Cliente constituirá la autorización de aquel para divulgar esta información a Residents Energy. Esta autorización tendrá vigencia durante el Plazo inicial de este Contrato y cualquier renovación posterior. El Cliente puede rescindir esta autorización en cualquier momento enviando un aviso por escrito al respecto a Residents Energy o llamando a Residents Energy al 1-888-828-7374. Residents Energy se reserva el derecho a rescindir este Contrato en el caso de que el Cliente anule la autorización.
    Se prohíbe a Residents Energy divulgar el número de seguro social y los números de cuenta del Cliente sin el consentimiento del Cliente, a menos que sea para las cobranzas y los informes crediticios realizados por Residents Energy, la participación en programas financiados por el fondo de servicio universal y la cesión del Contrato del Cliente a otra empresa minorista competitiva.
  3. PRECIO. Para cada ciclo de facturación mensual, el precio de la electricidad o el gas natural suministrados en virtud de este Contrato se calculará multiplicando (i) la tarifa fija o variable acordada para la electricidad o el gas natural por (ii) la cantidad consumida de electricidad o gas natural, según lo determinado por las lecturas reales del medidor o el cálculo estimado realizados por la EDU o la NGDU. Si eligió un producto de electricidad de tarifa variable, la tarifa de la electricidad que se suministre de conformidad con este Contrato fluctuará, a la entera discreción de Residents Energy. Al establecer las tarifas, Residents Energy tendrá en cuenta diversos factores, incluidos, entre otros, las condiciones vigentes del mercado de electricidad al por mayor de PJM, el costo de obtención de electricidad de todas las fuentes, los costos de capacidad, los costos de liquidación, los costos de servicios auxiliares, los costos de cobertura, los costos de compensación, los costos por pérdida en la transmisión, los costos asociados con el cumplimiento de cualquier norma de cartera de energía renovable, los gastos y márgenes de Residents Energy, y todos los impuestos, tasas o contribuciones tributarias aplicables. En cualquier mes, la tarifa puede ser superior o inferior a la tarifa de la EDU. No hay un límite máximo para la tarifa. Si eligió un producto de gas natural de tarifa variable, la tarifa por el gas natural que se suministre de conformidad con este Contrato fluctuará, a la entera discreción de Residents Energy. Al establecer las tarifas, Residents Energy tendrá en cuenta varios factores, incluidos, a título enunciativo pero no taxativo, las condiciones vigentes de la Bolsa Mercantil de Nueva York (“NYMEX”), el costo mayorista del gas natural, los costos por capacidad, los costos de almacenamiento, los costos de compensación, los costos de transporte del gas hasta el punto de entrega, los gastos y márgenes de Residents Energy, y todos los impuestos, tasas o contribuciones tributarias aplicables. En cualquier mes, la tarifa puede ser superior o inferior a la tarifa de la NGDU. No hay un límite máximo para la tarifa.
    Si eligió un producto de electricidad o gas natural de tarifa fija (SmartBudget), la tarifa por la electricidad o el gas natural que se suministre de conformidad con este Contrato durante el Plazo inicial será _____________ por cada kWh de electricidad o ___________ por cada CCF de gas natural, más todo impuesto aplicable, y comenzará el primer día que Residents Energy le preste servicios y continuará en todas las facturas emitidas dentro de los 12 meses posteriores a dicha fecha. La tarifa de electricidad o gas natural, sea esta fija o variable, no incluye los cargos y las tasas de la EDU o la NGDU.
    Programas de Reembolso: De vez en cuando Residents Energy puede ofrecer un programa de reembolso para nuevos clientes que se inscriban con Residents Energy y mantengan cuentas activas con Residents Energy durante un periodo de tiempo especificado. Para ser elegible para obtener un reembolso bajo cualquier programa de reembolso, el Cliente tendrá 60 días para completar un proceso de validación de acuerdo con las instrucciones que se proporcionaran al Cliente. El cliente también tendrá que ser un cliente activo de Residents Energy, en buen estado, en el momento en que el reembolso será emitido para calificar para el reembolso. Los importes de reembolso que aparecen en los materiales de publicidad de Residents Energy o presentados oralmente a clientes potenciales son meramente ejemplos de cantidades de reembolso que los clientes podrían ser elegibles para recibir. El monto real de cualquier reembolso será calculado por referencia al uso real del Cliente durante el término de este Acuerdo, que puede variar sustancialmente de cualquier estimación proporcionada. Cualquier reembolso obtenido por el Cliente se enviará al Cliente en la dirección proporcionada por el Cliente durante el proceso de validación. Los reembolsos pueden ser emitidos en una variedad de formas incluyendo, pero no limitado a, cheques, tarjetas de valor almacenado, o tarjetas de regalo electrónicas. Tarjetas de valor almacenado y tarjetas de regalo electrónicas serán emitidas por un banco emisor, de conformidad con una relación directa entre cliente y el banco emisor, y sujeto a los términos y condiciones para el titular de la tarjeta. Tarjetas de valor y tarjetas de regalo electrónicas se expiran 6 meses de la emisión.
    Opción de suministro verde. Si optó por un producto de electricidad de tarifa variable y la opción de suministro verde, su tarifa por la electricidad suministrada será la tarifa variable de Residents Energy más un “adicional” de hasta 3 centavos por kWh. Si desea cancelar la opción de suministro verde, llame a Residents Energy al 1-888-828-7374. Si eligió un producto de tarifa fija (SmartBudget) con la opción de suministro verde, ya no se aplicará si la cuenta se renueva a una tarifa variable conforme a la Sección “6” de más adelante.
  4. FACTURACIÓN Y PAGO. Usualmente recibirá una factura cada mes, la cual será emitida por la EDU o la NGDU, o por Residents Energy sí así lo indican usted o la EDU o la NGDU. Excepto disposición contraria en el presente, los términos relativos a los pagos se rigen por los términos de la EDU o las normativas tarifarias de la NGDU si el emisor de la factura es la EDU o la NGDU. La EDU o la NGDU puede ofrecer una opción de facturación por presupuesto que incluya la parte de la factura de Residents Energy. El incumplimiento de los pagos por cargos de servicios públicos de electricidad o gas natural puede resultar en la desconexión del servicio, de conformidad con las normativas tarifarias de la EDU o la NGDU. Si Residents Energy emite la factura, el pago del monto total facturado tiene vencimiento veinticinco (25) días después de la fecha de envío de la factura. Los pagos atrasados o los saldos de pagos parciales estarán sujetos a cargos por cobro o costas y honorarios legales razonables, según lo permita la ley. Todas las cuentas impagas pueden derivarse a una agencia de cobro, de acuerdo con la ley de Ohio. Su factura se basará en las lecturas del medidor programadas o en los cálculos proporcionados por la EDU o la NGDU. Las partes acuerdan que aceptarán, a los fines de contabilizar la electricidad o el gas natural entregados en virtud de este Contrato, la cantidad, la calidad y las medidas determinadas por la EDU o la NGDU. Se cobrará una tarifa de veinte dólares ($20) por los cheques devueltos.
  5. TITULARIDAD DEL SERVICIO E IMPUESTOS. En virtud de este Contrato, la titularidad de la electricidad se transferirá de Residents Energy a usted antes de que se la entregue a la EDU, y la titularidad del gas se transferirá de Residents Energy a usted fuera del estado de Ohio. Nuestro precio no incluye los impuestos a las ventas que puedan aplicarse, y estos impuestos suelen aparecer como un concepto separado en la factura. Usted deberá rembolsar a Residents Energy los impuestos a las ventas o de otro tipo, sin importar la denominación que tengan, que se apliquen por la venta o el transporte de electricidad o gas natural, a menos que, antes de la firma de este Contrato, usted nos haya proporcionado algún certificado válido de exención impositiva.
  6. PLAZO; RENOVACIONES; RESCISIÓN; CARGOS POR CANCELACIÓN ANTICIPADA. Para el producto de tarifa variable, este Contrato regirá a partir de la fecha en que la EDU o la NGDU considere efectiva la inscripción del Cliente en Residents Energy, lo cual demorará aproximadamente de 15 a 45 días dependiendo de la próxima lectura de su medidor, y se renovará mensualmente con una tarifa variable, hasta que el Cliente o Residents Energy rescinda este Contrato mediante el envío a la otra parte de un aviso de rescisión con 30 días de anticipación. En el caso de que se realice dicho aviso, la EDU o la NGDU completará la rescisión en la próxima fecha disponible, de conformidad con sus reglas. No se aplican cargos por cancelación anticipada de un contrato de tarifa variable.
    Para el producto de tarifa fija (SmartBudget), este Contrato regirá a partir de la fecha en que la EDU o la NGDU considere efectiva la inscripción del Cliente en Residents Energy, lo cual demorará aproximadamente de 15 a 45 días dependiendo de la próxima lectura de su medidor y continuará vigente durante los siguientes 12 ciclos de facturación (“Plazo inicial”). Al finalizar el Plazo inicial, este Contrato se renovará automáticamente por plazos de renovación sucesivos (cada uno llamado “Plazo de renovación”) sin necesidad de obtener el consentimiento explícito del Cliente. Si Residents Energy no desea ofrecerle al Cliente otro plan de tarifa fija luego del Plazo inicial (o cualquier Plazo de renovación siguiente), este Contrato se renovará, sin aviso, automática y mensualmente con una tarifa variable que fluctuará como se describe en la Sección “3” anterior. Si Residents Energy desea ofrecerle al Cliente otro plan de tarifa fija, entonces Residents Energy le avisará por escrito, con una anticipación de por lo menos 45 días, pero no más de 90 días, antes del vencimiento del Plazo inicial (o cualquier Plazo de renovación siguiente), respecto a la duración del próximo plazo, la tarifa fija que se aplicará durante el próximo plazo y cualquier otra modificación que se realice a los términos y condiciones del Contrato para el próximo plazo. Dichos cambios se aplicarán durante el próximo plazo, a menos que el Cliente deje sin efecto explícitamente el Contrato antes del vencimiento del plazo vigente. Si el Cliente rescinde este Contrato durante el Plazo inicial o si Residents Energy deja este Contrato sin efecto por incumplimiento del Cliente, el Cliente le pagará a Residents Energy, además de cualquier otro cargo aplicable, un cargo por cancelación anticipada, equivalente a $10.00 por cada mes restante en el Plazo inicial multiplicado por el Valor de RCE (como se define a continuación) de la cuenta. [El consumo relativo de las cuentas de energía se mide en equivalentes de cliente residencial (“RCE”). En el caso de la electricidad, un RCE representa un consumo anual de 10,000 kWh. En el caso del gas natural, un RCE representa un consumo anual de 1,000 termias. Residents Energy utiliza un RCE como la medida base de medida y asigna un “Valor de RCE” a la cuenta de cada cliente sobre la base del historial de consumo de la cuenta y otros factores relevantes]. Las partes reconocen y aceptan que es difícil evaluar los daños reales que Residents Energy sufrirá como consecuencia de la cancelación anticipada o el incumplimiento del Contrato por parte del Cliente, y que el cargo por cancelación anticipada aquí descrito constituye un cálculo razonable de dichos daños y representa daños líquidos y determinados, no una multa.
    Residents Energy puede rescindir este Contrato mediante aviso previo por escrito enviado al Cliente al menos catorce (14) días antes de la fecha de rescisión si el Cliente incumple el pago de una factura o cualquier otro arreglo de pago acordado. Este Contrato se rescindirá de manera automática, para las cuentas generadas por este Acuerdo, si (i) la ubicación del servicio requerido no recibe las prestaciones de parte de la EDU o la NGDU o (ii) Residents Energy devuelve las cuentas del Cliente a los servicios aplicables según las normativas tarifarias de la EDU o la NGDU (siempre y cuando Residents Energy tenga permitido hacerlo en virtud de los términos de este Contrato). Si el Cliente decide volver a la EDU o la NGDU, no se garantiza que las tarifas, términos y condiciones sean los mismos que se aplican a otros clientes que reciben servicios de la EDU o la NGDU. Si, a causa de cambios en las condiciones de mercado, Residents Energy desea reducir el precio que paga el Cliente por cada CCF de gas natural en virtud de este Contrato, puede hacerlo sin el consentimiento del Cliente, siempre y cuando no existan otras modificaciones en los términos y condiciones de este Contrato.
  7. CESIÓN. Residents Energy podrá ceder o transferir los derechos y obligaciones que le corresponden en virtud de este Contrato luego de informarle sobre esa cesión o transferencia por escrito. Usted no podrá ceder ni transferir los derechos y las obligaciones que le corresponden conforme este Contrato.
  8. LEY APLICABLE. Esto Contrato estará regido por las leyes del estado de Ohio y se interpretará de acuerdo con dichas leyes, independientemente de las discrepancias que existieran entre las disposiciones de la ley.
  9. SIN GARANTÍAS. El Cliente reconoce y acepta que este Contrato no otorga ni pretende generar garantías, obligaciones o recursos, ya sean expresos, implícitos o contemplados por la ley, excepto aquellos establecidos expresamente en el presente. Además, Residents Energy específicamente niega cualquier otra garantía, expresa o implícita, incluida la garantía de comercialización o idoneidad para un fin o uso determinados.
  10. DIVISIBILIDAD. Si cualquier parte del presente Contrato fuera declarada nula por cualquier motivo, la validez de las demás disposiciones del Contrato no se verá afectada, ya que seguirán teniendo plena vigencia como si la parte declarada nula no hubiera sido incluida en el Contrato al momento de suscribirlo.
  11. FUERZA MAYOR. Residents Energy hará los esfuerzos comercialmente razonables para proporcionarle electricidad o gas natural en virtud del presente, pero no garantiza un suministro continuo de electricidad o gas natural al Cliente. Es posible que ciertas causas y eventos fuera del control de Residents Energy (“Eventos de fuerza mayor”) produzcan interrupciones en el servicio. Residents Energy no será responsable por las interrupciones causadas por un Evento de fuerza mayor ni por los daños y perjuicios provocados por los Eventos de fuerza mayor. Los Eventos de fuerza mayor incluyen hechos fortuitos, incendios, inundaciones, tormentas, actos de terrorismo, guerra, disturbios civiles, actos de cualquier autoridad gubernamental, accidentes, paros, problemas o controversias laborales, trabajo de mantenimiento requerido, incapacidad para acceder al sistema de la empresa de distribución local, incumplimiento por parte de la EDU o la NGDU (como un corte de energía en sus instalaciones eléctricas) o cualquier otra causa fuera del control de Residents Energy.
  12. LIMITACIÓN DE RESPONSABILIDAD. En ningún caso Residents Energy o el Cliente serán responsables para con el otro o ante terceros por daños indirectos, incidentales, emergentes, punitivos, derivados o especiales, incluidos, entre otros, daños por lucro cesante o pérdida de ventajas, ahorros o ingresos de cualquier tipo, o por incrementos en los costos de operación, independientemente de que Residents Energy o el Cliente hayan sido informados de la posibilidad de que se produjeran dichos daños. La responsabilidad de Residents Energy y los recursos exclusivos del Cliente contra Residents Energy por cualquier daño producido por corte, defecto o falla del servicio serán los indicados en las disposiciones de rescisión establecidas anteriormente en la Sección 6. La responsabilidad de Residents Energy por las demás reclamaciones relativas a cualquier servicio o a este Contrato, cuando no se encuentre limitada por otra disposición del presente, se limitará a los daños directos comprobados que no excedan, por reclamación (o el total de reclamaciones durante cualquier período de 12 meses), el total neto de los pagos realizados por el Cliente por el servicio aplicable durante los 12 meses anteriores al mes en que se produjo el daño.
  13. INDEMNIZACIÓN. El Cliente indemnizará a Residents Energy por cualquier responsabilidad que surja del incumplimiento de este Contrato por parte del Cliente y por los daños o las lesiones producidos por la electricidad o el gas natural luego de su entrega a la residencia o sede comercial del Cliente, según corresponda.
  14. Resolución de controversias. El Cliente podrá contactarse directamente con Residents Energy para resolver una controversia relacionada con la facturación o un problema con el servicio. El Cliente e Residents Energy intentarán resolver la controversia o el problema de buena fe. Todas las controversias respecto a la transmisión, la distribución, los cortes de energía y las facturas de la EDU o la NGDU deben dirigirse a la EDU o la NGDU. Si la reclamación no se resuelve luego de contactarse con Residents Energy o con la EDU o NGDU o si quiere obtener información general acerca de los servicios públicos, los clientes de residencias o empresariales pueden contactarse con la Comisión de Servicios Públicos de OHIO (“PUCO”) para obtener asistencia llamando al 1-800-686-7826 (línea gratuita) de 8:00 a. m. a 5:00 p. m. durante los días de la semana o ingresando a http://www.puco.ohio.gov. Los clientes con deficiencias o dificultades en el habla o la audición pueden contactarse con la PUCO llamando al 7-1-1 (servicio de retransmisión de Ohio). El Consejo de Consumidores de Ohio (“OCC”) representa a los clientes residenciales de servicios públicos ante la PUCO. Puede contactarse con el OCC llamando al 1-877-742-5622 (línea gratuita) de 8:00 a. m. a 5:00 p. m. durante los días de la semana, o ingresando a http://pickocc.org.
  15. MODIFICACIÓN. Residents Energy puede agregar complementar o modificar las disposiciones de este Contrato luego de enviar un aviso por escrito al Cliente al menos 30 días antes de las modificaciones. El contrato modificado remplazará a cualquier contrato anterior existente entre el Cliente e Residents Energy. Una vez recibido el aviso por escrito establecido en esta Sección, el Cliente podrá rescindir este Contrato en cualquier momento antes del comienzo del siguiente ciclo de facturación mediante aviso por escrito a Residents Energy.
  16. PROTECCIÓN DE LOS DERECHOS DEL CLIENTE. Residents Energy por el presente deja constancia de que sus servicios se rigen por los términos de este Contrato, las normas y regulaciones emitidas por la EDU o la NGDU y la PUCO. La PUCO seguirá regulando las funciones de transmisión y distribución de la EDU o la NGDU. El servicio de electricidad solo puede ser desconectado por la EDU y únicamente en cumplimiento de las normas establecidas por la PUCO. El servicio de gas natural solo puede ser desconectado por la NGDU y únicamente en cumplimiento de las normas establecidas por la PUCO.
  17. INFORMACIÓN DE CONTACTO. Si tiene preguntas acerca de estos términos y condiciones o el servicio que contrató de Residents Energy, debe enviarlas por escrito a Residents Energy, Inc., PO Box 400, Jamestown, NY 14702. También puede comunicarse con Residents Energy llamando por teléfono al 1-888-828-7374 (línea gratuita) de 9:00 a. m. a 5:00 p. m. (hora del este), o enviando un correo electrónico a contactus@residentsenergy.com. Es responsabilidad del Cliente brindar a Residents Energy información de contacto actualizada, como número de teléfono y dirección de correo electrónico. El Cliente acepta recibir por correo electrónico todos los avisos, incluidos aquellos a los que se hace referencia en este Contrato.
  18. DERECHO DE RESCISIÓN. Recibirá un aviso de confirmación de parte de la EDU o la NGDU donde se confirma la transferencia de su servicio a Residents Energy. Servicio de electricidad. Podrá rescindir este Contrato, sin que se le apliquen multas por ello, dentro de los siete días hábiles a partir de la fecha del sello postal del aviso de confirmación enviado por la EDU. Para hacerlo deberá contactarse con la EDU. Servicio de gas natural. Podrá rescindir este Contrato, sin que se le apliquen multas por ello, dentro de los siete días hábiles a partir de la fecha del sello postal del aviso de confirmación enviado por la NGDU. Para hacerlo deberá contactarse con la NGDU. También podrá rescindir el Contrato llamando a Residents Energy al 1-888-828-7374 o enviando una carta a Residents Energy a PO Box 400, Jamestown, NY 14702, donde declare su deseo de rescindir el Contrato en virtud de su derecho de rescisión dentro de los siete días.
  19. REUBICACIÓN. Si un cliente del servicio de electricidad se muda fuera de las áreas de servicio de Residents Energy o de la EDU, o a un área donde Residents Energy cobra un precio diferente, dicho cliente podrá rescindir este Contrato para las cuentas de electricidad, sin que se le apliquen multas por ello, mediante un aviso por escrito enviado 30 días antes a Residents Energy a PO Box 400, Jamestown, NY 14702. Si un cliente del servicio de gas natural se muda fuera de las áreas de servicio de Residents Energy o de la NGDU, este Contrato se extinguirá de manera automática para las cuentas de gas.
  20. MODIFICACIONES EN LAS LEYES. Si, en alguna fecha futura, se produjera una modificación en cualquier ley, orden, norma, regulación o normativa tarifaria aprobada por el estado que impidiera o prohibiera a Residents Energy respetar las disposiciones de este Contrato, cualquiera de las partes podrá rescindirlo sin multas. Si en el futuro se produjeran modificaciones en cualquier ley, orden, norma, regulación o normativa tarifaria aprobada por el estado, y dichas modificaciones afectaran los costos de Residents Energy relativos a la compra de la electricidad o el gas natural necesarios para proporcionar el servicio, Residents Energy podrá proponer nuevas disposiciones al Cliente para introducir modificaciones en estas cláusulas. Si el Cliente acepta las nuevas disposiciones, este Contrato seguirá vigente pero estará sujeto a dichas disposiciones. Si el Cliente no acepta las nuevas disposiciones, cualquiera de las partes podrá rescindir el Contrato, sin multas.
  21. CONTRATO COMPLETO. Este Contrato, junto con los formularios de inscripción y anexos y cualquier grabación de audio de verificación de terceros, constituye el contrato completo entre las partes, y sustituye a cualquier otro arreglo o declaración entre las partes con respecto a los asuntos aquí tratados.
  22. TARIFAS POR CAMBIO DE EMPRESA PROVEEDORA. La EDU o la NGDU podrán cobrarle al Cliente tarifas por cambio de empresa proveedora.
  23. HISTORIAL DE PAGO DEL CLIENTE. El Cliente tiene derecho a solicitar, a la empresa minorista competitiva proveedora de electricidad o gas natural, su historial de pago correspondiente a períodos de hasta veinticuatro meses; podrá efectuar dicha solicitud sin cargo dos veces en un período de doce meses.
  24. INFORMACIÓN AMBIENTAL. Podrá encontrar información acerca de las características ambientales y la combinación aproximada de recursos de generación de los suministros de energía de Residents Energy en https://residentsenergy.com/faq/terms-and-conditions.

OH Dual Commodity Variable And Fixed Rate With No ETF (EN)

RESIDENTS ENERGY, LLC – Ohio Terms and Conditions – V.09012017

  1. AGREEMENT TO SELL AND PURCHASE ENERGY. Residents Energy, LLC (“Residents Energy”) will provide competitive retail electric service and/or competitive retail natural gas service to you and agrees to sell, and you (also referred to herein as “Customer”), agree to purchase and accept, the quantity of electricity and/or natural gas necessary to meet your requirements, as estimated by Residents Energy based upon consumption data obtained by Residents Energy or the delivery schedule of the electric distribution utility (“EDU”) or natural gas distribution utility (“NGDU”), subject to the terms and conditions contained herein (this “Agreement”). Residents Energy is not affiliated with, and does not represent, the EDU or NGDU.
  2. INFORMATION RELEASE AUTHORIZATION. Customer hereby authorizes the EDU and/or NGDU to release to Residents Energy, and authorizes Residents Energy to obtain from the EDU and/or NGDU and review, detailed information regarding Customer’s account including, but not limited to: account number; meter number; consumption history; billing determinants; payment history; credit information; public assistance status; and participation in utility low income discount programs. This information may be used by Residents Energy to determine whether it will commence and/or continue to provide energy supply service to Customer. Customer’s execution of this Agreement shall constitute authorization for the release of this information to Residents Energy. This authorization will remain in effect during the Initial Term of this Agreement and any renewal thereof. Customer may rescind this authorization at any time by providing written notice thereof to Residents Energy or calling Residents Energy at 1.888.828.7374. Residents Energy reserves the right to cancel this Agreement in the event Customer rescinds the authorization.

Residents Energy is prohibited from disclosing Customer’s social security number and/or account number(s) without Customer’s consent except for Residents Energy’s own collections and credit reporting, participation in programs funded by the universal service fund, or assigning a Customer contract to another competitive retail provider.

  1. PRICE. For each monthly billing cycle, the price for the electricity and/or natural gas supplied pursuant to this Agreement will be calculated by multiplying (i) the agreed-upon variable or fixed rate for the electricity and/or natural gas, by (ii) the amount of electricity and/or natural gas consumed, as determined by the EDU/NGDU’s actual or estimated meter reads. If you have chosen a Variable Rate (ResiFlex) electric product, the rate for the electricity supplied pursuant to this Agreement will fluctuate at Residents Energy’s discretion. When setting rates, Residents Energy will consider numerous factors including, but not limited to, current conditions on the PJM wholesale electricity market, the cost of obtaining electricity from all sources, capacity costs, settlement costs, costs of ancillary services, hedging costs, balancing costs, line loss costs, costs to comply with any applicable Renewable Portfolio Standards, Residents Energy’s expenses and margins, and all applicable taxes, fees, or assessments. The rate may be higher or lower than the EDU’s rate in any particular month. There is no cap on the rate. If you have chosen a Variable Rate (ResiFlex) natural gas product, the rate for the natural gas supplied pursuant to this Agreement will fluctuate at Residents Energy’s discretion. When setting rates, Residents Energy will consider numerous factors including, but not limited to, current conditions on the NYMEX commodity exchange, the wholesale cost of natural gas, capacity costs, storage costs, balancing costs, cost of transportation of gas to the delivery point, Residents Energy’s expenses and margins and all applicable taxes, fees, or assessments. The rate may be higher or lower than the NGDU’s rate in any particular month. There is no cap on the rate.

If you have chosen a Fixed Rate (ResiSure) electric or natural gas product, the rate for the electricity and/or natural gas supplied pursuant to this Agreement during the Initial Term will be _____________ per kwh for electric and/or ___________ per ccf for natural gas, plus all applicable taxes, starting with your first date of service with Residents Energy and continuing for all bills issued within 12 months of that date. Your rate for electricity and/or natural gas, whether a variable rate or fixed rate, does not include the EDU’s and/or NGDU’s charges and fees.

Rebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.

Green Supply Option: If you have chosen a Variable Rate electric product and the Green Supply Option, your rate for the electricity supplied will be Residents Energy’s variable rate plus an “adder” of up to 3 cents per kWh. If you wish to cancel the Green Supply Option please call Residents Energy at 1.888.828.7374. If you have chosen a Fixed Rate (ResiSure) product with the Green Supply Option, the Option will no longer apply if the account renews on a variable rate pursuant to Section “6” below.

  1. BILLING AND PAYMENT. You will normally receive one bill each month issued by your EDU or NGDU, or by Residents Energy if directed by you or the EDU or NGDU. Unless otherwise provided herein, payment terms are governed by the terms of the EDU or NGDU’s tariff if the EDU or NGDU issues the bill. The EDU or NGDU may offer a budget-billing option which may include Residents Energy’s portion of the bill. Failure to pay for electric or natural gas utility charges may result in Customer’ service being disconnected in accordance with the EDU or NGDU’s tariff. If Residents Energy issues the bill, payment of the full amount billed is due twenty-five (25) days after the date the bill is mailed. Late payments or partial payment balances will be subject to collection fees and/or reasonable attorneys’ fees and court costs, as allowed by law. All accounts, which are overdue, may be referred to a collection agency consistent with Ohio law. Your bill will be based on scheduled meter readings and/or estimates provided by the EDU or NGDU. The parties agree to accept, for purposes of accounting for electricity and/or natural gas delivered under this Agreement, the quantity, quality, and measurement determined by the EDU or NGDU. A twenty-dollar ($20) fee will be charged for returned checks.
  2. TITLE AND TAXES. Under this Agreement, title to the electricity shall pass from Residents Energy to you prior to delivery to the EDU and title to gas shall pass from Residents Energy to you outside the State of Ohio. Our price does not include any sales taxes that may apply, and these taxes generally will appear as a separate item on your bill. You shall reimburse Residents Energy for sales or other taxes, however designated, imposed with respect to the sale or transportation of electricity or natural gas unless, prior to execution of this Agreement, you have given us a valid tax exemption certificate(s).
  3. TERM; RENEWALS; TERMINATION. For the Variable Rate (ResiFlex) product, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the EDU or NGDU, which shall be in approximately 15-45 days depending on your next meter reading and shall continue on a month-to-month basis with a variable rate until either Customer or Residents Energy cancels or terminates this Agreement by providing 30 days’ notice of termination to the other party. In the event such notice is given, the EDU or NGDU will complete the termination on the next available date in accordance with its rules.

For the Fixed Rate (ResiSure) product, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the EDU or NGDU, which shall be in approximately 15-45 days, depending on your next meter reading, and shall continue for 12 monthly billing cycles thereafter (“Initial Term”). Upon expiration of the Initial Term, this Agreement shall automatically renew for successive renewal terms (each, a “Renewal Term”) without the need for Customer’s affirmative consent. If Residents Energy does not wish to offer Customer another fixed rate plan following the Initial Term (or any subsequent Renewal Term), then this Agreement will automatically renew, without notice, on a month-to-month basis with a variable rate that will fluctuate as described in Section “3” above. If Residents Energy does wish to offer Customer another fixed rate plan, then Residents Energy will notify Customer in writing, at least 45, but not more than 90, days prior to the expiration of the Initial Term (or any subsequent Renewal Term), of the length of the next Term, the fixed rate that will apply during the next Term, and any other changes that will be made to the terms and conditions of the Agreement for the next Term. These changes will apply during the next Term unless Customer affirmatively terminates the Agreement prior to expiration of the then-current Term.

Residents Energy may terminate this Agreement with at least fourteen (14) calendar days’ written notice should Customer fail to pay a bill or fail to meet any agreed-upon payment arrangements. This Agreement will automatically terminate, with respect to the effected accounts(s), if (i) the requested service location is not serviced by the EDU or NGDU, or (ii) Residents Energy returns Customer’s account(s) to the EDU or NGDU’s applicable tariff service (provided that Residents Energy is permitted to return the account(s) under the terms of this Agreement).If Customer chooses to switch back to the EDU or NGDU, Customer may or may not be served under the same rates, terms and conditions that apply to other customers served by the EDU or NGDU. If, due to a change in market conditions, Residents Energy wishes to lower a natural gas customer’s price per Ccf under this Agreement, it may do so without Customer’s consent provided there are no other changes to the terms and conditions of this Agreement.

  1. ASSIGNMENT. Residents Energy may assign or transfer its rights or obligations under this Agreement after first informing you in writing of such transfer or assignment. You may not assign or transfer your rights or obligations under this Agreement.
  2. CHOICE OF LAW. This Agreement shall be construed in accordance with and be governed by the laws of the State of Ohio without regard to the conflicts of law provisions thereof.
  3. NO WARRANTIES. Customer acknowledges and agrees that no warranty, duty or remedy, whether expressed, implied or statutory, is given or intended to arise out of this Agreement except as otherwise expressly stated herein, and RESIDENTS Energy specifically disclaims all other warranties, expressed or implied including any warranty of merchantability or fitness for a particular purpose or use.
  4. SEVERABILITY. Should any part of this Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect as if the part determined to be invalid had not been contained herein at the time of the execution of this Agreement.
  5. FORCE MAJEURE. Residents Energy will make commercially reasonable efforts to provide electricity and/or natural gas hereunder but does not guarantee a continuous supply of electricity and/or natural gas to Customer. Certain causes and events out of the control of Residents Energy (“Force Majeure Events”) may result in interruptions in service. Residents Energy will not be liable for any interruptions caused by a Force Majeure Event, and Residents Energy is not and shall not be liable for damages caused by Force Majeure Events. Force Majeure Events shall include acts of God, fire, flood, storm, terrorism, war, civil disturbance, acts of any governmental authority, accidents, strikes, labor disputes or problems, required maintenance work, inability to access the local distribution utility system, non-performance by the EDU or NGDU (including, but not limited to, a facility outage on its electric facilities), or any other cause beyond Residents Energy’s control.
  6. LIMITATION OF LIABILITY. In no event shall Residents Energy or Customer be liable to the other or to any third party for any indirect, incidental, consequential, punitive, reliance or special damages, including without limitation, damages for lost profits, advantage, savings or revenues of any kind or increased cost of operations, whether or not Residents Energy or Customer has been advised of the possibility of such damages. Residents Energy’s liability and Customer’s exclusive remedies against Residents Energy, for any damages caused by any service outage, defect or failure shall be the termination provisions set forth above in section 6. Residents Energy’s liability for other claims arising in connection with any service or this Agreement, if not otherwise limited by another provision of this Agreement, shall be limited to proven direct damages not to exceed per claim (or in the aggregate during any 12-month period), the total net payments made by Customer for the applicable service during the 12 month’s preceding the month in which the damage occurred.
  7. INDEMNIFICATION. Customer is responsible for and will indemnify Residents Energy against any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, and damage or injury caused by the electricity and/or natural gas after its delivery to the Customer’s residence or place of business, as applicable.
  8. DISPUTE Resolution. Customer may contact Residents Energy directly to resolve a billing dispute or service problem. Customer and Residents Energy shall try in good faith to resolve any such dispute or problem. All disputes regarding transmission, distribution, power outages, and bills from the EDU or NGDU should be directed to the EDU or NGDU. If your complaint is not resolved after you have contacted Residents Energy and/or your EDU or NGDU, or for general utility information, residential and business customers may contact the Public Utilities Commission of Ohio (PUCO) for assistance at 1.800.686.7826 (toll-free) from 8:00 am to 5:00 pm weekdays or at http://www.puco.ohio.gov. Hearing or speech impaired customer may contact the PUCO via 7-1-1 (Ohio relay service).The Ohio Consumers’ Counsel (OCC) represents residential utility customer in matters before the PUCO. The OCC can be contacted at 1.877.742.5622 (toll-free) from 8:00 am to 5:00 pm weekdays, or at http://pickocc.org.
  9. MODIFICATION. Residents Energy may supplement, modify, or amend the terms of this Agreement upon at least 30 days’ prior written notice to Customer. Such amended Agreement will supersede any previous agreement between Customer and Residents Energy. Upon receipt of written notice pursuant to this Section, Customer may cancel this Agreement at any time prior to the commencement of the next billing cycle by providing written notice to Residents Energy.
  10. PROTECTION OF CUSTOMER RIGHTS. Residents Energy hereby provides notice that its services are governed by the terms of this Agreement, the rules and regulations issued by the EDU and/or NGDU and the PUCO. Your EDU and/or NGDU’s transmission and distribution functions will continue to be regulated by the PUCO. Electric service may be disconnected only by the EDU and only in compliance with rules set by the PUCO. Natural Gas service may be disconnected only by the NGDU and only in compliance with rules set by the PUCO.
  11. CONTACT INFORMATION. Any questions regarding these terms and conditions or your service with Residents Energy should be directed to us in writing at Residents Energy, LLC, PO Box 400, Jamestown, NY 14702. Residents Energy may also be contacted by telephone (toll-free) at 1.888.828.7374 between the hours of 9:00 am and 5:00 pm Eastern time, or by e-mail at contactus@residentsenergy.com. Customer shall be responsible for providing Residents Energy with up-to-date contact information, including telephone number and email address. Customer agrees to receive all notices, including those referenced in this Agreement, by email.
  12. RIGHT OF RESCISSION. You will be receiving a confirmation notice from your EDU and/or NGDU confirming the transfer of your service to Residents Energy. For electric service, you may rescind this Agreement, without penalty, within seven calendar days of the postmark date on the EDU’s confirmation notice, by contacting the EDU. For natural gas service, you may rescind this Agreement, without penalty, within seven business days of the postmark date on the NGDU’s confirmation notice, by contacting the NGDU. You may also rescind by calling Residents Energy at 1.888.828.7374 or by writing to Residents Energy at PO Box 400, Jamestown, NY 14702 and stating that you wish to rescind under the seven-day Right of Rescission.
  13. RELOCATION. If an electric customer relocates outside of Residents Energy’s service area, or outside the EDU’s service area, or into an area where Residents Energy charges a different price, he/she may terminate this Agreement with respect to the electric account(s), without penalty, upon 30 days’ written notice to Residents Energy at PO Box 400, Jamestown, NY 14702. If a natural gas customer relocates outside of Residents Energy’s service area, or outside the NGDU’s service area, this Agreement will automatically terminate with respect to the gas account(s).
  14. CHANGE IN LAW. If at some future date there is a change in any law, order, rule, regulation, or state-approved tariff whereby Residents Energy is prevented or prohibited from carrying out the terms of this Agreement, then this Agreement may be terminated by either party without penalty. If at some future date there is a change in any law, order, rule, regulation or state-approved tariff affecting Residents Energy’s costs to purchase electricity and/or natural gas required to provide service, then, Residents Energy may revise this Agreement by proposing new terms to Customer. If Customer affirmatively consents to the new terms, this Agreement will remain in place subject to the new terms. If Customer does not consent to the new terms, either party may terminate this Agreement without penalty.
  15. ENTIRE AGREEMENT. This Agreement, together with any enrollment forms and attachments and any third-party verification audio recording, sets forth the entire agreement between the parties and any other understandings or representations by and between the parties with respect to the matters addressed herein are superseded by this Agreement.
  16. SWITCHING FEES. The EDU and/or the NGDU may charge switching fees to Customer.
  17. CUSTOMER PAYMENT HISTORY. Customer has the right to request from the CRES/CRNG provider, twice within a twelve-month period, up to twenty-four months of Customer’s payment history without charge.
  18. ENVIRONMENTAL DISCLOSURE. Information regarding the approximate generation resource mix and environmental characteristics of Residents Energy’s power supplies can be found at https://residentsenergy.com/faq/terms-and-conditions/.

OH Dual Commodity Variable And Fixed With ETF (EN)

RESIDENTS ENERGY, LLC – Ohio Terms and Conditions – V.09012017 – ETF

  1. AGREEMENT TO SELL AND PURCHASE ENERGY. Residents Energy, LLC (“Residents Energy”) will provide competitive retail electric service and/or competitive retail natural gas service to you and agrees to sell, and you (also referred to herein as “Customer”), agree to purchase and accept, the quantity of electricity and/or natural gas necessary to meet your requirements, as estimated by Residents Energy based upon consumption data obtained by Residents Energy or the delivery schedule of the electric distribution utility (“EDU”) or natural gas distribution utility (“NGDU”), subject to the terms and conditions contained herein (this “Agreement”). Residents Energy is not affiliated with, and does not represent, the EDU or NGDU.
  2. INFORMATION RELEASE AUTHORIZATION. Customer hereby authorizes the EDU and/or NGDU to release to Residents Energy, and authorizes Residents Energy to obtain from the EDU and/or NGDU and review, detailed information regarding Customer’s account including, but not limited to: account number; meter number; consumption history; billing determinants; payment history; credit information; public assistance status; and participation in utility low income discount programs. This information may be used by Residents Energy to determine whether it will commence and/or continue to provide energy supply service to Customer. Customer’s execution of this Agreement shall constitute authorization for the release of this information to Residents Energy. This authorization will remain in effect during the Initial Term of this Agreement and any renewal thereof. Customer may rescind this authorization at any time by providing written notice thereof to Residents Energy or calling Residents Energy at 1.888.828.7374. Residents Energy reserves the right to cancel this Agreement in the event Customer rescinds the authorization.

Residents Energy is prohibited from disclosing Customer’s social security number and/or account number(s) without Customer’s consent except for Residents Energy’s own collections and credit reporting, participation in programs funded by the universal service fund, or assigning a Customer contract to another competitive retail provider.

  1. PRICE. For each monthly billing cycle, the price for the electricity and/or natural gas supplied pursuant to this Agreement will be calculated by multiplying (i) the agreed-upon variable or fixed rate for the electricity and/or natural gas, by (ii) the amount of electricity and/or natural gas consumed, as determined by the EDU/NGDU’s actual or estimated meter reads. If you have chosen a Variable Rate (ResiFlex) electric product, the rate for the electricity supplied pursuant to this Agreement will fluctuate at Residents Energy’s discretion. When setting rates, Residents Energy will consider numerous factors including, but not limited to, current conditions on the PJM wholesale electricity market, the cost of obtaining electricity from all sources, capacity costs, settlement costs, costs of ancillary services, hedging costs, balancing costs, line loss costs, costs to comply with any applicable Renewable Portfolio Standards, Residents Energy’s expenses and margins, and all applicable taxes, fees, or assessments. The rate may be higher or lower than the EDU’s rate in any particular month. There is no cap on the rate. If you have chosen a Variable Rate (ResiFlex) natural gas product, the rate for the natural gas supplied pursuant to this Agreement will fluctuate at Residents Energy’s discretion. When setting rates, Residents Energy will consider numerous factors including, but not limited to, current conditions on the NYMEX commodity exchange, the wholesale cost of natural gas, capacity costs, storage costs, balancing costs, cost of transportation of gas to the delivery point, Residents Energy’s expenses and margins and all applicable taxes, fees, or assessments. The rate may be higher or lower than the NGDU’s rate in any particular month. There is no cap on the rate.

If you have chosen a Fixed Rate (ResiSure) electric or natural gas product, the rate for the electricity and/or natural gas supplied pursuant to this Agreement during the Initial Term will be _____________ per kwh for electric and/or ___________ per ccf for natural gas, plus all applicable taxes, starting with your first date of service with Residents Energy and continuing for all bills issued within 12 months of that date. Your rate for electricity and/or natural gas, whether a variable rate or fixed rate, does not include the EDU’s and/or NGDU’s charges and fees.

Rebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.

Green Supply Option: If you have chosen a Variable Rate electric product and the Green Supply Option, your rate for the electricity supplied will be Residents Energy’s variable rate plus an “adder” of up to 3 cents per kWh. If you wish to cancel the Green Supply Option please call Residents Energy at 1.888.828.7374. If you have chosen a Fixed Rate (ResiSure) product with the Green Supply Option, the Option will no longer apply if the account renews on a variable rate pursuant to Section “6” below.

  1. BILLING AND PAYMENT. You will normally receive one bill each month issued by your EDU or NGDU, or by Residents Energy if directed by you or the EDU or NGDU. Unless otherwise provided herein, payment terms are governed by the terms of the EDU or NGDU’s tariff if the EDU or NGDU issues the bill. The EDU or NGDU may offer a budget-billing option which may include Residents Energy’s portion of the bill. Failure to pay for electric or natural gas utility charges may result in Customer’ service being disconnected in accordance with the EDU or NGDU’s tariff. If Residents Energy issues the bill, payment of the full amount billed is due twenty-five (25) days after the date the bill is mailed. Late payments or partial payment balances will be subject to collection fees and/or reasonable attorneys’ fees and court costs, as allowed by law. All accounts, which are overdue, may be referred to a collection agency consistent with Ohio law. Your bill will be based on scheduled meter readings and/or estimates provided by the EDU or NGDU. The parties agree to accept, for purposes of accounting for electricity and/or natural gas delivered under this Agreement, the quantity, quality, and measurement determined by the EDU or NGDU. A twenty-dollar ($20) fee will be charged for returned checks.
  2. TITLE AND TAXES. Under this Agreement, title to the electricity shall pass from Residents Energy to you prior to delivery to the EDU and title to gas shall pass from Residents Energy to you outside the State of Ohio. Our price does not include any sales taxes that may apply, and these taxes generally will appear as a separate item on your bill. You shall reimburse Residents Energy for sales or other taxes, however designated, imposed with respect to the sale or transportation of electricity or natural gas unless, prior to execution of this Agreement, you have given us a valid tax exemption certificate(s).
  3. TERM; RENEWALS; TERMINATION; EARLY TERMINATION FEES. For the Variable Rate (ResiFlex) product, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the EDU or NGDU, which shall be in approximately 15-45 days depending on your next meter reading and shall continue on a month-to-month basis with a variable rate until either Customer or Residents Energy cancels or terminates this Agreement by providing 30 days’ notice of termination to the other party. In the event such notice is given, the EDU or NGDU will complete the termination on the next available date in accordance with its rules. There is no early termination fee for termination of a Variable Rate Agreement.

For the Fixed Rate (ResiSure) product, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the EDU or NGDU, which shall be in approximately 15-45 days, depending on your next meter reading, and shall continue for 12 monthly billing cycles thereafter (“Initial Term”). Upon expiration of the Initial Term, this Agreement shall automatically renew for successive renewal terms (each, a “Renewal Term”) without the need for Customer’s affirmative consent. If Residents Energy does not wish to offer Customer another fixed rate plan following the Initial Term (or any subsequent Renewal Term), then this Agreement will automatically renew, without notice, on a month-to-month basis with a variable rate that will fluctuate as described in Section “3” above. If Residents Energy does wish to offer Customer another fixed rate plan, then Residents Energy will notify Customer in writing, at least 45, but not more than 90, days prior to the expiration of the Initial Term (or any subsequent Renewal Term), of the length of the next Term, the fixed rate that will apply during the next Term, and any other changes that will be made to the terms and conditions of the Agreement for the next Term. These changes will apply during the next Term unless Customer affirmatively terminates the Agreement prior to expiration of the then current Term. If Customer terminates this Agreement during the Initial Term, or if Residents Energy terminates this Agreement due to Customer’s breach, Customer shall pay Residents Energy, in addition to any other applicable charges, an early termination fee equal to: $10.00 for each month remaining in the Initial Term multiplied by the RCE Value (as hereinafter defined) of the account. [The relative size of energy accounts is measured in Residential Customer Equivalents (RCEs). For electricity, one RCE represents annual consumption of 10,000 kWh. For natural gas, one RCE represents annual consumption of 1,000 therms. Using an RCE as the basic unit of measurement, Residents Energy assigns an “RCE Value” to each customer account based on the usage history for the account and other relevant factors.] The parties acknowledge and agree that the actual damages that Residents Energy will suffer as a result of Customer’s early termination or breach are difficult to assess, the early termination fee described herein is a reasonable estimate of such damages, and such early termination fee constitutes liquidated damages rather than a penalty.

 

Residents Energy may terminate this Agreement with at least fourteen (14) calendar days’ written notice should Customer fail to pay a bill or fail to meet any agreed-upon payment arrangements. This Agreement will automatically terminate, with respect to the effected accounts(s), if (i) the requested service location is not serviced by the EDU or NGDU, or (ii) Residents Energy returns Customer’s account(s) to the EDU or NGDU’s applicable tariff service (provided that Residents Energy is permitted to return the account(s) under the terms of this Agreement).If Customer chooses to switch back to the EDU or NGDU, Customer may or may not be served under the same rates, terms and conditions that apply to other customers served by the EDU or NGDU. If, due to a change in market conditions, Residents Energy wishes to lower a natural gas customer’s price per Ccf under this Agreement, it may do so without Customer’s consent provided there are no other changes to the terms and conditions of this Agreement.

  1. ASSIGNMENT. Residents Energy may assign or transfer its rights or obligations under this Agreement after first informing you in writing of such transfer or assignment. You may not assign or transfer your rights or obligations under this Agreement.
  2. CHOICE OF LAW. This Agreement shall be construed in accordance with and be governed by the laws of the State of Ohio without regard to the conflicts of law provisions thereof.
  3. NO WARRANTIES. Customer acknowledges and agrees that no warranty, duty or remedy, whether expressed, implied or statutory, is given or intended to arise out of this Agreement except as otherwise expressly stated herein, and RESIDENTS Energy specifically disclaims all other warranties, expressed or implied including any warranty of merchantability or fitness for a particular purpose or use.
  4. SEVERABILITY. Should any part of this Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect as if the part determined to be invalid had not been contained herein at the time of the execution of this Agreement.
  5. FORCE MAJEURE. Residents Energy will make commercially reasonable efforts to provide electricity and/or natural gas hereunder but does not guarantee a continuous supply of electricity and/or natural gas to Customer. Certain causes and events out of the control of Residents Energy (“Force Majeure Events”) may result in interruptions in service. Residents Energy will not be liable for any interruptions caused by a Force Majeure Event, and Residents Energy is not and shall not be liable for damages caused by Force Majeure Events. Force Majeure Events shall include acts of God, fire, flood, storm, terrorism, war, civil disturbance, acts of any governmental authority, accidents, strikes, labor disputes or problems, required maintenance work, inability to access the local distribution utility system, non-performance by the EDU or NGDU (including, but not limited to, a facility outage on its electric facilities), or any other cause beyond Residents Energy’s control.
  6. LIMITATION OF LIABILITY. In no event shall Residents Energy or Customer be liable to the other or to any third party for any indirect, incidental, consequential, punitive, reliance or special damages, including without limitation, damages for lost profits, advantage, savings or revenues of any kind or increased cost of operations, whether or not Residents Energy or Customer has been advised of the possibility of such damages. Residents Energy’s liability and Customer’s exclusive remedies against Residents Energy, for any damages caused by any service outage, defect or failure shall be the termination provisions set forth above in section 6. Residents Energy’s liability for other claims arising in connection with any service or this Agreement, if not otherwise limited by another provision of this Agreement, shall be limited to proven direct damages not to exceed per claim (or in the aggregate during any 12-month period), the total net payments made by Customer for the applicable service during the 12 month’s preceding the month in which the damage occurred.
  7. INDEMNIFICATION. Customer is responsible for and will indemnify Residents Energy against any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, and damage or injury caused by the electricity and/or natural gas after its delivery to the Customer’s residence or place of business, as applicable.
  8. DISPUTE Resolution. Customer may contact Residents Energy directly to resolve a billing dispute or service problem. Customer and Residents Energy shall try in good faith to resolve any such dispute or problem. All disputes regarding transmission, distribution, power outages, and bills from the EDU or NGDU should be directed to the EDU or NGDU. If your complaint is not resolved after you have contacted Residents Energy and/or your EDU or NGDU, or for general utility information, residential and business customers may contact the Public Utilities Commission of Ohio (PUCO) for assistance at 1.800.686.7826 (toll-free) from 8:00 am to 5:00 pm weekdays or at http://www.puco.ohio.gov. Hearing or speech impaired customer may contact the PUCO via 7-1-1 (Ohio relay service).The Ohio Consumers’ Counsel (OCC) represents residential utility customer in matters before the PUCO. The OCC can be contacted at 1.877.742.5622 (toll-free) from 8:00 am to 5:00 pm weekdays, or at http://pickocc.org.
  9. MODIFICATION. Residents Energy may supplement, modify, or amend the terms of this Agreement upon at least 30 days’ prior written notice to Customer. Such amended Agreement will supersede any previous agreement between Customer and Residents Energy. Upon receipt of written notice pursuant to this Section, Customer may cancel this Agreement at any time prior to the commencement of the next billing cycle by providing written notice to Residents Energy.
  10. PROTECTION OF CUSTOMER RIGHTS. Residents Energy hereby provides notice that its services are governed by the terms of this Agreement, the rules and regulations issued by the EDU and/or NGDU and the PUCO. Your EDU and/or NGDU’s transmission and distribution functions will continue to be regulated by the PUCO. Electric service may be disconnected only by the EDU and only in compliance with rules set by the PUCO. Natural Gas service may be disconnected only by the NGDU and only in compliance with rules set by the PUCO.
  11. CONTACT INFORMATION. Any questions regarding these terms and conditions or your service with Residents Energy should be directed to us in writing at Residents Energy, LLC, PO Box 400, Jamestown, NY 14702. Residents Energy may also be contacted by telephone (toll-free) at 1.888.828.7374 between the hours of 9:00 am and 5:00 pm Eastern time, or by e-mail at contactus@residentsenergy.com. Customer shall be responsible for providing Residents Energy with up-to-date contact information, including telephone number and email address. Customer agrees to receive all notices, including those referenced in this Agreement, by email.
  12. RIGHT OF RESCISSION. You will be receiving a confirmation notice from your EDU and/or NGDU confirming the transfer of your service to Residents Energy. For electric service, you may rescind this Agreement, without penalty, within seven calendar days of the postmark date on the EDU’s confirmation notice, by contacting the EDU. For natural gas service, you may rescind this Agreement, without penalty, within seven business days of the postmark date on the NGDU’s confirmation notice, by contacting the NGDU. You may also rescind by calling Residents Energy at 1.888.828.7374 or by writing to Residents Energy at PO Box 400, Jamestown, NY 14702 and stating that you wish to rescind under the seven-day Right of Rescission.
  13. RELOCATION. If an electric customer relocates outside of Residents Energy’s service area, or outside the EDU’s service area, or into an area where Residents Energy charges a different price, he/she may terminate this Agreement with respect to the electric account(s), without penalty, upon 30 days’ written notice to Residents Energy at PO Box 400, Jamestown, NY 14702. If a natural gas customer relocates outside of Residents Energy’s service area, or outside the NGDU’s service area, this Agreement will automatically terminate with respect to the gas account(s).
  14. CHANGE IN LAW. If at some future date there is a change in any law, order, rule, regulation, or state-approved tariff whereby Residents Energy is prevented or prohibited from carrying out the terms of this Agreement, then this Agreement may be terminated by either party without penalty. If at some future date there is a change in any law, order, rule, regulation or state-approved tariff affecting Residents Energy’s costs to purchase electricity and/or natural gas required to provide service, then, Residents Energy may revise this Agreement by proposing new terms to Customer. If Customer affirmatively consents to the new terms, this Agreement will remain in place subject to the new terms. If Customer does not consent to the new terms, either party may terminate this Agreement without penalty.
  15. ENTIRE AGREEMENT. This Agreement, together with any enrollment forms and attachments and any third-party verification audio recording, sets forth the entire agreement between the parties and any other understandings or representations by and between the parties with respect to the matters addressed herein are superseded by this Agreement.
  16. SWITCHING FEES. The EDU and/or the NGDU may charge switching fees to Customer.
  17. CUSTOMER PAYMENT HISTORY. Customer has the right to request from the CRES/CRNG provider, twice within a twelve-month period, up to twenty-four months of Customer’s payment history without charge.
  18. ENVIRONMENTAL DISCLOSURE. Information regarding the approximate generation resource mix and environmental characteristics of Residents Energy’s power supplies can be found at https://residentsenergy.com/faq/terms-and-conditions/.

PA Electricity Fixed Rate (EN)

PENNSYLVANIA – FIXED RATE ELECTRIC CONTRACT SUMMARY V.09012017
This document summarizes the key terms of your contract with Residents Energy, LLC (“RESI”)

Electric Generation Supplier

Information

Residents Energy, LLC, PO Box 400, Jamestown, NY 14702

888-828-7374  www.residentsenergy.com

You have chosen RESI as your electric generation supplier. RESI is not affiliated with your electric distribution company (“EDC”). RESI is responsible for the electric generation charges on your bill. These charges will appear on your EDC bill separate and apart from your EDC’s distribution charges for delivering your electricity.

Price StructureWith RESI’s Fixed Rate (ResiSure) plan your rate will be effective starting with your first date of service with RESI and will remain fixed for the first 12 billing cycles.  This rate may be higher or lower than the EDC’s rate.
Generation/Supply

 Price

Your electricity supply rate during the Initial Term with RESI will be <<Rate>> kWh term.
Statement Regarding

Savings

RESI’s rate for electricity supply may be higher or lower than your EDC’s rate, there is no guarantee of savings.
Deposit  RequirementsRESI does not require a deposit.
Contract Start DateYour RESI electric supply service will begin on the date set by your EDC.
Contract

Term/ Length

The Initial Term of this Agreement is 12 billing cycles.
RenewalPrior to the end of the Initial Term, you will receive two separate written notifications. These notifications will explain your options going forward. If you do not respond to the notifications, your service with RESI will continue and this Agreement may automatically rollover to another fixed term (“Renewal Term”) or to month-to-month terms, as set forth in the notifications.
Cancellation/Early

Termination Fees

You may cancel your RESI electricity supply service at any time, without cancellation fees.
Electric Distribution Company InformationThe EDC is responsible for distribution charges on your bill. EDCs respond to emergencies and provide other basic utility services as required. Please contact the EDC in the event of an emergency such as a power outage.

PENNSYLVANIA RESIDENTS ENERGY ELECTRIC DISCLOSURE STATEMENT – V.02132017

 

This is an agreement (“Agreement”) for electricity generation supply services, between Residents Energy, LLC (“Residents Energy”) and (“Customer” or “you”)

 

 

BACKGROUND

Residents Energy is licensed by the Pennsylvania Public Utility Commission to offer and supply electric generation services in Pennsylvania. Residents Energy’s PUC license number is A-2014-2433184.

Your generation prices and charges will be set by Residents Energy. The Public Utility Commission regulates distribution prices and services. The Federal Energy Regulatory Commission regulates transmission prices and services.

You will continue to receive your bill from your Electric Distribution Company (EDC). It will contain the EDC’s charges and Residents Energy’s charges. Your EDC will continue to provide all emergency repairs and services.

Right of Rescission – You may cancel this Agreement at any time before midnight of the third business day after receiving this Disclosure Statement. To do so, you may contact Residents Energy at PO Box 400, Jamestown, NY 14702, by phone at 1.888.828.7374, or by email at contactus@residentsenergy.com.

 

DEFINITIONS

Generation Charge – Charge for production of electricity. Transmission Charge – Charge for moving high voltage electricity from a generation facility to the distribution lines of an electric distribution company.

 

TERMS OF SERVICE

  1. Price – For each billing cycle, the price for the electricity supplied pursuant to this Agreement will be calculated by multiplying (i) the agreed-upon variable or fixed rate for the electricity, by (ii) the amount of electricity consumed, as determined by the EDC’s actual or estimated meter reads. The rate for electricity, whether a variable rate or fixed rate, does not include the EDC’s charges and fees.

Fixed Rate Product: If your Contract Summary indicates that you have chosen a Fixed Rate (ResiSure) electric product, the rate for the electricity supplied pursuant to this Agreement during the Initial Term (defined in your Contract Summary) will be the rate set forth on the Contract Summary. This rate includes Transmission Charges and estimated total state taxes, including the Gross Receipts Tax, but excludes applicable state and local Sales Tax. This rate will be effective starting with your first date of service with Residents Energy and will remain fixed for the Initial Term.

Variable Rate Product: If your Contract Summary indicates that you have chosen a Variable Rate (ResiFlex) electric product, the rate for the electricity supplied pursuant to this Agreement during the first monthly billing cycle will be the rate set forth on the Contract Summary. Thereafter, the rate will fluctuate at Residents Energy’s discretion. When setting rates, Residents Energy will consider numerous factors including, but not limited to, current conditions on the PJM wholesale electricity market, the cost of obtaining electricity from all sources, capacity costs, settlement costs, costs of ancillary services, hedging costs, balancing costs, line loss costs, costs to comply with any applicable Renewable Portfolio Standards, Residents Energy’s expenses and margins, and all applicable taxes, fees, or assessments. This rate includes Transmission Charges and estimated total state taxes, including the Gross Receipts Tax, but excludes applicable state and local Sales Tax. There is no limit on how much the rate may change from one billing cycle to the next. The rate may be higher or lower than the EDC’s rate in any particular billing cycle. There is no cap on the rate. You will receive notice of variable rate changes when you receive the bill with that rate. More information about this variable rate product, including what the rate has been for the past 24 months, can be found at www.residentsenergy.com or you can call 1.888.828.7374. However, please remember that past rates do not indicate present or future rates.

  1. Length of AgreementFixed Rate Product: For the Fixed Rate (ResiSure) product, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the EDC, and it shall continue until the conclusion of the Initial Term (defined in your Contract Summary). The Agreement may renew at that juncture as described in the Renewal Provisions/Agreement Expiration/Change in Terms section below.

Variable Rate Product: For the Variable Rate (ResiFlex) product, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the EDC, and it shall continue until either Residents Energy or Customer provides 15 days’ notice of termination to the other. Customer may terminate the Agreement by contacting Residents Energy at PO Box 400, Jamestown, NY 14702, by phone at 1.888.828.7374, or by email at contactus@residentsenergy.com.

In the event such notice is given, the EDC will complete the termination on the next available date in accordance with its rules.

  1. Special Terms and Conditions –

Rebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.

Renewable Energy Option: “Renewable” energy refers to energy that is generated from renewable resources, such as solar, wind, water or biomass. If you have chosen to participate in Residents Energy’s Renewable Energy Option, Residents Energy will ensure that 100% of the customer’s electricity usage is matched with renewable energy certificates or renewable energy attributes. Residents Energy shall have up to 24 months from the end of each calendar year to address any deficiency that may have arisen in the renewable content of electricity sold under this Agreement during such calendar year. If you have chosen a Variable Rate (ResiFlex) product and the Renewable Energy Option, your rate for the electricity supplied will be Residents Energy’s Variable Rate plus an “adder” of up to 3 cents per kWh for the Renewable Energy Option. If you wish to remove the Renewable Energy Option from your account please contact Residents Energy Customer Service at 1.888.828.7374.

  1. Late Payment and Early Termination FeesAll regular payments are to be made to your EDC. Any unpaid amounts may be subject to late payment charges in accordance with your EDC’s tariff.

Variable Rate Product: There are no early termination fees for termination of a Variable Rate (ResiFlex) Agreement.

Fixed Rate Product: For the Fixed Rate (ResiSure) product (unless your Contract Summary indicates that this provision is waived), if either (i) you terminate the Agreement prior to the end of the Initial Term, or (ii) Residents Energy terminates the Agreement prior to the end of the Initial Term due to your breach, you shall pay Residents Energy, in addition to any other applicable charges, an early termination fee for each terminated account, equal to: $10.00 for each month, or portion thereof, remaining in the Initial Term. The parties acknowledge and agree that the actual damages that Residents Energy will suffer as a result of Customer’s early termination or breach are difficult to assess, the early termination fee described herein is a reasonable estimate of such damages, and such early termination fee constitutes liquidated damages rather than a penalty.

  1. Cancellation Provisions – Customer may terminate this Agreement by contacting Residents Energy or the NGDC. However, see previous Section (4. Late Payment and Early Termination Fees) for details on if/when Customer will be subject an Early Termination Fee.If you fail to meet your obligations under this Agreement, or if there is a material adverse change in your business or financial condition (as determined by Residents Energy in its discretion), then, in addition to any other remedies that it may have, Residents Energy may terminate the Agreement. If Residents Energy terminates the Agreement for any reason other than for your non-payment, Residents Energy will follow applicable rules in providing notice to you. Non-Payment – If your electricity service is terminated by your EDC, then this Agreement will be cancelled on the date that your electricity service is terminated. You will owe us for amounts unpaid for our charges for electricity generation service up to the date of termination. Customer Move – If Customer moves from the address listed above, this Agreement is cancelled.
  2. Renewal Provisions/Agreement Expiration/Change in Terms – If you have a fixed term contract approaching the expiration date, or whenever Residents Energy proposes to change the terms of service in any type of contract, you will receive two separate written notifications that precede either the expiration date or the effective date of the proposed changes. These notifications will explain your options going forward. If you do not respond to the notifications, your service with Residents Energy will continue and this Agreement may automatically rollover to another fixed term (“Renewal Term”) or to month-to-month terms, as set forth in the notifications.
  3. Dispute Procedures – Contact Residents Energy with any questions concerning the terms of service at 1.888.828.7374. If you are not satisfied after discussing your terms of service with Residents Energy you may call or write to the Public Utility Commission (PUC), PO Box 3265, Harrisburg, PA 17105-3265, 1.800.692.7380.
  4. Mandatory Arbitration and Class Action Waiver – Any dispute, controversy or claim arising out of, or related to, Residents Energy’s services under this Agreement that is not resolved directly between the parties or by the PUC (collectively, the “Claims”), shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and, if Customer is a residential customer, the Consumer-Related Disputes Supplementary Procedures.

BY ENTERING INTO THIS AGREEMENT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK REMEDIES IN COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION.

THE PARTIES AGREE THAT ALL CLAIMS INCLUDING STATUTORY, STATE OR FEDERAL CLAIMS, MAY BE MADE SOLELY ON AN INDIVIDUAL BASIS, AND THAT THIS AGREEMENT DOES NOT PERMIT CLASS ACTIONS, EITHER IN ARBITRATION OR THROUGH AN ADMINISTRATIVE OR COURT PROCEEDING. FURTHER, CUSTOMER WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. AAA MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IN THE EVENT THE PROHIBITION ON CLASS ARBITRATION IS DEEMED INVALID OR UNENFORCEABLE, THEN THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION WILL REMAIN IN FORCE. JUDGMENT ON THE ARBITRATOR’S AWARD CAN BE ENTERED IN ANY COURT HAVING JURISDICTION. THIS AGREEMENT EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE, AND THUS THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION. THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.

  1. Entire Agreement – This Agreement, including the Contract Summary and any attached enrollment form, constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its Sales personnel other than the written statements in this Agreement and that you have made your own decision to enter into this Agreement.
  2. Assignment. Residents Energy may assign or transfer its rights or obligations under this Agreement after first informing you in writing of such transfer or assignment. You may not assign or transfer your rights or obligations under this Agreement.
  3. Choice of Law. This Agreement shall be construed in accordance with and be governed by the laws of the Commonwealth of Pennsylvania without regard to the conflicts of law provisions thereof.
  4. No Warranties. Customer acknowledges and agrees that no warranty, duty or remedy, whether expressed, implied or statutory, is given or intended to arise out of this Agreement except as otherwise expressly stated herein, and Residents Energy specifically disclaims all other warranties, expressed or implied including any warranty of merchantability or fitness for a particular purpose or use.
  5. SEVERABILITY. Should any part of this Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect as if the part determined to be invalid had not been contained herein at the time of the execution of this Agreement.
  6. FORCE MAJEURE. Residents Energy will make commercially reasonable efforts to provide electricity hereunder but does not guarantee a continuous supply of electricity to Customer. Certain causes and events out of the control of Residents Energy (“Force Majeure Events”) may result in interruptions in service. Residents Energy will not be liable for any interruptions caused by a Force Majeure Event, and Residents Energy is not, and shall not be, liable for damages caused by Force Majeure Events. Force Majeure Events shall include acts of God, fire, flood, storm, terrorism, war, civil disturbance, acts of any governmental authority, accidents, strikes, labor disputes or problems, required maintenance work, inability to access the local distribution utility system, non-performance by the EDC (including, but not limited to, a facility outage on its electric facilities), or any other cause beyond Residents Energy’s control.
  7. LIMITATION OF LIABILITY. In no event shall Residents Energy or Customer be liable to the other or to any third party for any indirect, incidental, consequential, punitive, reliance or special damages, including without limitation, damages for lost profits, advantage, savings or revenues of any kind or increased cost of operations, whether or not Residents Energy or Customer has been advised of the possibility of such damages. Residents Energy’s liability and Customer’s exclusive remedies against Residents Energy, for any damages caused by any service outage, defect or failure shall be the termination provisions set forth above in the Termination section above. Residents Energy’s liability for other claims arising in connection with any service or this Agreement, if not otherwise limited by another provision of this Agreement, shall be limited to proven direct damages not to exceed per claim (or in the aggregate during any 12-month period), the total net payments made by Customer for the applicable service during the 12 month’s preceding the month in which the damage occurred.
  8. INDEMNIFICATION. Customer is responsible for, and will indemnify Residents Energy against, any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, and damage or injury caused by the electricity after its delivery to Customer’s residence or place of business, as applicable.
  9. CHANGE IN LAW. If at some future date there is a change in any law, rule, or regulation whereby Residents Energy is prevented, prohibited or frustrated from carrying out the terms of the Agreement, then, at the sole discretion of Residents Energy, this Agreement may be cancelled. If, at some future date, there is a change in a federal or state approved tariff affecting Residents Energy’s costs to purchase electricity required to provide your service, then, at the sole discretion of Residents Energy, this Agreement may be modified to reflect those costs.

 

Contact Information:

Supplier: Residents Energy, PO Box 400, Jamestown, NY 14702, 1.888.828.7374, www.residentsenergy.com

Public Utility Commission, PO Box 3265, Harrisburg, PA 17105-3265, 800-692-7380, www.puc.pa.gov

Electric Distribution Co. (Default Service Provider)–Emergency Number /Universal Service Programs

Duquesne Light Co., 411 7th Ave., Pittsburgh, PA 15219                 888-393-7000 /           888-393-7600

Metropolitan Edison P.O. Box 368, Akron, OH 44309                  888-544-4877     /           800-545-7741

PECO, 2301 Market St, Philadelphia, PA 19101                          800-841-4141     /           800-774-7040

Penelec, P.O. Box 368, Akron, OH 44309                                     888-544-4877     /           800-545-7741

Penn Power Co.,            P.O. Box 368, Akron, OH 44309                         888-544-4877     /           800-545-7741

PPL, 827 Hausman Rd, Allentown, PA 18104-9392                                   800-342-5775    /           800-342-5775

West Penn Power, P.O. Box 368, Akron, OH 44309                      888-544-4877     /           800-545-7741

PA Electricity Variable Rate (EN)

PENNSYLVANIA – VARIABLE RATE ELECTRIC CONTRACT SUMMARY V.09012017

This document summarizes the key terms of your contract with Residents Energy, LLC (“RESI”)

 

Electric Generation Supplier

Information

Residents Energy, LLC, PO Box 400, Jamestown, NY 14702

888-828-7374  www.residentsenergy.com

You have chosen RESI as your electric generation supplier. RESI is not affiliated with your electric distribution company (“EDC”). RESI is responsible for the electric generation charges on your bill. These charges will appear on your EDC bill separate and apart from your EDC’s distribution charges for delivering your electricity.

Price StructureThe electricity supplied pursuant to this Agreement will be a variable rate that will fluctuate at RESI’s discretion. When setting rates, RESI will consider numerous factors including, but not limited to, current conditions on the PJM wholesale electricity market, the cost of obtaining electricity from all sources, capacity costs, settlement costs, costs of ancillary services, hedging costs, balancing costs, line loss costs, costs to comply with any applicable Renewable Portfolio Standards, RESI’s expenses and margins, and all applicable taxes, fees, or assessments. There is no limit on how much the rate may change from one billing cycle to the next. There is no cap on the rate. You will receive notice of variable rate changes when you receive the bill with that rate.
 Generation/Supply

 Price

Your electricity supply rate for your first billing cycle with RESI is __________ per kWh. Thereafter, your rate will vary based on the factors described above.
Statement Regarding

Savings

RESI’s rate for electricity supply may be higher or lower than your EDC’s rate, there is no guarantee of savings.
Deposit  RequirementsRESI does not require a deposit.
Contract Start DateYour RESI electric supply service will begin on the date set by your EDC.
Contract

Term/ Length

This Agreement shall continue until either RESI or Customer provides notice of termination to the other and the EDC completes the termination in accordance with its rules.
RenewalThis Agreement shall continue until either RESI or Customer provides notice of termination to the other, and the EDC completes the termination in accordance with its rules.
Cancellation/Early

Termination Fees

You may cancel your RESI electricity supply service at any time, without cancellation fees.
 Electric Distribution Company InformationThe EDC is responsible for distribution charges on your bill. EDCs respond to emergencies and provide other basic utility services as required. Please contact the EDC in the event of an emergency such as a power outage.

PENNSYLVANIA RESIDENTS ENERGY ELECTRIC DISCLOSURE STATEMENT – V.02132017

This is an agreement (“Agreement”) for electricity generation supply services, between Residents Energy, LLC (“Residents Energy”) and (“Customer” or “you”)

BACKGROUND

Residents Energy is licensed by the Pennsylvania Public Utility Commission to offer and supply electric generation services in Pennsylvania. Residents Energy’s PUC license number is A-2014-2433184.

Your generation prices and charges will be set by Residents Energy. The Public Utility Commission regulates distribution prices and services. The Federal Energy Regulatory Commission regulates transmission prices and services.

You will continue to receive your bill from your Electric Distribution Company (EDC). It will contain the EDC’s charges and Residents Energy’s charges. Your EDC will continue to provide all emergency repairs and services.

Right of Rescission – You may cancel this Agreement at any time before midnight of the third business day after receiving this Disclosure Statement. To do so, you may contact Residents Energy at PO Box 400, Jamestown, NY 14702, by phone at 1.888.828.7374, or by email at contactus@residentsenergy.com.

DEFINITIONS

Generation Charge – Charge for production of electricity. Transmission Charge – Charge for moving high voltage electricity from a generation facility to the distribution lines of an electric distribution company.

 

TERMS OF SERVICE

  1. Price – For each billing cycle, the price for the electricity supplied pursuant to this Agreement will be calculated by multiplying (i) the agreed-upon variable or fixed rate for the electricity, by (ii) the amount of electricity consumed, as determined by the EDC’s actual or estimated meter reads. The rate for electricity, whether a variable rate or fixed rate, does not include the EDC’s charges and fees.

Fixed Rate Product: If your Contract Summary indicates that you have chosen a Fixed Rate (ResiSure) electric product, the rate for the electricity supplied pursuant to this Agreement during the Initial Term (defined in your Contract Summary) will be the rate set forth on the Contract Summary. This rate includes Transmission Charges and estimated total state taxes, including the Gross Receipts Tax, but excludes applicable state and local Sales Tax. This rate will be effective starting with your first date of service with Residents Energy and will remain fixed for the Initial Term.

Variable Rate Product: If your Contract Summary indicates that you have chosen a Variable Rate (ResiFlex) electric product, the rate for the electricity supplied pursuant to this Agreement during the first monthly billing cycle will be the rate set forth on the Contract Summary. Thereafter, the rate will fluctuate at Residents Energy’s discretion. When setting rates, Residents Energy will consider numerous factors including, but not limited to, current conditions on the PJM wholesale electricity market, the cost of obtaining electricity from all sources, capacity costs, settlement costs, costs of ancillary services, hedging costs, balancing costs, line loss costs, costs to comply with any applicable Renewable Portfolio Standards, Residents Energy’s expenses and margins, and all applicable taxes, fees, or assessments. This rate includes Transmission Charges and estimated total state taxes, including the Gross Receipts Tax, but excludes applicable state and local Sales Tax. There is no limit on how much the rate may change from one billing cycle to the next. The rate may be higher or lower than the EDC’s rate in any particular billing cycle. There is no cap on the rate. You will receive notice of variable rate changes when you receive the bill with that rate. More information about this variable rate product, including what the rate has been for the past 24 months, can be found at www.residentsenergy.com or you can call 1.888.828.7374. However, please remember that past rates do not indicate present or future rates.

  1. Length of AgreementFixed Rate Product: For the Fixed Rate (ResiSure) product, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the EDC, and it shall continue until the conclusion of the Initial Term (defined in your Contract Summary). The Agreement may renew at that juncture as described in the Renewal Provisions/Agreement Expiration/Change in Terms section below.

Variable Rate Product: For the Variable Rate (ResiFlex) product, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the EDC, and it shall continue until either Residents Energy or Customer provides 15 days’ notice of termination to the other. Customer may terminate the Agreement by contacting Residents Energy at PO Box 400, Jamestown, NY 14702, by phone at 1.888.828.7374, or by email at contactus@residentsenergy.com.

In the event such notice is given, the EDC will complete the termination on the next available date in accordance with its rules.

  1. Special Terms and Conditions –

Rebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.

Renewable Energy Option: “Renewable” energy refers to energy that is generated from renewable resources, such as solar, wind, water or biomass. If you have chosen to participate in Residents Energy’s Renewable Energy Option, Residents Energy will ensure that 100% of the customer’s electricity usage is matched with renewable energy certificates or renewable energy attributes. Residents Energy shall have up to 24 months from the end of each calendar year to address any deficiency that may have arisen in the renewable content of electricity sold under this Agreement during such calendar year. If you have chosen a Variable Rate (ResiFlex) product and the Renewable Energy Option, your rate for the electricity supplied will be Residents Energy’s Variable Rate plus an “adder” of up to 3 cents per kWh for the Renewable Energy Option. If you wish to remove the Renewable Energy Option from your account please contact Residents Energy Customer Service at 1.888.828.7374.

  1. Late Payment and Early Termination FeesAll regular payments are to be made to your EDC. Any unpaid amounts may be subject to late payment charges in accordance with your EDC’s tariff.

Variable Rate Product: There are no early termination fees for termination of a Variable Rate (ResiFlex) Agreement.

Fixed Rate Product: For the Fixed Rate (ResiSure) product (unless your Contract Summary indicates that this provision is waived), if either (i) you terminate the Agreement prior to the end of the Initial Term, or (ii) Residents Energy terminates the Agreement prior to the end of the Initial Term due to your breach, you shall pay Residents Energy, in addition to any other applicable charges, an early termination fee for each terminated account, equal to: $10.00 for each month, or portion thereof, remaining in the Initial Term. The parties acknowledge and agree that the actual damages that Residents Energy will suffer as a result of Customer’s early termination or breach are difficult to assess, the early termination fee described herein is a reasonable estimate of such damages, and such early termination fee constitutes liquidated damages rather than a penalty.

  1. Cancellation Provisions – Customer may terminate this Agreement by contacting Residents Energy or the NGDC. However, see previous Section (4. Late Payment and Early Termination Fees) for details on if/when Customer will be subject an Early Termination Fee. If you fail to meet your obligations under this Agreement, or if there is a material adverse change in your business or financial condition (as determined by Residents Energy in its discretion), then, in addition to any other remedies that it may have, Residents Energy may terminate the Agreement. If Residents Energy terminates the Agreement for any reason other than for your non-payment, Residents Energy will follow applicable rules in providing notice to you. Non-Payment – If your electricity service is terminated by your EDC, then this Agreement will be cancelled on the date that your electricity service is terminated. You will owe us for amounts unpaid for our charges for electricity generation service up to the date of termination. Customer Move – If Customer moves from the address listed above, this Agreement is cancelled.
  2. Renewal Provisions/Agreement Expiration/Change in Terms – If you have a fixed term contract approaching the expiration date, or whenever Residents Energy proposes to change the terms of service in any type of contract, you will receive two separate written notifications that precede either the expiration date or the effective date of the proposed changes. These notifications will explain your options going forward. If you do not respond to the notifications, your service with Residents Energy will continue and this Agreement may automatically rollover to another fixed term (“Renewal Term”) or to month-to-month terms, as set forth in the notifications.
  3. Dispute Procedures – Contact Residents Energy with any questions concerning the terms of service at 1.888.828.7374. If you are not satisfied after discussing your terms of service with Residents Energy you may call or write to the Public Utility Commission (PUC), PO Box 3265, Harrisburg, PA 17105-3265, 1.800.692.7380.
  4. Mandatory Arbitration and Class Action Waiver – Any dispute, controversy or claim arising out of, or related to, Residents Energy’s services under this Agreement that is not resolved directly between the parties or by the PUC (collectively, the “Claims”), shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and, if Customer is a residential customer, the Consumer-Related Disputes Supplementary Procedures.

BY ENTERING INTO THIS AGREEMENT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK REMEDIES IN COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION.

THE PARTIES AGREE THAT ALL CLAIMS INCLUDING STATUTORY, STATE OR FEDERAL CLAIMS, MAY BE MADE SOLELY ON AN INDIVIDUAL BASIS, AND THAT THIS AGREEMENT DOES NOT PERMIT CLASS ACTIONS, EITHER IN ARBITRATION OR THROUGH AN ADMINISTRATIVE OR COURT PROCEEDING. FURTHER, CUSTOMER WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. AAA MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IN THE EVENT THE PROHIBITION ON CLASS ARBITRATION IS DEEMED INVALID OR UNENFORCEABLE, THEN THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION WILL REMAIN IN FORCE. JUDGMENT ON THE ARBITRATOR’S AWARD CAN BE ENTERED IN ANY COURT HAVING JURISDICTION. THIS AGREEMENT EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE, AND THUS THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION. THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.

  1. Entire Agreement – This Agreement, including the Contract Summary and any attached enrollment form, constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its Sales personnel other than the written statements in this Agreement and that you have made your own decision to enter into this Agreement.
  2. Assignment. Residents Energy may assign or transfer its rights or obligations under this Agreement after first informing you in writing of such transfer or assignment. You may not assign or transfer your rights or obligations under this Agreement.
  3. Choice of Law. This Agreement shall be construed in accordance with and be governed by the laws of the Commonwealth of Pennsylvania without regard to the conflicts of law provisions thereof.
  4. No Warranties. Customer acknowledges and agrees that no warranty, duty or remedy, whether expressed, implied or statutory, is given or intended to arise out of this Agreement except as otherwise expressly stated herein, and Residents Energy specifically disclaims all other warranties, expressed or implied including any warranty of merchantability or fitness for a particular purpose or use.
  5. SEVERABILITY. Should any part of this Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect as if the part determined to be invalid had not been contained herein at the time of the execution of this Agreement.
  6. FORCE MAJEURE. Residents Energy will make commercially reasonable efforts to provide electricity hereunder but does not guarantee a continuous supply of electricity to Customer. Certain causes and events out of the control of Residents Energy (“Force Majeure Events”) may result in interruptions in service. Residents Energy will not be liable for any interruptions caused by a Force Majeure Event, and Residents Energy is not, and shall not be, liable for damages caused by Force Majeure Events. Force Majeure Events shall include acts of God, fire, flood, storm, terrorism, war, civil disturbance, acts of any governmental authority, accidents, strikes, labor disputes or problems, required maintenance work, inability to access the local distribution utility system, non-performance by the EDC (including, but not limited to, a facility outage on its electric facilities), or any other cause beyond Residents Energy’s control.
  7. LIMITATION OF LIABILITY. In no event shall Residents Energy or Customer be liable to the other or to any third party for any indirect, incidental, consequential, punitive, reliance or special damages, including without limitation, damages for lost profits, advantage, savings or revenues of any kind or increased cost of operations, whether or not Residents Energy or Customer has been advised of the possibility of such damages. Residents Energy’s liability and Customer’s exclusive remedies against Residents Energy, for any damages caused by any service outage, defect or failure shall be the termination provisions set forth above in the Termination section above. Residents Energy’s liability for other claims arising in connection with any service or this Agreement, if not otherwise limited by another provision of this Agreement, shall be limited to proven direct damages not to exceed per claim (or in the aggregate during any 12-month period), the total net payments made by Customer for the applicable service during the 12 month’s preceding the month in which the damage occurred.
  8. INDEMNIFICATION. Customer is responsible for, and will indemnify Residents Energy against, any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, and damage or injury caused by the electricity after its delivery to Customer’s residence or place of business, as applicable.
  9. CHANGE IN LAW. If at some future date there is a change in any law, rule, or regulation whereby Residents Energy is prevented, prohibited or frustrated from carrying out the terms of the Agreement, then, at the sole discretion of Residents Energy, this Agreement may be cancelled. If, at some future date, there is a change in a federal or state approved tariff affecting Residents Energy’s costs to purchase electricity required to provide your service, then, at the sole discretion of Residents Energy, this Agreement may be modified to reflect those costs.

Contact Information:

Supplier: Residents Energy, PO Box 400, Jamestown, NY 14702, 1.888.828.7374, www.residentsenergy.com 

Public Utility Commission, PO Box 3265, Harrisburg, PA 17105-3265, 800-692-7380, www.puc.pa.gov

Electric Distribution Co. (Default Service Provider)–Emergency Number /Universal Service Programs

Duquesne Light Co., 411 7th Ave., Pittsburgh, PA 15219                 888-393-7000 /           888-393-7600

Metropolitan Edison P.O. Box 368, Akron, OH 44309                  888-544-4877     /           800-545-7741

PECO, 2301 Market St, Philadelphia, PA 19101                          800-841-4141     /           800-774-7040

Penelec, P.O. Box 368, Akron, OH 44309                                     888-544-4877     /           800-545-7741

Penn Power Co.,            P.O. Box 368, Akron, OH 44309                         888-544-4877     /           800-545-7741

PPL, 827 Hausman Rd, Allentown, PA 18104-9392                                   800-342-5775    /           800-342-5775

West Penn Power, P.O. Box 368, Akron, OH 44309                      888-544-4877     /           800-545-7741

PA Electricity Variable Rate (SP)

**Este documento es una muestra representativa de la Declaración de Divulgación que usted recibirá en su paquete de bienvenida de Residents Energy dentro de 3 días laborables a partir de la aceptación por su compañía de utilidad de su inscripción de Residents Energy**
DECLARACION DE DIVULGACION Y TERMINOS DEL SERVICIO eléctrica en Pennsylvania-V.1Este es un acuerdo para los servicios de generación eléctrica, entre Residents Energy, LLC. (“Residents Energy,” “nosotros” o “nosotros”) y«PRIMER NOMBRE»«APELLIDO»(“cliente” o “usted”«DIRECCION LINEA 1»«CIUDAD»,«ESTADO»«CODIGO POSTAL»Residents Energy es licenciado por la Comisión de Utilidad Pública de Pennsylvania para ofrecer y suministrar servicios de generación eléctrica en Pennsylvania. Nuestro número de licencia de PUC es A-2014-2433184. Sus precios de generación y los cargos serán fijados por Residents Energy. La Comisión Federal Reguladora de la Energía regula los precios de transmisión y servicios. Usted continuará recibiendo su factura de su Compañía de Distribución Eléctrica (EDC) para todos los cargos de suministro y entrega, su EDC seguirá brindando todas las reparaciones de emergencia y servicios.

  1. Derecho de Rescisión – Usted puede cancelar este Acuerdo en cualquier momento antes de la medianoche del tercer día hábil después de recibir esta declaración poniéndose en contacto con Residents Energy al 1-888-828-7374 o por correo electrónico a contactus@residentsenergy.com.
  2. Definiciones – Cargo de Generación – Cargo por la producción de electricidad. Cargo de Transmisión – Cargo por mover la electricidad de alto voltaje de una instalación de generación a las líneas de distribución de una compañía de distribución eléctrica.
  3. Precio Inicial – El precio inicial de la generación de electricidad para los clientes que comienzan en o alrededor del Esta será su fecha de comienzo es Esta será su tarifa inicia .Este precio se aplicará a su primer mes de servicio de Residents Energy. (Para los clientes de ResiSure, ver abajo, este precio se aplicará a los primeros doces ciclos de facturación.)
  4. Plan de Tarifa Variable – El precio del servicio básico de Residents Energy es un precio variable. El precio de la generación eléctrica vendida se establece en una base aproximada mensual basada en el mercado de generación eléctrico proporcionado por la PJM Interconnection, LLC (“PJM”), transporte o transmisión y otros factores de mercado y de negocio relacionados con los precios. No hay ningún límite en la cantidad que su precio puede disminuir o aumentar de mes a mes. El precio de Residents Energy puede ser más alto o más bajo que el precio de la EDC en cualquier mes en particular y no hay precio máximo. Su precio incluye impuestos del estado total estimado, pero excluye el impuesto sobre las ventas de Pennsylvania, de ser aplicable. Los clientes pueden llamar a Residents Energy al 1-888-828-7374 o visitar nuestro sitio web en www.residentsenergy.com para las tasas actuales de los precios variables y los precios históricos. Por favor, tenga en cuenta que los precios históricos no son indicativos de presente o futuro de los precios.
  5. Plan ResiSure – Si ha elegido la promoción de Precio Garantizado ResiSure de Residents Energy, su precio será efectivo a partir de su primera fecha de servicio con Residents Energy y permanecerá fijo para todas las facturas emitidas dentro de los 12 meses siguientes a su fecha de comienzo. Su fecha de inicio para la Promoción es <<Fecha de comienzo>>. Su fecha Final del Término es <<Fecha Final del Término>>. Usted recibirá una notificación inicial dentro de 45 a 60 días antes de la expiración del término. Además, recibirá un aviso de opciones aproximadamente 30 días antes de la expiración del término informándole de sus opciones de renovación.
  6. Opción de Suministro de Energía Renovable – Energía “Renovable” se refiere a la energía que se genera a partir de fuentes renovables, como la solar, viento, agua o biomasa. Si unclienteelige la opción de suministros renovable, Residents Energy asegurará deque el 100% delconsumo de electricidad delcliente coincida con los certificados de energía renovable oatributosde energía renovable. Residents Energy tendrá un plazo máximo de 24meses a partir del finaldecadaaño calendario para corregir cualquier deficienciaque pueda haber surgido enel contenidorenovablede la electricidad vendidaen virtud del presenteAcuerdo durante dicho año calendario. Elpreciodelas energíasrenovables estará compuesto por el preciovariable de Residents Energy más una cantidad que representa el costo de Residents Energy en la adquisición de los certificados de energía renovable o atributos de energía renovable que no excederá de tres (3) centavos por kilovatio-hora.
  7. Reembolsos – Si un Cliente participa en un programa de reembolso, el Cliente debe permanecer en el programa durante todo el plazo acordado con el fin de calificar para el reembolso. Si el Cliente cancela en cualquier momento antes del plazo acordado, el cliente perderá todos los derechos y reclamaciones a cualquiera y todas las ofertas de reembolsos. Todas las cantidades de reembolso anunciado y presentado a los clientes son estimaciones basadas en su uso anterior de la electricidad y/o gas natural del cliente. Cantidades actuales de reembolso se basará en uso actual del cliente sobre el término de este acuerdo, que puede variar de cualquier estimado proveído. Residents Energy enviará cualquier reembolso o pagos de promoción a la dirección dada por el cliente en el momento de inscribirse con Residents Energy. Es responsabilidad del cliente notificar a Residents Energy de cualquier cambio en la dirección de facturación ya sea por escrito a: 20 West 3rd Street, Suite 10, PO Box 400, Jamestown, NY 14702 o llamando al Servicio al Cliente de Residents Energy al 1-888-828-7374. Residents Energy enviará todos los reembolsos, pagos de promoción y avisos vía el correo de primera clase y no es responsable por direcciones inválidas o artículos no entregados.
  8. Su oferta promocional – Su oferta promocional será divulgada aquí
  9. Duración del Acuerdo/Renovaciones – Residents Energy comenzará a proporcionar su suministro de generación eléctrica en una fecha fijada por la EDC y continuará en una base de mes a mes hasta que cualquiera de las partes notifique su intención de cancelar y hasta que la EDC complete la terminación, de acuerdo con sus reglas. Razones comunes de Residents Energy para cancelar este acuerdo incluyen: Falta de pago – si se termina su servicio eléctrico por la EDC, entonces este acuerdo es cancelado en la fecha en que termina su servicio eléctrico. Usted nos deberá cualquier cantidad impagada de nuestros cargos para el servicio de generación eléctrico hasta la fecha de terminación. Cliente se mudó – Si el cliente se mueve de la dirección indicada anteriormente, se cancela este contrato. Si cancelamos este acuerdo por cualquier razón que no sea por falta de pago del cliente, vamos a seguir las normas aplicables en dar aviso a usted.
  10. Disposiciones de Cancelación – Un cliente residencial puede cancelar este Acuerdo en cualquier momento llamando a Residents Energy al 1-888-828-7374 o por escrito a 20 West 3rd Street, Suite 10, P O Box 400, Jamestown, NY 14702 o por correo electrónico a contactus@residentsenergy.com. Si usted cancela este acuerdo nos deberá las cantidades impagadas hasta la fecha de cancelación.
  11. Penalidades, Honorarios y Excepciones – No hay ningún honorario o penalización por cancelación temprana de sus servicios con Residents Energy.
  12. Disposiciones de Pago – Todos los pagos se deben hacer a su EDC. Cualquier cantidad no pagada puede estar sujeta a cargos por pagos tardíos.
  13. Su EDC puede solicitar un depósito de seguridad para las cantidades que incluyen cargos del proveedor. Su EDC mantiene el derecho de cancelar su servicio por cualquier cargo no pagado a su utilidad o suplidor, conforme a las normas de la Comisión de Servicios Públicos de Pennsylvania.
  14. Vencimiento del acuerdo/Cambios en los términos – Si usted tiene un acuerdo a plazo fijo y se está acercando la fecha de vencimiento o si nosotros proponemos cambiar nuestros términos de servicio, usted recibirá dos notificaciones por escrito antes de que sea la fecha de vencimiento o la fecha de efectividad de los cambios propuesto. Estas notificaciones explicarán sus opciones en el futuro. Cuarenta y cinco (45) días a sesenta (60) días antes de la fecha de vencimiento o propuesta de cambio, Residents le enviará el primer aviso por escrito, un segundo aviso con opciones para su consideración será enviado a usted no más tarde de treinta (30) días antes de la fecha de vencimiento o propuesta de modificación de los términos de servicio.
  15. Procedimientos de Disputa- Contáctenos con cualquier pregunta acerca de nuestros términos del servicio al 1-888-828-7374. Si usted no está satisfecho después de discutir los términos con nosotros, usted puede llamar o escribir a la Comisión de Utilidad Pública (PUC).

Información de Contacto:

Public Utility Commission, PO Box 3265, Harrisburg, PA 17105-3265, 800-692-7380

Suplidor: Residents Energy, 20 W 3rd St, Suite 10, PO Box 400, Jamestown, NY 14702, 1-888-828-7374, www.Residentsenergy.com
Compañía Proveedora de Distribución de último recurso:

PA Natural Gas Fixed Rate No ETF (EN)

PENNSYLVANIA – FIXED PRICE NATURAL GAS CONTRACT SUMMARY V.09012017

This document summarizes the key terms of your contract with Residents Energy, Inc. (“RESI”)

Natural Gas Supplier

Information

Residents Energy, LLC, PO Box 400, Jamestown, NY 14702

888-828-7374  www.residentsenergy.com

You have chosen RESI as your natural gas supplier. RESI is not affiliated with your natural gas distribution company (“NGDC”). RESI is responsible for the natural gas distribution charges on your bill. These charges will appear on your NGDC bill separate and apart from your NGDC’s distribution charges for delivering your natural gas.

Price StructureWith RESI’s Fixed Rate (ResiSure) plan, your rate will be effective starting with your first date of service with RESI and will remain fixed for the first 12 billing cycles. This rate may be higher or lower than the NGDC’s rate.
Natural Gas Supply PriceYour Natural Gas supply rate with RESI during the Initial Term will be _______ per CCF/Therm.
Statement Regarding

Savings

RESI’s rate for Natural Gas supply may be higher or lower than your NGDC’s rate, there is no guarantee of savings.
Deposit RequirementsRESI does not require any deposit.
Contract Start DateYour RESI Natural Gas supply service will begin on the date set by your NGDC.
Contract Duration/LengthThe Initial Term of this contract is 12 billing cycles.
Cancellation/Early

Termination Fees

You may cancel your RESI natural gas supply service at any time, with no cancellation fees.
IncentivesRebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer.
End of ContractYou will receive an initial notice within 60 to 75 days before the expiration of the Initial Term.  Also, you will receive an options notice approximately 45 days prior to the expiration of the Initial Term advising you of your renewal options. If you do not respond to the notifications, your service with RESI will continue and this Agreement will automatically rollover to another fixed term, or to month-to-month terms, as set forth in the notifications.

RESIDENTS ENERGY – PENNSYLVANIA NATURAL GAS DISCLOSURE STATEMENT – V.09012017

This is an agreement (“Agreement”) for natural gas supply services, between Residents Energy, LLC (“Residents Energy”) and

«FIRST_NAME» «LAST_NAME» (“Customer” or “you”)

«ADDRESSLINE1»   «CITY», «STATE» «ZIP»

BACKGROUND

Residents Energy is licensed by the Pennsylvania Public Utility Commission to offer and supply natural gas in Pennsylvania. Residents Energy’s PUC license number is A-2014-2432600.

Your commodity prices and charges will be set by Residents Energy. The Public Utility Commission regulates distribution or delivery prices and services.

You will continue to receive your gas bill from your Natural Gas Distribution Company (NGDC). It will contain the NGDC’s charges and Residents Energy’s charges. Your NGDC will continue to provide all emergency repairs and services.

Right of Rescission – You may cancel this Agreement at any time before midnight of the third business day after receiving this Disclosure Statement. To do so, you may contact Residents Energy at PO Box 400, Jamestown, NY 14702, by phone at 1.888.828.7374, or by email at contactus@residentsenergy.com.

DEFINITIONS

Commodity Charges: The charges for basic gas supply service which is sold either by volume (Ccf or Mcf) or heating value (Dekatherms).

 

TERMS OF SERVICE

  1. Price – For each billing cycle, the price for the natural gas supplied pursuant to this Agreement will be calculated by multiplying (i) the agreed-upon variable or fixed rate for the natural gas, by (ii) the amount of natural gas consumed, as determined by the NGDC’s actual or estimated meter reads. The rate for natural gas, whether a variable rate or fixed rate, does not include the NGDC’s charges and fees.

Fixed Rate Product: If your Contract Summary indicates that you have chosen a Fixed Rate (ResiSure) natural gas product, the rate for the natural gas supplied pursuant to this Agreement during the Initial Term (defined in your Contract Summary) will be the rate set forth on the Contract Summary. This rate includes natural gas Commodity Charges and estimated total state taxes but excludes applicable state and local Sales Tax. This rate will be effective starting with your first date of service with Residents Energy and will remain fixed for the Initial Term.

Variable Rate Product: If your Contract Summary indicates that you have chosen a Variable Rate (ResiFlex) natural gas product, the rate for the natural gas supplied pursuant to this Agreement during the first billing cycle will be the rate set forth on the Contract Summary. Thereafter, the rate will fluctuate at Residents Energy’s discretion. When setting rates, Residents Energy will consider numerous factors including, but not limited to, current conditions on the NYMEX commodity exchange, the wholesale cost of natural gas, capacity costs, storage costs, balancing costs, cost of transportation of gas to the delivery point, Residents Energy’s expenses and margins and all applicable taxes, fees, or assessments. The rate includes natural gas Commodity Charges and estimated total state taxes but excludes applicable state and local Sales Tax. There is no limit on how much the rate may change from one billing cycle to the next. The rate may be higher or lower than the NGDC’s rate in any particular billing cycle. There is no cap on the rate. You will receive notice of variable rate changes when you receive the bill with that rate. More information about this variable rate product, including what the rate has been for the past 24 months, can be found at www.residentsenergy.com or you can call 1.888.828.7374. However, please remember that past rates do not indicate present or future rates.

  1. Length of AgreementFixed Rate Product: For the Fixed Rate (ResiSure) product, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the NGDC, and it shall continue until the conclusion of the Initial Term (defined in your Contract Summary). The Agreement may renew at that juncture as described in the Renewal Provisions/Agreement Expiration/Change in Terms section below.

Variable Rate Product: For the Variable Rate (ResiFlex) product, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the NGDC, and it shall continue until either Residents Energy or Customer provides 15 days’ notice of termination to the other. Customer may cancel this agreement by contacting Residents Energy at PO Box 400, Jamestown, NY 14702, by phone at 1.888.828.7374, or by email at contactus@residentsenergy.com. In the event such notice is given, the NGDC will complete the termination on the next available date in accordance with its rules.

  1. Special Terms and Conditions – Rebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.
  2. Late Payment and Early Termination FeesAll regular payments are to be made to your NGDC. Any unpaid amounts may be subject to late payment charges in accordance with your NGDC’s tariff.

Variable Rate Product: There are no early termination fees for termination of a Variable Rate (ResiFlex) Agreement.

Fixed Rate Product: For the Fixed Rate (ResiSure) product (unless your Contract Summary indicates that this provision is waived), if either (i) you terminate the Agreement prior to the end of the Initial Term, or (ii) Residents Energy terminates the Agreement prior to the end of the Initial Term due to your breach, you shall pay Residents Energy, in addition to any other applicable charges, an early termination fee for each terminated account, equal to: $10.00 for each month, or portion thereof, remaining in the Initial Term. The parties acknowledge and agree that the actual damages that Residents Energy will suffer as a result of Customer’s early termination or breach are difficult to assess, the early termination fee described herein is a reasonable estimate of such damages and such early termination fee constitutes liquidated damages rather than a penalty.

  1. Cancellation Provisions – Customer may terminate this Agreement by contacting Residents Energy or the NGDC. However, see previous Section (4. Late Payment and Early Termination Fees) for details on if/when Customer will be subject an Early Termination Fee. If you fail to meet your obligations under this Agreement, or if there is a material adverse change in your business or financial condition (as determined by Residents Energy in its discretion), then, in addition to any other remedies that it may have, Residents Energy may terminate the Agreement. If Residents Energy terminates the Agreement for any reason other than for your non-payment, Residents Energy will follow applicable rules in providing notice to you. Non-Payment – If your natural gas service is terminated by your NGDC, then this Agreement will be cancelled on the date that your natural gas service is terminated. You will owe us for amounts unpaid for our charges for natural gas supply up to the date of termination. Customer Move – If Customer moves from the address listed above, this Agreement is cancelled.
  2. Renewal Provisions/Agreement Expiration/Change in Terms – If you have a fixed duration contract approaching the expiration date, or whenever Residents Energy proposes to change the terms of service, you will receive two separate written notifications, the first approximately 60 to 75 days in advance and the second 45 days in advance of either the expiration date or the effective date of the proposed changes. These notifications will explain your options going forward. If you do not respond to the notifications, your service with Residents Energy will continue and this Agreement may automatically rollover to another fixed term (“Renewal Term”) or to month-to-month terms, as set forth in the notifications.
  3. Dispute Procedures – Contact Residents Energy with any questions concerning the terms of service at 1.888.828.7374. If you are not satisfied after discussing your terms of service with Residents Energy you may call or write to the Public Utility Commission (PUC), Bureau of Consumer Services, PO Box 3265, Harrisburg, PA 17105-3265, 1.800.692.7380.
  4. Mandatory Arbitration and Class Action Waiver – Any dispute, controversy or claim arising out of, or related to, Residents Energy’s services under this Agreement that is not resolved directly between the parties or by the PUC (collectively, the “Claims”), shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and, if Customer is a residential customer, the Consumer-Related Disputes Supplementary Procedures.

BY ENTERING INTO THIS AGREEMENT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK REMEDIES IN COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION.

THE PARTIES AGREE THAT ALL CLAIMS INCLUDING STATUTORY, STATE OR FEDERAL CLAIMS, MAY BE MADE SOLELY ON AN INDIVIDUAL BASIS, AND THAT THIS AGREEMENT DOES NOT PERMIT CLASS ACTIONS, EITHER IN ARBITRATION OR THROUGH AN ADMINISTRATIVE OR COURT PROCEEDING. FURTHER, CUSTOMER WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. AAA MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IN THE EVENT THE PROHIBITION ON CLASS ARBITRATION IS DEEMED INVALID OR UNENFORCEABLE, THEN THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION WILL REMAIN IN FORCE. JUDGMENT ON THE ARBITRATOR’S AWARD CAN BE ENTERED IN ANY COURT HAVING JURISDICTION. THIS AGREEMENT EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE, AND THUS THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION. THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.

  1. Entire Agreement – This Agreement, including the Contract Summary and any attached enrollment form, constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its Sales personnel other than the written statements in this Agreement and that you have made your own decision to enter into this Agreement.
  2. Assignment. Residents Energy may assign or transfer its rights or obligations under this Agreement after first informing you in writing of such transfer or assignment. The terms of this Agreement will remain unchanged after such assignment. You will receive prior notification of any subsequent assignment. You may not assign or transfer your rights or obligations under this Agreement.
  3. Choice of Law. This Agreement shall be construed in accordance with and be governed by the laws of the Commonwealth of Pennsylvania without regard to the conflicts of law provisions thereof.
  4. No Warranties. Customer acknowledges and agrees that no warranty, duty or remedy, whether expressed, implied or statutory, is given or intended to arise out of this Agreement except as otherwise expressly stated herein, and Residents Energy specifically disclaims all other warranties, expressed or implied including any warranty of merchantability or fitness for a particular purpose or use.
  5. SEVERABILITY. Should any part of this Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect as if the part determined to be invalid had not been contained herein at the time of the execution of this Agreement.
  6. FORCE MAJEURE. Residents Energy will make commercially reasonable efforts to provide natural gas hereunder but does not guarantee a continuous supply of natural gas to Customer. Certain causes and events out of the control of Residents Energy (“Force Majeure Events”) may result in interruptions in service. Residents Energy will not be liable for any interruptions caused by a Force Majeure Event, and Residents Energy is not, and shall not be, liable for damages caused by Force Majeure Events. Force Majeure Events shall include acts of God, fire, flood, storm, terrorism, war, civil disturbance, acts of any governmental authority, accidents, strikes, labor disputes or problems, required maintenance work, inability to access the local distribution utility system, non-performance by the NGDC (including, but not limited to, a facility outage on its distribution system), or any other cause beyond Residents Energy’s control.
  7. LIMITATION OF LIABILITY. In no event shall Residents Energy or Customer be liable to the other or to any third party for any indirect, incidental, consequential, punitive, reliance or special damages, including without limitation, damages for lost profits, advantage, savings or revenues of any kind or increased cost of operations, whether or not Residents Energy or Customer has been advised of the possibility of such damages. Residents Energy’s liability and Customer’s exclusive remedies against Residents Energy, for any damages caused by any service outage, defect or failure shall be the termination provisions set forth above in the Termination section above. Residents Energy’s liability for other claims arising in connection with any service or this Agreement, if not otherwise limited by another provision of this Agreement, shall be limited to proven direct damages not to exceed per claim (or in the aggregate during any 12-month period), the total net payments made by Customer for the applicable service during the 12 month’s preceding the month in which the damage occurred.
  8. INDEMNIFICATION. Customer is responsible for, and will indemnify Residents Energy against, any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, and damage or injury caused by the natural gas after its delivery to Customer’s residence or place of business, as applicable.
  9. CHANGE IN LAW. If at some future date there is a change in any law, rule, or regulation whereby Residents Energy is prevented, prohibited or frustrated from carrying out the terms of the Agreement, then, at the sole discretion of Residents Energy, this Agreement may be cancelled. If, at some future date, there is a change in a federal or state approved tariff affecting Residents Energy’s costs to purchase the natural gas required to provide your service, then, at the sole discretion of Residents Energy, this Agreement may be modified to reflect those costs.

 

Contact Information:

Supplier: Residents Energy, LLC, PO Box 400, Jamestown, NY 14702, 1.888.828.7374, www.residentsenergy.com

Information about shopping for a natural gas supplier is available from:

Pennsylvania Public Utility Commission (PUC)

400 North Street, Harrisburg, PA 17120

1-800-692-7380

www.pagasswitch.com

 

Pennsylvania Office of Consumer Advocate

www.oca.state.pa.us

PA Natural Gas Variable Rate (EN)

PENNSYLVANIA – VARIABLE RATE NATURAL GAS CONTRACT SUMMARY V.09012017

This document summarizes the key terms of your contract with Residents Energy, LLC (“RESI”)

Natural Gas Supplier

Information

Residents Energy, LLC, PO Box 400, Jamestown, NY 14702

888-828-7374  www.residentsenergy.com

You have chosen RESI as your natural gas supplier. RESI is not affiliated with your natural gas distribution company (“NGDC”). RESI is responsible for the natural gas supply charges on your bill. These charges will appear on your NGDC bill separate and apart from your NGDC’s distribution charges for delivering your natural gas.

Price StructureYour rate for natural gas supply will be a variable rate that will fluctuate at RESI’s discretion based on numerous factors including, but not limited to, current conditions on the NYMEX commodity exchange, the wholesale cost of natural gas, capacity costs, storage costs, balancing costs, cost of transportation of gas to the delivery point, RESI’s expenses and margins and all applicable taxes, fees, or assessments. There is no cap on your variable rate, and there is no limit on how much the price may change from one billing cycle to the next. You will receive notice of variable rate changes when you receive the bill with that rate.
Natural Gas Supply PriceYour natural gas supply rate for your first billing cycle with RESI is ______ per CCF/Therm.  Thereafter, your rate will vary based on the factors described above.
Statement Regarding SavingsRESI’s variable rate for natural gas supply may be higher or lower than your NGDC’s rate, there is no guarantee of savings.
Deposit RequirementsRESI does not require any deposit.
IncentivesRebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer.
Contract Start DateYour RESI natural gas supply service will begin on the date set by your NGDC.
Contract Duration/LengthThis agreement will continue until either party provides notice of its intent to cancel and until the NGDC completes the termination in accordance with its rules.
Cancellation/Early

Termination Fees

You may cancel your RESI natural gas supply service at any time without cancellation fees.
End of Contract   This agreement will continue until either party provides notice of its intent to cancel and until the NGDC completes the termination in accordance with its rules.

RESIDENTS ENERGY – PENNSYLVANIA NATURAL GAS DISCLOSURE STATEMENT – V.09012017

This is an agreement (“Agreement”) for natural gas supply services, between Residents Energy, LLC (“Residents Energy”) and

(“Customer” or “you”)

 

BACKGROUND

Residents Energy is licensed by the Pennsylvania Public Utility Commission to offer and supply natural gas in Pennsylvania. Residents Energy’s PUC license number is A-2014-2432600.

Your commodity prices and charges will be set by Residents Energy. The Public Utility Commission regulates distribution or delivery prices and services.

You will continue to receive your gas bill from your Natural Gas Distribution Company (NGDC). It will contain the NGDC’s charges and Residents Energy’s charges. Your NGDC will continue to provide all emergency repairs and services.

Right of Rescission – You may cancel this Agreement at any time before midnight of the third business day after receiving this Disclosure Statement. To do so, you may contact Residents Energy at PO Box 400, Jamestown, NY 14702, by phone at 1.888.828.7374, or by email at contactus@residentsenergy.com.

 

DEFINITIONS

Commodity Charges: The charges for basic gas supply service which is sold either by volume (Ccf or Mcf) or heating value (Dekatherms).

TERMS OF SERVICE

  1. Price – For each billing cycle, the price for the natural gas supplied pursuant to this Agreement will be calculated by multiplying (i) the agreed-upon variable or fixed rate for the natural gas, by (ii) the amount of natural gas consumed, as determined by the NGDC’s actual or estimated meter reads. The rate for natural gas, whether a variable rate or fixed rate, does not include the NGDC’s charges and fees.

Fixed Rate Product: If your Contract Summary indicates that you have chosen a Fixed Rate (ResiSure) natural gas product, the rate for the natural gas supplied pursuant to this Agreement during the Initial Term (defined in your Contract Summary) will be the rate set forth on the Contract Summary. This rate includes natural gas Commodity Charges and estimated total state taxes but excludes applicable state and local Sales Tax. This rate will be effective starting with your first date of service with Residents Energy and will remain fixed for the Initial Term.

Variable Rate Product: If your Contract Summary indicates that you have chosen a Variable Rate (ResiFlex) natural gas product, the rate for the natural gas supplied pursuant to this Agreement during the first billing cycle will be the rate set forth on the Contract Summary. Thereafter, the rate will fluctuate at Residents Energy’s discretion. When setting rates, Residents Energy will consider numerous factors including, but not limited to, current conditions on the NYMEX commodity exchange, the wholesale cost of natural gas, capacity costs, storage costs, balancing costs, cost of transportation of gas to the delivery point, Residents Energy’s expenses and margins and all applicable taxes, fees, or assessments. The rate includes natural gas Commodity Charges and estimated total state taxes but excludes applicable state and local Sales Tax. There is no limit on how much the rate may change from one billing cycle to the next. The rate may be higher or lower than the NGDC’s rate in any particular billing cycle. There is no cap on the rate. You will receive notice of variable rate changes when you receive the bill with that rate. More information about this variable rate product, including what the rate has been for the past 24 months, can be found at www.residentsenergy.com or you can call 1.888.828.7374. However, please remember that past rates do not indicate present or future rates.

  1. Length of AgreementFixed Rate Product: For the Fixed Rate (ResiSure) product, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the NGDC, and it shall continue until the conclusion of the Initial Term (defined in your Contract Summary). The Agreement may renew at that juncture as described in the Renewal Provisions/Agreement Expiration/Change in Terms section below.

Variable Rate Product: For the Variable Rate (ResiFlex) product, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the NGDC, and it shall continue until either Residents Energy or Customer provides 15 days’ notice of termination to the other. Customer may cancel this agreement by contacting Residents Energy at PO Box 400, Jamestown, NY 14702, by phone at 1.888.828.7374, or by email at contactus@residentsenergy.com. In the event such notice is given, the NGDC will complete the termination on the next available date in accordance with its rules.

  1. Special Terms and Conditions – Rebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.
  2. Late Payment and Early Termination FeesAll regular payments are to be made to your NGDC. Any unpaid amounts may be subject to late payment charges in accordance with your NGDC’s tariff.

Variable Rate Product: There are no early termination fees for termination of a Variable Rate (ResiFlex) Agreement.

Fixed Rate Product: For the Fixed Rate (ResiSure) product (unless your Contract Summary indicates that this provision is waived), if either (i) you terminate the Agreement prior to the end of the Initial Term, or (ii) Residents Energy terminates the Agreement prior to the end of the Initial Term due to your breach, you shall pay Residents Energy, in addition to any other applicable charges, an early termination fee for each terminated account, equal to: $10.00 for each month, or portion thereof, remaining in the Initial Term. The parties acknowledge and agree that the actual damages that Residents Energy will suffer as a result of Customer’s early termination or breach are difficult to assess, the early termination fee described herein is a reasonable estimate of such damages and such early termination fee constitutes liquidated damages rather than a penalty.

  1. Cancellation Provisions – Customer may terminate this Agreement by contacting Residents Energy or the NGDC. However, see previous Section (4. Late Payment and Early Termination Fees) for details on if/when Customer will be subject an Early Termination Fee. If you fail to meet your obligations under this Agreement, or if there is a material adverse change in your business or financial condition (as determined by Residents Energy in its discretion), then, in addition to any other remedies that it may have, Residents Energy may terminate the Agreement. If Residents Energy terminates the Agreement for any reason other than for your non-payment, Residents Energy will follow applicable rules in providing notice to you. Non-Payment – If your natural gas service is terminated by your NGDC, then this Agreement will be cancelled on the date that your natural gas service is terminated. You will owe us for amounts unpaid for our charges for natural gas supply up to the date of termination. Customer Move – If Customer moves from the address listed above, this Agreement is cancelled.
  2. Renewal Provisions/Agreement Expiration/Change in Terms – If you have a fixed duration contract approaching the expiration date, or whenever Residents Energy proposes to change the terms of service, you will receive two separate written notifications, the first approximately 60 to 75 days in advance and the second 45 days in advance of either the expiration date or the effective date of the proposed changes. These notifications will explain your options going forward. If you do not respond to the notifications, your service with Residents Energy will continue and this Agreement may automatically rollover to another fixed term (“Renewal Term”) or to month-to-month terms, as set forth in the notifications.
  3. Dispute Procedures – Contact Residents Energy with any questions concerning the terms of service at 1.888.828.7374. If you are not satisfied after discussing your terms of service with Residents Energy you may call or write to the Public Utility Commission (PUC), Bureau of Consumer Services, PO Box 3265, Harrisburg, PA 17105-3265, 1.800.692.7380.
  4. Mandatory Arbitration and Class Action Waiver – Any dispute, controversy or claim arising out of, or related to, Residents Energy’s services under this Agreement that is not resolved directly between the parties or by the PUC (collectively, the “Claims”), shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and, if Customer is a residential customer, the Consumer-Related Disputes Supplementary Procedures.

BY ENTERING INTO THIS AGREEMENT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK REMEDIES IN COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION.

THE PARTIES AGREE THAT ALL CLAIMS INCLUDING STATUTORY, STATE OR FEDERAL CLAIMS, MAY BE MADE SOLELY ON AN INDIVIDUAL BASIS, AND THAT THIS AGREEMENT DOES NOT PERMIT CLASS ACTIONS, EITHER IN ARBITRATION OR THROUGH AN ADMINISTRATIVE OR COURT PROCEEDING. FURTHER, CUSTOMER WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. AAA MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IN THE EVENT THE PROHIBITION ON CLASS ARBITRATION IS DEEMED INVALID OR UNENFORCEABLE, THEN THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION WILL REMAIN IN FORCE. JUDGMENT ON THE ARBITRATOR’S AWARD CAN BE ENTERED IN ANY COURT HAVING JURISDICTION. THIS AGREEMENT EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE, AND THUS THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION. THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.

  1. Entire Agreement – This Agreement, including the Contract Summary and any attached enrollment form, constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its Sales personnel other than the written statements in this Agreement and that you have made your own decision to enter into this Agreement.
  2. Assignment. Residents Energy may assign or transfer its rights or obligations under this Agreement after first informing you in writing of such transfer or assignment. The terms of this Agreement will remain unchanged after such assignment. You will receive prior notification of any subsequent assignment. You may not assign or transfer your rights or obligations under this Agreement.
  3. Choice of Law. This Agreement shall be construed in accordance with and be governed by the laws of the Commonwealth of Pennsylvania without regard to the conflicts of law provisions thereof.
  4. No Warranties. Customer acknowledges and agrees that no warranty, duty or remedy, whether expressed, implied or statutory, is given or intended to arise out of this Agreement except as otherwise expressly stated herein, and Residents Energy specifically disclaims all other warranties, expressed or implied including any warranty of merchantability or fitness for a particular purpose or use.
  5. SEVERABILITY. Should any part of this Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect as if the part determined to be invalid had not been contained herein at the time of the execution of this Agreement.
  6. FORCE MAJEURE. Residents Energy will make commercially reasonable efforts to provide natural gas hereunder but does not guarantee a continuous supply of natural gas to Customer. Certain causes and events out of the control of Residents Energy (“Force Majeure Events”) may result in interruptions in service. Residents Energy will not be liable for any interruptions caused by a Force Majeure Event, and Residents Energy is not, and shall not be, liable for damages caused by Force Majeure Events. Force Majeure Events shall include acts of God, fire, flood, storm, terrorism, war, civil disturbance, acts of any governmental authority, accidents, strikes, labor disputes or problems, required maintenance work, inability to access the local distribution utility system, non-performance by the NGDC (including, but not limited to, a facility outage on its distribution system), or any other cause beyond Residents Energy’s control.
  7. LIMITATION OF LIABILITY. In no event shall Residents Energy or Customer be liable to the other or to any third party for any indirect, incidental, consequential, punitive, reliance or special damages, including without limitation, damages for lost profits, advantage, savings or revenues of any kind or increased cost of operations, whether or not Residents Energy or Customer has been advised of the possibility of such damages. Residents Energy’s liability and Customer’s exclusive remedies against Residents Energy, for any damages caused by any service outage, defect or failure shall be the termination provisions set forth above in the Termination section above. Residents Energy’s liability for other claims arising in connection with any service or this Agreement, if not otherwise limited by another provision of this Agreement, shall be limited to proven direct damages not to exceed per claim (or in the aggregate during any 12-month period), the total net payments made by Customer for the applicable service during the 12 month’s preceding the month in which the damage occurred.
  8. INDEMNIFICATION. Customer is responsible for, and will indemnify Residents Energy against, any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, and damage or injury caused by the natural gas after its delivery to Customer’s residence or place of business, as applicable.
  9. CHANGE IN LAW. If at some future date there is a change in any law, rule, or regulation whereby Residents Energy is prevented, prohibited or frustrated from carrying out the terms of the Agreement, then, at the sole discretion of Residents Energy, this Agreement may be cancelled. If, at some future date, there is a change in a federal or state approved tariff affecting Residents Energy’s costs to purchase the natural gas required to provide your service, then, at the sole discretion of Residents Energy, this Agreement may be modified to reflect those costs.

 

Contact Information:

Supplier: Residents Energy, LLC, PO Box 400, Jamestown, NY 14702, 1.888.828.7374, www.residentsenergy.com

Information about shopping for a natural gas supplier is available from:

Pennsylvania Public Utility Commission (PUC)

400 North Street, Harrisburg, PA 17120

1-800-692-7380

www.pagasswitch.com

 

Pennsylvania Office of Consumer Advocate

www.oca.state.pa.us

PA Natural Gas Variable Rate (SP)

**Este documento es una muestra representativa de la Declaración de Divulgación que usted recibirá en su paquete de bienvenida de Residents Energy dentro de 3 días laborables a partir de la aceptación por su compañía de utilidad de su inscripción de Residents Energy**

TERMINOS DEL SERVICIO DE GAS NATURAL PENNSYLVANIA-V.1

Este es un acuerdo para los servicios de generación de gas natural, entre Residents Energy, LLC (“Residents Energy,” “nosotros” o “nosotros”)

  1. Su Nombre Estará Aquí (“Cliente” o “usted”
  2. Su Dirección Estará Aquí
  3. Residents Energy está licenciado por la Comisión de Utilidad Pública de Pennsylvania para ofrecer y suministrar servicios de gas natural en Pennsylvania. Nuestro número de licencia de PUC es A-2014-2432600.
  4. Sus precios de gas natural y cargos serán fijados por Residents Energy. La Comisión de Utilidad Pública regula los precios de distribución y servicios. La Comisión Federal Reguladora de Energía regula los precios de transmisión y servicios. Usted continuará recibiendo su factura de su Compañía de Distribución de Gas Natural (NGDC) para todos los cargos de suministro y entrega y su NGDC continuará ofreciendo todas las reparaciones de emergencia y servicios.
  5. Derecho de Rescisión – Usted puede cancelar este Acuerdo en cualquier momento antes de la medianoche del tercer día hábil después de recibir esta declaración.
  6. Definición de Generación Cargos de Tubería Interestatal – Cargos por transporte de gas natural a las líneas de distribución de una empresa distribuidora, Cargo de los productos básicos – Los cargos para el producto de gas natural que se vende en pies cúbicos o decatermos, y Cargos de distribución – El cargo por la entrega de gas natural desde la puerta de la ciudad para el consumidor.
  7. Precios de Servicios Básicos – Residents Energy ofrece un precio variable para todo el gas natural vendido bajo este Acuerdo. El precio variable de todo el gas natural vendido bajo este acuerdo se establece en una base aproximadamente mensual y se basa en los precios de mercado de gas natural, transporte y otros factores de mercado y de negocio relacionados con los precios. Este precio puede ser más alto o bajo que el precio de la NGDC en cualquier mes en particular. No hay precio máximo. Los cargos de suministro de gas natural incluyen impuestos estimados totales del estado. Residents Energy cumplirá con todas las leyes necesarias con respecto a impuestos sobre las ventas e incluirá o excluirá los impuestos apropiados en cada jurisdicción servida, si hubiese, como es requerido por el Departamento de Ingresos de Pennsylvania para todos los cargos de suministro de gas natural. Los clientes pueden llamar al servicio al cliente de Residents Energy al 1-888-828-7374 para los precios actuales de las tarifas variable.
  8. El precio inicial del gas natural para los clientes que comienzan en o alrededor del Esta será su fecha de comienzo es Esta será su tarifa inicia.
  9. Reembolsos y Promociones Especiales – De vez en cuando Residents Energy puede ofrecer programas de reembolso. Si un Cliente participa en un programa de reembolso de Residents Energy, el Cliente debe permanecer en el programa durante todo el plazo acordado con el fin de calificar para el reembolso. Si un Cliente cancela en cualquier momento antes del plazo acordado, el cliente perderá todos los derechos y reclamaciones a cualquiera y todas las ofertas de reembolsos. Todas las cantidades de reembolso anunciados y presentados a los clientes son estimaciones basadas en su uso anterior de la electricidad y/o gas natural del cliente. Cantidades actuales de reembolso se basará en el uso actual del cliente sobre el plazo de este acuerdo, que puede variar de cualquier estimado proveído. De vez en cuando Residents Energy puede ofrecer a nuevos clientes elegibles un precio introductorio que estará vigente durante el plazo del precio introductorio, en ese momento será devuelto al precio variable. Residents enviará cualquier reembolso o pagos de promoción a la dirección dada por el cliente en el momento de inscribirse con Residents. Es responsabilidad del cliente notificar a Residents de cualquier cambio en la dirección de facturación del cliente ya sea por escrito a: 20 W 3rd St, Suite 10, P O Box 400, Jamestown, NY 14702 o llamando al servicio al cliente de Residents al 1-888-828-7374. Residents enviará todos los reembolsos, pagos promocionales y avisos a través de correo de primera clase y no es responsable de direcciones inválidas o artículos no entregados.
  10. Su oferta promocional – Su oferta promocional será divulgada aquí
  11. Duración del Acuerdo. Comprará sus servicios de gas natural para su uso de Residents Energy, Inc. comenzando en una fecha fijada por la NGDC y continuando en una base de mes a mes hasta que cualquiera de las partes notifique su intención de cancelar y hasta que la NGDC complete la terminación de acuerdo con sus reglas. Razones comunes de Residents Energy para cancelar este acuerdo incluyen: Falta de pago – si se termina su servicio de gas por la NGDC, entonces este acuerdo es cancelado en la fecha en que termina su servicio de gas. Usted nos deberá cualquier cantidad impagada de nuestros cargos para el suministro de gas natural hasta la fecha de terminación. Cliente se mudó – Si el cliente se mueve de la dirección indicada anteriormente, se cancela este contrato. Si cancelamos este acuerdo por cualquier razón que no sea por falta de pago del cliente, vamos a seguir las normas aplicables en dar aviso a usted.
  12. Penalidades, Honorarios y Excepciones – No hay ningún honorario o penalización por cancelación temprana del plan de tarifa variable de Residents Energy Inc.
  13. Disposiciones de Pago – Todos los pagos se deben hacer a su NGDC. Cualquier cantidad no pagada puede estar sujeta a cargos por pagos tardíos.
  14. Su NGDC puede solicitar un depósito de seguridad para las cantidades que incluyen cargos del proveedor. Su NGDC mantiene el derecho de cancelar su servicio por cualquier cargo no pagado a su utilidad o suplidor, conforme a las normas del código de Servicios Públicos de Pennsylvania.
  15. Disposiciones de Cancelación – Un cliente residencial puede cancelar este Acuerdo en cualquier momento durante los tres (3) días hábiles siguientes a la recepción de este Acuerdo llamando a Residents Energy al 1-888-828-7374 o por escrito a 20 West 3rd Street, Suite 10, P O Box 400, Jamestown, NY 14702 o por correo electrónico a contactus@residentsenergy.com usted cancela este acuerdo nos deberá las cantidades impagadas hasta la fecha de cancelación.
  16. Vencimiento del acuerdo/Cambios en los términos – Si usted tiene un contrato a plazo fijo con nosotros que tiene más de 3 meses y se aproxima la fecha de vencimiento o si nos proponemos cambiar nuestros términos del servicio, le enviaremos dos avisos previos por escrito, ya sea en nuestras facturas, o en envíos separados en aproximadamente 90 y 60 días antes de que sea la fecha de vencimiento o la fecha de vigencia de los cambios. Vamos a explicar sus opciones en estos dos avisos previos.
  17. Procedimientos de Disputa- Contáctenos con cualquier pregunta acerca de nuestros términos del servicio al 1-888-828-7374. Si usted no está satisfecho después de discutir los términos con nosotros, usted puede llamar o escribir a la Comisión de Utilidad Pública (PUC).

Public Utility Commission, PO Box 3265, Harrisburg, PA 17105-3265, 800-692-7380

Información de contacto: Suplidor: Residents Energy, 20 W 3rd St, Suite 10, PO Box 400, Jamestown, NY 14702, 1-888-828-7374, www.Residentsenergy.com

Compañía Proveedora de Distribución de último recurso:

Pennsylvania Electric Fixed Rate w/ ETF

PENNSYLVANIA – FIXED RATE ELECTRIC CONTRACT SUMMARY V.09012017

This document summarizes the key terms of your contract with Residents Energy, LLC (“RESI”)

 

Electric Generation Supplier

Information

Residents Energy, LLC, PO Box 400, Jamestown, NY 14702

888-828-7374  www.residentsenergy.com

You have chosen RESI as your electric generation supplier. RESI is not affiliated with your electric distribution company (“EDC”). RESI is responsible for the electric generation charges on your bill. These charges will appear on your EDC bill separate and apart from your EDC’s distribution charges for delivering your electricity.

Price StructureWith RESI’s Fixed Rate (ResiSure) plan your rate will be effective starting with your first date of service with RESI and will remain fixed for the first 12 billing cycles.  This rate may be higher or lower than the EDC’s rate.
Generation/Supply

 Price

Your electricity supply rate during the Initial Term with RESI will be __________ per kWh.
Statement Regarding

Savings

RESI’s rate for electricity supply may be higher or lower than your EDC’s rate, there is no guarantee of savings.
Deposit  RequirementsRESI does not require a deposit.
Contract Start DateYour RESI electric supply service will begin on the date set by your EDC.
Contract

Term/ Length

The Initial Term of this Agreement is 12 billing cycles.
RenewalPrior to the end of the Initial Term, you will receive two separate written notifications. These notifications will explain your options going forward. If you do not respond to the notifications, your service with RESI will continue and this Agreement may automatically rollover to another fixed term (“Renewal Term”) or to month-to-month terms, as set forth in the notifications.
Cancellation/Early

Termination Fees

 If either (i) you terminate the Agreement prior to the end of the Initial Term, or (ii) RESI terminates the Agreement prior to the end of the Initial Term due to your breach, you shall pay RESI, in addition to any other applicable charges, an early termination fee for each terminated account, equal to: $10.00 for each month, or portion thereof, remaining in the Initial Term.
Electric Distribution Company InformationThe EDC is responsible for distribution charges on your bill. EDCs respond to emergencies and provide other basic utility services as required. Please contact the EDC in the event of an emergency such as a power outage.

PENNSYLVANIA RESIDENTS ENERGY ELECTRIC DISCLOSURE STATEMENT – V.02132017

This is an agreement (“Agreement”) for electricity generation supply services, between Residents Energy, LLC (“Residents Energy”) and (“Customer” or “you”)

BACKGROUND

Residents Energy is licensed by the Pennsylvania Public Utility Commission to offer and supply electric generation services in Pennsylvania. Residents Energy’s PUC license number is A-2014-2433184.

Your generation prices and charges will be set by Residents Energy. The Public Utility Commission regulates distribution prices and services. The Federal Energy Regulatory Commission regulates transmission prices and services.

You will continue to receive your bill from your Electric Distribution Company (EDC). It will contain the EDC’s charges and Residents Energy’s charges. Your EDC will continue to provide all emergency repairs and services.

Right of Rescission – You may cancel this Agreement at any time before midnight of the third business day after receiving this Disclosure Statement. To do so, you may contact Residents Energy at PO Box 400, Jamestown, NY 14702, by phone at 1.888.828.7374, or by email at contactus@residentsenergy.com.

 

DEFINITIONS

Generation Charge – Charge for production of electricity. Transmission Charge – Charge for moving high voltage electricity from a generation facility to the distribution lines of an electric distribution company.

 

TERMS OF SERVICE 

  1. Price – For each billing cycle, the price for the electricity supplied pursuant to this Agreement will be calculated by multiplying (i) the agreed-upon variable or fixed rate for the electricity, by (ii) the amount of electricity consumed, as determined by the EDC’s actual or estimated meter reads. The rate for electricity, whether a variable rate or fixed rate, does not include the EDC’s charges and fees.

Fixed Rate Product: If your Contract Summary indicates that you have chosen a Fixed Rate (ResiSure) electric product, the rate for the electricity supplied pursuant to this Agreement during the Initial Term (defined in your Contract Summary) will be the rate set forth on the Contract Summary. This rate includes Transmission Charges and estimated total state taxes, including the Gross Receipts Tax, but excludes applicable state and local Sales Tax. This rate will be effective starting with your first date of service with Residents Energy and will remain fixed for the Initial Term.

Variable Rate Product: If your Contract Summary indicates that you have chosen a Variable Rate (ResiFlex) electric product, the rate for the electricity supplied pursuant to this Agreement during the first monthly billing cycle will be the rate set forth on the Contract Summary. Thereafter, the rate will fluctuate at Residents Energy’s discretion. When setting rates, Residents Energy will consider numerous factors including, but not limited to, current conditions on the PJM wholesale electricity market, the cost of obtaining electricity from all sources, capacity costs, settlement costs, costs of ancillary services, hedging costs, balancing costs, line loss costs, costs to comply with any applicable Renewable Portfolio Standards, Residents Energy’s expenses and margins, and all applicable taxes, fees, or assessments. This rate includes Transmission Charges and estimated total state taxes, including the Gross Receipts Tax, but excludes applicable state and local Sales Tax. There is no limit on how much the rate may change from one billing cycle to the next. The rate may be higher or lower than the EDC’s rate in any particular billing cycle. There is no cap on the rate. You will receive notice of variable rate changes when you receive the bill with that rate. More information about this variable rate product, including what the rate has been for the past 24 months, can be found at www.residentsenergy.com or you can call 1.888.828.7374. However, please remember that past rates do not indicate present or future rates.

  1. Length of AgreementFixed Rate Product: For the Fixed Rate (ResiSure) product, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the EDC, and it shall continue until the conclusion of the Initial Term (defined in your Contract Summary). The Agreement may renew at that juncture as described in the Renewal Provisions/Agreement Expiration/Change in Terms section below.

Variable Rate Product: For the Variable Rate (ResiFlex) product, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the EDC, and it shall continue until either Residents Energy or Customer provides 15 days’ notice of termination to the other. Customer may terminate the Agreement by contacting Residents Energy at PO Box 400, Jamestown, NY 14702, by phone at 1.888.828.7374, or by email at contactus@residentsenergy.com.

In the event such notice is given, the EDC will complete the termination on the next available date in accordance with its rules.

  1. Special Terms and Conditions –

Rebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.

Renewable Energy Option: “Renewable” energy refers to energy that is generated from renewable resources, such as solar, wind, water or biomass. If you have chosen to participate in Residents Energy’s Renewable Energy Option, Residents Energy will ensure that 100% of the customer’s electricity usage is matched with renewable energy certificates or renewable energy attributes. Residents Energy shall have up to 24 months from the end of each calendar year to address any deficiency that may have arisen in the renewable content of electricity sold under this Agreement during such calendar year. If you have chosen a Variable Rate (ResiFlex) product and the Renewable Energy Option, your rate for the electricity supplied will be Residents Energy’s Variable Rate plus an “adder” of up to 3 cents per kWh for the Renewable Energy Option. If you wish to remove the Renewable Energy Option from your account please contact Residents Energy Customer Service at 1.888.828.7374.

  1. Late Payment and Early Termination FeesAll regular payments are to be made to your EDC. Any unpaid amounts may be subject to late payment charges in accordance with your EDC’s tariff.

Variable Rate Product: There are no early termination fees for termination of a Variable Rate (ResiFlex) Agreement.

Fixed Rate Product: For the Fixed Rate (ResiSure) product (unless your Contract Summary indicates that this provision is waived), if either (i) you terminate the Agreement prior to the end of the Initial Term, or (ii) Residents Energy terminates the Agreement prior to the end of the Initial Term due to your breach, you shall pay Residents Energy, in addition to any other applicable charges, an early termination fee for each terminated account, equal to: $10.00 for each month, or portion thereof, remaining in the Initial Term. The parties acknowledge and agree that the actual damages that Residents Energy will suffer as a result of Customer’s early termination or breach are difficult to assess, the early termination fee described herein is a reasonable estimate of such damages, and such early termination fee constitutes liquidated damages rather than a penalty.

  1. Cancellation Provisions – Customer may terminate this Agreement by contacting Residents Energy or the NGDC. However, see previous Section (4. Late Payment and Early Termination Fees) for details on if/when Customer will be subject an Early Termination Fee.If you fail to meet your obligations under this Agreement, or if there is a material adverse change in your business or financial condition (as determined by Residents Energy in its discretion), then, in addition to any other remedies that it may have, Residents Energy may terminate the Agreement. If Residents Energy terminates the Agreement for any reason other than for your non-payment, Residents Energy will follow applicable rules in providing notice to you. Non-Payment – If your electricity service is terminated by your EDC, then this Agreement will be cancelled on the date that your electricity service is terminated. You will owe us for amounts unpaid for our charges for electricity generation service up to the date of termination. Customer Move – If Customer moves from the address listed above, this Agreement is cancelled.
  2. Renewal Provisions/Agreement Expiration/Change in Terms – If you have a fixed term contract approaching the expiration date, or whenever Residents Energy proposes to change the terms of service in any type of contract, you will receive two separate written notifications that precede either the expiration date or the effective date of the proposed changes. These notifications will explain your options going forward. If you do not respond to the notifications, your service with Residents Energy will continue and this Agreement may automatically rollover to another fixed term (“Renewal Term”) or to month-to-month terms, as set forth in the notifications.
  3. Dispute Procedures – Contact Residents Energy with any questions concerning the terms of service at 1.888.828.7374. If you are not satisfied after discussing your terms of service with Residents Energy you may call or write to the Public Utility Commission (PUC), PO Box 3265, Harrisburg, PA 17105-3265, 1.800.692.7380.
  4. Mandatory Arbitration and Class Action Waiver – Any dispute, controversy or claim arising out of, or related to, Residents Energy’s services under this Agreement that is not resolved directly between the parties or by the PUC (collectively, the “Claims”), shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and, if Customer is a residential customer, the Consumer-Related Disputes Supplementary Procedures.

BY ENTERING INTO THIS AGREEMENT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK REMEDIES IN COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION.

THE PARTIES AGREE THAT ALL CLAIMS INCLUDING STATUTORY, STATE OR FEDERAL CLAIMS, MAY BE MADE SOLELY ON AN INDIVIDUAL BASIS, AND THAT THIS AGREEMENT DOES NOT PERMIT CLASS ACTIONS, EITHER IN ARBITRATION OR THROUGH AN ADMINISTRATIVE OR COURT PROCEEDING. FURTHER, CUSTOMER WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. AAA MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IN THE EVENT THE PROHIBITION ON CLASS ARBITRATION IS DEEMED INVALID OR UNENFORCEABLE, THEN THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION WILL REMAIN IN FORCE. JUDGMENT ON THE ARBITRATOR’S AWARD CAN BE ENTERED IN ANY COURT HAVING JURISDICTION. THIS AGREEMENT EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE, AND THUS THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION. THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.

  1. Entire Agreement – This Agreement, including the Contract Summary and any attached enrollment form, constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its Sales personnel other than the written statements in this Agreement and that you have made your own decision to enter into this Agreement.
  2. Assignment. Residents Energy may assign or transfer its rights or obligations under this Agreement after first informing you in writing of such transfer or assignment. You may not assign or transfer your rights or obligations under this Agreement.
  3. Choice of Law. This Agreement shall be construed in accordance with and be governed by the laws of the Commonwealth of Pennsylvania without regard to the conflicts of law provisions thereof.
  4. No Warranties. Customer acknowledges and agrees that no warranty, duty or remedy, whether expressed, implied or statutory, is given or intended to arise out of this Agreement except as otherwise expressly stated herein, and Residents Energy specifically disclaims all other warranties, expressed or implied including any warranty of merchantability or fitness for a particular purpose or use.
  5. SEVERABILITY. Should any part of this Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect as if the part determined to be invalid had not been contained herein at the time of the execution of this Agreement.
  6. FORCE MAJEURE. Residents Energy will make commercially reasonable efforts to provide electricity hereunder but does not guarantee a continuous supply of electricity to Customer. Certain causes and events out of the control of Residents Energy (“Force Majeure Events”) may result in interruptions in service. Residents Energy will not be liable for any interruptions caused by a Force Majeure Event, and Residents Energy is not, and shall not be, liable for damages caused by Force Majeure Events. Force Majeure Events shall include acts of God, fire, flood, storm, terrorism, war, civil disturbance, acts of any governmental authority, accidents, strikes, labor disputes or problems, required maintenance work, inability to access the local distribution utility system, non-performance by the EDC (including, but not limited to, a facility outage on its electric facilities), or any other cause beyond Residents Energy’s control.
  7. LIMITATION OF LIABILITY. In no event shall Residents Energy or Customer be liable to the other or to any third party for any indirect, incidental, consequential, punitive, reliance or special damages, including without limitation, damages for lost profits, advantage, savings or revenues of any kind or increased cost of operations, whether or not Residents Energy or Customer has been advised of the possibility of such damages. Residents Energy’s liability and Customer’s exclusive remedies against Residents Energy, for any damages caused by any service outage, defect or failure shall be the termination provisions set forth above in the Termination section above. Residents Energy’s liability for other claims arising in connection with any service or this Agreement, if not otherwise limited by another provision of this Agreement, shall be limited to proven direct damages not to exceed per claim (or in the aggregate during any 12-month period), the total net payments made by Customer for the applicable service during the 12 month’s preceding the month in which the damage occurred.
  8. INDEMNIFICATION. Customer is responsible for, and will indemnify Residents Energy against, any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, and damage or injury caused by the electricity after its delivery to Customer’s residence or place of business, as applicable.
  9. CHANGE IN LAW. If at some future date there is a change in any law, rule, or regulation whereby Residents Energy is prevented, prohibited or frustrated from carrying out the terms of the Agreement, then, at the sole discretion of Residents Energy, this Agreement may be cancelled. If, at some future date, there is a change in a federal or state approved tariff affecting Residents Energy’s costs to purchase electricity required to provide your service, then, at the sole discretion of Residents Energy, this Agreement may be modified to reflect those costs.

 

Contact Information:

Supplier: Residents Energy, PO Box 400, Jamestown, NY 14702, 1.888.828.7374, www.residentsenergy.com 

Public Utility Commission, PO Box 3265, Harrisburg, PA 17105-3265, 800-692-7380, www.puc.pa.gov

Electric Distribution Co. (Default Service Provider)–Emergency Number /Universal Service Programs

Duquesne Light Co., 411 7th Ave., Pittsburgh, PA 15219                 888-393-7000 /           888-393-7600

Metropolitan Edison P.O. Box 368, Akron, OH 44309                  888-544-4877     /           800-545-7741

PECO, 2301 Market St, Philadelphia, PA 19101                          800-841-4141     /           800-774-7040

Penelec, P.O. Box 368, Akron, OH 44309                                     888-544-4877     /           800-545-7741

Penn Power Co.,            P.O. Box 368, Akron, OH 44309                         888-544-4877     /           800-545-7741

PPL, 827 Hausman Rd, Allentown, PA 18104-9392                                   800-342-5775    /           800-342-5775

West Penn Power, P.O. Box 368, Akron, OH 44309                      888-544-4877     /           800-545-7741

 

Pennsylvania Gas Fixed Rate w/ ETF

PENNSYLVANIA – FIXED PRICE NATURAL GAS CONTRACT SUMMARY V.09012017

This document summarizes the key terms of your contract with Residents Energy, Inc. (“RESI”)

Natural Gas Supplier

Information

Residents Energy, LLC, PO Box 400, Jamestown, NY 14702

888-828-7374  www.residentsenergy.com

You have chosen RESI as your natural gas supplier. RESI is not affiliated with your natural gas distribution company (“NGDC”). RESI is responsible for the natural gas distribution charges on your bill. These charges will appear on your NGDC bill separate and apart from your NGDC’s distribution charges for delivering your natural gas.

Price StructureWith RESI’s Fixed Rate (ResiSure) plan, your rate will be effective starting with your first date of service with RESI and will remain fixed for the first 12 billing cycles. This rate may be higher or lower than the NGDC’s rate.
Natural Gas Supply PriceYour Natural Gas supply rate with RESI during the Initial Term will be _______ per CCF/Therm.
Statement Regarding

Savings

RESI’s rate for Natural Gas supply may be higher or lower than your NGDC’s rate, there is no guarantee of savings.
Deposit RequirementsRESI does not require any deposit.
Contract Start DateYour RESI Natural Gas supply service will begin on the date set by your NGDC.
Contract Duration/LengthThe Initial Term of this Agreement is 12 billing cycles.
Cancellation/Early

Termination Fees

Customer may cancel this Agreement at any time during the three (3) business days following receipt of this Agreement by calling RESI at 1-888-828-7374. Following the 3 day rescission period, if Customer terminates this Agreement during the Initial Term, or if RESI terminates this Agreement due to Customer’s breach, Customer shall pay RESI, in addition to any other applicable charges, an early termination fee for each terminated account, equal to: $10.00 for each month, or portion thereof, remaining in the Initial Term.
IncentivesRebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer.
End of ContractYou will receive an initial notice within 60 to 75 days before the expiration of the Initial Term.  Also, you will receive an options notice approximately 45 days prior to the expiration of the Initial Term advising you of your renewal options. If you do not respond to the notifications, your service with RESI will continue and this Agreement will automatically rollover to another fixed term, or to month-to-month terms, as set forth in the notifications.

RESIDENTS ENERGY – PENNSYLVANIA NATURAL GAS DISCLOSURE STATEMENT – V.09012017

This is an agreement (“Agreement”) for natural gas supply services, between Residents Energy, LLC (“Residents Energy”) and

(“Customer” or “you”)

BACKGROUND

Residents Energy is licensed by the Pennsylvania Public Utility Commission to offer and supply natural gas in Pennsylvania. Residents Energy’s PUC license number is A-2014-2432600.

Your commodity prices and charges will be set by Residents Energy. The Public Utility Commission regulates distribution or delivery prices and services.

You will continue to receive your gas bill from your Natural Gas Distribution Company (NGDC). It will contain the NGDC’s charges and Residents Energy’s charges. Your NGDC will continue to provide all emergency repairs and services.

Right of Rescission – You may cancel this Agreement at any time before midnight of the third business day after receiving this Disclosure Statement. To do so, you may contact Residents Energy at PO Box 400, Jamestown, NY 14702, by phone at 1.888.828.7374, or by email at contactus@residentsenergy.com.

DEFINITIONS

Commodity Charges: The charges for basic gas supply service which is sold either by volume (Ccf or Mcf) or heating value (Dekatherms).

TERMS OF SERVICE

  1. Price – For each billing cycle, the price for the natural gas supplied pursuant to this Agreement will be calculated by multiplying (i) the agreed-upon variable or fixed rate for the natural gas, by (ii) the amount of natural gas consumed, as determined by the NGDC’s actual or estimated meter reads. The rate for natural gas, whether a variable rate or fixed rate, does not include the NGDC’s charges and fees.

Fixed Rate Product: If your Contract Summary indicates that you have chosen a Fixed Rate (ResiSure) natural gas product, the rate for the natural gas supplied pursuant to this Agreement during the Initial Term (defined in your Contract Summary) will be the rate set forth on the Contract Summary. This rate includes natural gas Commodity Charges and estimated total state taxes but excludes applicable state and local Sales Tax. This rate will be effective starting with your first date of service with Residents Energy and will remain fixed for the Initial Term.

Variable Rate Product: If your Contract Summary indicates that you have chosen a Variable Rate (ResiFlex) natural gas product, the rate for the natural gas supplied pursuant to this Agreement during the first billing cycle will be the rate set forth on the Contract Summary. Thereafter, the rate will fluctuate at Residents Energy’s discretion. When setting rates, Residents Energy will consider numerous factors including, but not limited to, current conditions on the NYMEX commodity exchange, the wholesale cost of natural gas, capacity costs, storage costs, balancing costs, cost of transportation of gas to the delivery point, Residents Energy’s expenses and margins and all applicable taxes, fees, or assessments. The rate includes natural gas Commodity Charges and estimated total state taxes but excludes applicable state and local Sales Tax. There is no limit on how much the rate may change from one billing cycle to the next. The rate may be higher or lower than the NGDC’s rate in any particular billing cycle. There is no cap on the rate. You will receive notice of variable rate changes when you receive the bill with that rate. More information about this variable rate product, including what the rate has been for the past 24 months, can be found at www.residentsenergy.com or you can call 1.888.828.7374. However, please remember that past rates do not indicate present or future rates.

  1. Length of AgreementFixed Rate Product: For the Fixed Rate (ResiSure) product, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the NGDC, and it shall continue until the conclusion of the Initial Term (defined in your Contract Summary). The Agreement may renew at that juncture as described in the Renewal Provisions/Agreement Expiration/Change in Terms section below.

Variable Rate Product: For the Variable Rate (ResiFlex) product, this Agreement shall commence as of the date Customer’s enrollment with Residents Energy is deemed effective by the NGDC, and it shall continue until either Residents Energy or Customer provides 15 days’ notice of termination to the other. Customer may cancel this agreement by contacting Residents Energy at PO Box 400, Jamestown, NY 14702, by phone at 1.888.828.7374, or by email at contactus@residentsenergy.com. In the event such notice is given, the NGDC will complete the termination on the next available date in accordance with its rules.

  1. Special Terms and Conditions – Rebate Programs: From time-to-time Residents Energy may offer a rebate program for new customers who enroll with Residents Energy and maintain active accounts with Residents Energy for a specified period of time. To be eligible to earn a rebate under any such rebate program, Customer will have 60 days to complete a validation process in accordance with the instructions that will be provided to Customer. Customer will also have to be an active customer of Residents Energy, in good standing, at the time the rebate is to be issued in order to qualify for the rebate. Rebate amounts appearing in Residents Energy’s advertising materials or presented orally to potential customers are merely examples of rebate amounts that customers might be eligible to receive. The actual amount of any rebate will be computed by reference to Customer’s actual usage over the term of this Agreement, which may vary substantially from any estimate provided. Any rebate earned by Customer will be sent to Customer at the address provided by Customer during the validation process. Rebates can be issued in a variety of forms including, but not limited to, checks, stored-value cards, or electronic gift cards. Stored-value cards and electronic gift cards will be issued by an issuing bank, pursuant to a direct relationship between Customer and the issuing bank, and will be subject to the terms and conditions of a Cardholder Agreement. Stored-value cards and electronic gift cards will expire 6 months after issuance.

 

  1. Late Payment and Early Termination FeesAll regular payments are to be made to your NGDC. Any unpaid amounts may be subject to late payment charges in accordance with your NGDC’s tariff.

Variable Rate Product: There are no early termination fees for termination of a Variable Rate (ResiFlex) Agreement.

Fixed Rate Product: For the Fixed Rate (ResiSure) product (unless your Contract Summary indicates that this provision is waived), if either (i) you terminate the Agreement prior to the end of the Initial Term, or (ii) Residents Energy terminates the Agreement prior to the end of the Initial Term due to your breach, you shall pay Residents Energy, in addition to any other applicable charges, an early termination fee for each terminated account, equal to: $10.00 for each month, or portion thereof, remaining in the Initial Term. The parties acknowledge and agree that the actual damages that Residents Energy will suffer as a result of Customer’s early termination or breach are difficult to assess, the early termination fee described herein is a reasonable estimate of such damages and such early termination fee constitutes liquidated damages rather than a penalty.

  1. Cancellation Provisions – Customer may terminate this Agreement by contacting Residents Energy or the NGDC. However, see previous Section (4. Late Payment and Early Termination Fees) for details on if/when Customer will be subject an Early Termination Fee. If you fail to meet your obligations under this Agreement, or if there is a material adverse change in your business or financial condition (as determined by Residents Energy in its discretion), then, in addition to any other remedies that it may have, Residents Energy may terminate the Agreement. If Residents Energy terminates the Agreement for any reason other than for your non-payment, Residents Energy will follow applicable rules in providing notice to you. Non-Payment – If your natural gas service is terminated by your NGDC, then this Agreement will be cancelled on the date that your natural gas service is terminated. You will owe us for amounts unpaid for our charges for natural gas supply up to the date of termination. Customer Move – If Customer moves from the address listed above, this Agreement is cancelled.
  2. Renewal Provisions/Agreement Expiration/Change in Terms – If you have a fixed duration contract approaching the expiration date, or whenever Residents Energy proposes to change the terms of service, you will receive two separate written notifications, the first approximately 60 to 75 days in advance and the second 45 days in advance of either the expiration date or the effective date of the proposed changes. These notifications will explain your options going forward. If you do not respond to the notifications, your service with Residents Energy will continue and this Agreement may automatically rollover to another fixed term (“Renewal Term”) or to month-to-month terms, as set forth in the notifications.
  3. Dispute Procedures – Contact Residents Energy with any questions concerning the terms of service at 1.888.828.7374. If you are not satisfied after discussing your terms of service with Residents Energy you may call or write to the Public Utility Commission (PUC), Bureau of Consumer Services, PO Box 3265, Harrisburg, PA 17105-3265, 1.800.692.7380.
  4. Mandatory Arbitration and Class Action Waiver – Any dispute, controversy or claim arising out of, or related to, Residents Energy’s services under this Agreement that is not resolved directly between the parties or by the PUC (collectively, the “Claims”), shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and, if Customer is a residential customer, the Consumer-Related Disputes Supplementary Procedures.

BY ENTERING INTO THIS AGREEMENT, YOU ARE GIVING UP YOUR RIGHTS TO SEEK REMEDIES IN COURT, AND THE RIGHT TO A JURY TRIAL. THE ABILITY TO CONDUCT DISCOVERY IN ARBITRATION IS LIMITED AND THE ARBITRATOR’S DECISION IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD. THE AAA SHALL HAVE THE POWER TO RULE ON ANY CHALLENGE TO ITS OWN JURISDICTION OR TO THE VALIDITY OR ENFORCEABILITY OF ANY PORTION OF THIS ARBITRATION PROVISION.

THE PARTIES AGREE THAT ALL CLAIMS INCLUDING STATUTORY, STATE OR FEDERAL CLAIMS, MAY BE MADE SOLELY ON AN INDIVIDUAL BASIS, AND THAT THIS AGREEMENT DOES NOT PERMIT CLASS ACTIONS, EITHER IN ARBITRATION OR THROUGH AN ADMINISTRATIVE OR COURT PROCEEDING. FURTHER, CUSTOMER WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. AAA MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IN THE EVENT THE PROHIBITION ON CLASS ARBITRATION IS DEEMED INVALID OR UNENFORCEABLE, THEN THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION WILL REMAIN IN FORCE. JUDGMENT ON THE ARBITRATOR’S AWARD CAN BE ENTERED IN ANY COURT HAVING JURISDICTION. THIS AGREEMENT EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE, AND THUS THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION. THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.

  1. Entire Agreement – This Agreement, including the Contract Summary and any attached enrollment form, constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its Sales personnel other than the written statements in this Agreement and that you have made your own decision to enter into this Agreement.
  2. Assignment. Residents Energy may assign or transfer its rights or obligations under this Agreement after first informing you in writing of such transfer or assignment. The terms of this Agreement will remain unchanged after such assignment. You will receive prior notification of any subsequent assignment. You may not assign or transfer your rights or obligations under this Agreement.
  3. Choice of Law. This Agreement shall be construed in accordance with and be governed by the laws of the Commonwealth of Pennsylvania without regard to the conflicts of law provisions thereof.
  4. No Warranties. Customer acknowledges and agrees that no warranty, duty or remedy, whether expressed, implied or statutory, is given or intended to arise out of this Agreement except as otherwise expressly stated herein, and Residents Energy specifically disclaims all other warranties, expressed or implied including any warranty of merchantability or fitness for a particular purpose or use.
  5. SEVERABILITY. Should any part of this Agreement be declared invalid for any reason, such decision shall not in any manner affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect as if the part determined to be invalid had not been contained herein at the time of the execution of this Agreement.
  6. FORCE MAJEURE. Residents Energy will make commercially reasonable efforts to provide natural gas hereunder but does not guarantee a continuous supply of natural gas to Customer. Certain causes and events out of the control of Residents Energy (“Force Majeure Events”) may result in interruptions in service. Residents Energy will not be liable for any interruptions caused by a Force Majeure Event, and Residents Energy is not, and shall not be, liable for damages caused by Force Majeure Events. Force Majeure Events shall include acts of God, fire, flood, storm, terrorism, war, civil disturbance, acts of any governmental authority, accidents, strikes, labor disputes or problems, required maintenance work, inability to access the local distribution utility system, non-performance by the NGDC (including, but not limited to, a facility outage on its distribution system), or any other cause beyond Residents Energy’s control.
  7. LIMITATION OF LIABILITY. In no event shall Residents Energy or Customer be liable to the other or to any third party for any indirect, incidental, consequential, punitive, reliance or special damages, including without limitation, damages for lost profits, advantage, savings or revenues of any kind or increased cost of operations, whether or not Residents Energy or Customer has been advised of the possibility of such damages. Residents Energy’s liability and Customer’s exclusive remedies against Residents Energy, for any damages caused by any service outage, defect or failure shall be the termination provisions set forth above in the Termination section above. Residents Energy’s liability for other claims arising in connection with any service or this Agreement, if not otherwise limited by another provision of this Agreement, shall be limited to proven direct damages not to exceed per claim (or in the aggregate during any 12-month period), the total net payments made by Customer for the applicable service during the 12 month’s preceding the month in which the damage occurred.
  8. INDEMNIFICATION. Customer is responsible for, and will indemnify Residents Energy against, any and all liabilities resulting from Customer’s failure to fully comply with this Agreement, and damage or injury caused by the natural gas after its delivery to Customer’s residence or place of business, as applicable.
  9. CHANGE IN LAW. If at some future date there is a change in any law, rule, or regulation whereby Residents Energy is prevented, prohibited or frustrated from carrying out the terms of the Agreement, then, at the sole discretion of Residents Energy, this Agreement may be cancelled. If, at some future date, there is a change in a federal or state approved tariff affecting Residents Energy’s costs to purchase the natural gas required to provide your service, then, at the sole discretion of Residents Energy, this Agreement may be modified to reflect those costs.

Contact Information:

Supplier: Residents Energy, LLC, PO Box 400, Jamestown, NY 14702, 1.888.828.7374, www.residentsenergy.com

Information about shopping for a natural gas supplier is available from:

Pennsylvania Public Utility Commission (PUC)

400 North Street, Harrisburg, PA 17120

1-800-692-7380

www.pagasswitch.com

Pennsylvania Office of Consumer Advocate

www.oca.state.pa.us

Privacy Policy

Privacy Policy

Residents Energy Privacy Policy
At Residents Energy, Inc. (“RESI”), we understand how important it is, as an Internet user, to safeguard and protect your personal information. We remain committed to preserving your right to privacy. We would like to take this opportunity in this Privacy Policy to set out for you the manner in which we will collect, use, disclose and otherwise manage your personal information.

Collection of Personal Information
It is standard RESI policy to not collect personally identifiable information from anyone unless such information is provided to us voluntarily and knowingly except as otherwise provided in this Policy or asked for anywhere on our websites. We only collect personal information that you provide us when you:

  • Enroll to become an Independent Representative or Partner of the company;
  • Sign-up for any of our offered products or services;
  • Access our websites;
  • Contact our customer service or rep support departments;
  • Provide us with comments or suggestions;
  • Make payments online;
  • Sign-up for any newsletter, promotion or marketing related communications.

How We Use Your Information
RESI uses your personal information for a number of reasons including, but not limited to, the following:

  • Develop, enhance, market or provide RESI products and services;
  • Send electronic communications to you regarding products and services available through RESI or any of its affiliates;
  • Enforce our contract(s) or agreement(s);
  • Prevent fraud and other prohibited/illegal activities;
  • Meet various legal and regulatory requirements; or
  • Otherwise, as disclosed to you at the point or collection or throughout your experiences with RESI.

Your personal information may be collected, stored and processed in the United States or any other country in which RESI or its corporate affiliates, subsidiaries, vendors, partners or agents maintain facilities. By using RESI products or services (including your websites), you consent to any such transfer of information outside of your country.

All information is retained throughout the duration of any contract period as well as for a period of up to 3 years after the termination of customer contracts and any renewals thereof.

How We Protect Your Information
We will not sell or make available your personal information to unaffiliated companies for commercial purposes unrelated to RESI. However, we may use this information to inform you regarding products or services that may be of interest to you. RESI will not disclose any information about you to unaffiliated companies or organizations without your consent, except as disclosed to you in this Policy, unless:

a) We are required to do so by law;
b) We believe it necessary to respond to an inquiry or provide you with a product or service you requested;
c) It is necessary to make good on our Terms and Conditions Agreement we have entered into with you; or
d) To protect the rights, property or personal safety of any other person, including another RESI customer or any member of the public.

RESI and its affiliates recognize that by utilizing our website and related online services you are placing trust in us. We want to assure you that we will take certain precautions to protect your information. In order to access and operate the Website and related back-office systems, resources, and online tools, we may share your personal information with a service partner under strict conditions. We will not otherwise disclose your personal information to other companies without your explicit consent.

How You Can Access Your Information
We understand that certain information changes due to circumstance, and we want to make sure that we have accurate and most up-to-date personal information for you. Therefore, to review, verify, or correct your personal information, please contact our rep support department in writing. RESI may not be able to provide you with access to certain of your personal information, where such refusal is permitted or required by applicable law or regulatory requirements. RESI will inform you of the reasons why, subject to any legal or regulatory restrictions, access has been denied.

Choosing Your Communication Preferences
By contacting RESI’s rep support department, you may change or withdraw your consent to receive marketing communications from RESI at any time, subject to legal or various contractual restrictions and reasonable notice in writing. In some circumstances, a change in or withdrawal of consent may limit our ability to provide certain products or services to, or allow you to acquire products or services. Because such marketing communications are developed in advance, you may sometimes receive solicitations after we receive a change in your consent to provide you with communications.

Unless you advise us otherwise, we will assume that by receiving a copy of this Privacy Policy or by continuing to deal with RESI or its affiliated entities, you have consented to the collection, use and disclosure of your personal information as explained in this Privacy Policy.

Safeguard Measures to Protect Your Personal Information RESI is committed to protecting the security of your personal information that was voluntarily and knowingly provided to us. We use various technology, physical and organizational protection measures and procedures designed to help protect your personal information from unauthorized access, use, or disclosure that includes, but not limited to, encryption, passwords, physical security, etc. While we strive to protect your personal information, RESI cannot ensure or warrant that the personal information or private communications you transmit to us will always remain private, and you do so at your own risk.

To the extent that passwords are used to help protect your account and personal information, it is your responsibility to keep your password confidential. Do not share your password information with anyone. If you are sharing a computer or attempt to access your website from a public location other than your own, you should always log out before leaving a website or similar web application to protect access to your information from any subsequent users.

We will never require you to transmit your SSN on the Internet unless the connection is secure or the SSN is encrypted. Further, we will not require you to transmit your SSN to access a website without requiring additional authentication to which you will be the sole person with knowledge of that information.

RESI takes many precautions, including administrative and technical measure, to protect your personal information against theft, mishandling and loss. Additionally, RESI protects against misuse of your information, such as unauthorized access, disclosure, alteration, and destruction of your personal information. No one, including RESI, can give absolute assurance that your information will be 100% all of the time, due to the nature of the Internet and its vulnerability. RESI will not be held responsible for events arising from unauthorized access to your personal information.
Other Parties Whom RESI May Share Your Personal Information.

We may share your personal information with RESI affiliates, subsidiaries, vendors, business partners or agents to provide you with product(s) or service(s) you request or to make our business of that of our corporate affiliates more responsive to your needs. We may also disclose your personal information in connection with law enforcement, fraud prevention, or other legal action; as required by law or regulation; or if RESI reasonably believes it is necessary to protect RESI or its affiliates, its customers, or the public. In addition, we may share your personal information with business partners that help RESI or its affiliates analyze and/or improve our communication or relationship with you. RESI or its affiliates may also provide your personal information to government entities to determine your eligibility for particular product(s) or service(s). Except as described herein, we will not disclose your personal information to third parties for their own marketing purposes unless you have provided consent.

Use of ‘Cookies’
When you access RESI websites, information in the form of a ‘cookie’ or similar file type may be automatically downloaded to your computer. These are small text files that are used to recognize repeat users, identify online behavior patterns and trends, and facilitate the user’s access to and use of our website, and tracks behavior of the pages you visit, among other uses.

Our website may automatically collect cookies and other information including, but not limited to, your RESI domain name so that we may compile aggregate data for statistical purposes to improve your user experience when visiting our website and to better administer the web pages available through RESI. This helps us continue to enhance your online experience while visiting our website. This means we may collect information about your visits to our web pages, including the pages you view, the links you click, and other actions you take while visiting our website. We may also collect certain information the browser you used to come to our website, such as your Internet Protocol (IP) address, browser type, language preference, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and to which URL you browse away from our site. Should not want ‘cookies’ to be sent or stored on your system, most Internet browsers will allow you to delete ‘cookies’ from your computer’s hard drive, prevent them from being stored, or signal a warning before a ‘cookie’ is stored.

Online Privacy for Children
RESI’s websites are not intended for use by children and does not knowingly collect any information from children under the age of 18 RESI encourages all children and young teens to ask their parents for consent and authorization before providing any information about themselves or their household to anyone over the Internet.

Changes to the RESI Privacy Policy
From time-to-time, we may find it necessary to update this Privacy Policy. If and when certain changes are made to the Privacy Policy describing how RESI will use your personal information, then we will revise the Policy to reflect such changes and revise the effective date of this Policy, located at the end of this Policy. For your own records, we encourage you to periodically review this Policy to remain informed of the measures that RESI is taking to protect your personal information.

Questions over Privacy
This website is owned, operated, and maintained by RESI. The purpose of this Privacy Policy is to provide you with assurance and explain RESI’s policy to ensure that your personal information is protected and properly used according to Policy.

If you have any questions about this Policy, please feel free to email us at contactus@RESInergy.com or write us at:
RESIDENTS Energy, Inc.
315 North Main Street
Jamestown, NY 14702
Attention: Compliance Department

If you would like for RESI to update its records because your information is out of date or inaccurate, please contact us by email at contactus@residentsenergy.com and we will modify your record accordingly.

Effective Date of this Privacy Policy: November 17, 2016

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